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    Warehouse Carpets

    4.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Warehouse Carpets

    Floor installation

    Floor repair

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    Five Star Floor Covering

    Five Star Floor Covering

    (5 reviews)

    My wife and I were in the process of having our dream home built. As part of the process we had to…read moremeet with Regina Ostrom with Five Star Flooring, to select our backsplash and flooring. My wife had a vision of an all white kitchen with gray flooring, so when Regina presented the options, which were limited to a panel of four flooring options, she immediately inquired about gray flooring. We were told that these were the ONLY options the builder would allow. Again, we inquired multiple times about other options and even asked, "if these are our only options". Which her response was, "yes". Being the persistent person my wife is, she specifically inquired about the LVP flooring, for color options and the fact we have a dog and were worried about the hardwood being easily scratched. Which she responded, "the builder would not allow because it brings down the value of the home". And brought out polish to show us what to use on scratches for the hardwood flooring. A few months later on a visit to the house to check on the progress, the counters were being installed and we were advised to go to the house next door to get an idea of what it would look like. To our surprise and shock, they had a hardwood flooring option that we were not presented with and had that been the case, we would have selected that flooring option because it was the color we were looking for. When we spoke to Regina about why we weren't presented with this particular option she said, "I should have said something" and "I didn't offer upgrade options because you never said you didn't like the floors". However, we did inquire about other options multiple times and asked if these were our ONLY options, and was never offered any other options or upgrades. She also mentioned our budget, which we never disclosed to her. We can only conclude she made an assumption about what we were willing to spend, and I'm not really sure what that assumption was based on, which is another concern. Interestingly enough, we were presented with multiple upgrade options for backsplash in our kitchen and tile floors without asking. During a follow up conversation with Regina to see what could be done, she responded with "there is nothing I can do and you will need to speak with the owner." Regina stated that she would provide my contact information to him and he would call me Monday morning. Unfortunately, I never got to speak with the manager. While the floors are GREAT quality, it just wasn't our first option, and wished we were treated better than how Regina treated us. The customer service wasn't a great experience. That is why we wouldn't recommend this company. We do know builders contract this company and you may not be able to get around that. If not, just be sure you ASK TO SEE THE UPGRADES.

    If you don't mind your water flowing into your bathroom from a poorly installed shower floor, and…read moreif you don't mind that the corners and floor seams were not properly caulked, and if you don't mind that grout was splattered all over the walls and left to dry on it, and if you don't mind that they refused to even come and look at the problem, and if you don't mind they never had their boss call you back, then this is the place for you. We did indeed go past the one year warranty (though I was never told of this policy), but COVID hit and workers to finish the plumbing weren't available and my own regular plumber had knee replacement surgery then a heart attack so we only finished the bathroom in December (2 1/2 years after the flooring was put in). The day after our plumbing was finished, I tried out my new shower and stood there and watched the water pouring out into the bathroom floor. I have invoices showing that the plumber finished the job on Thursday, took a showerr on Friday morning, then called the flooring company. He said they would not even come look at it because they were not responsible. Then insulted me by suggesting that my house might have some issues that caused the problem. If anyone suggests you hire this company, run away as fast as possible. Now I'm stuck with paying to have the old tile removed, floor atlered to give it a slope toward the drain instead of the door, and then buying all new tile and paying for that installation. I'm surprised they can stay in business. If I could give them a minus 5 stars that's what my review would be.

    Kemp's Dalton West Flooring

    Kemp's Dalton West Flooring

    (2 reviews)

    September 22, 2025 I…read morelooked at quite a few carpet sales companies online before deciding which one to visit. I ultimately chose Kemp's Dalton West in Newnan based on their excellent reviews and what seemed to be fair pricing, according to other customers. Kemp's has a well-organized showroom with a wide variety of manufacturers. We looked at Karastan and Masland, which both offered beautiful carpets that should hold up well under heavy foot traffic and with pets. What sealed the deal for me on Masland over Karastan was their customer service. I had a couple of basic questions, and needed some samples. The store didn't have the information on hand, so I reached out to both manufacturers directly. Karastan couldn't answer a simple question about which carpets had a particular feature unless I manually went through all their options and followed up with a call. Masland, on the other hand, had the answer immediately. They were able to tell me exactly which carpets matched my requirements, including weight, materials, and features right from their database. Not only that, but the representative also mentioned they own Dixie carpet, and recommended a few of their carpets that met my needs as well. I worked with Michael Snyder at Kemp's Dalton West. Michael was knowledgeable, took the time to answer my questions without rushing, and helped clarify the details I had researched online. We had to wait a few months after our initial visit for another part of our project to be completed. Even though we live down in Forsyth, and Kemp's typically doesn't serve that far down, they made it work and sent a crew. About ten days after purchasing, the carpet was installed by Javier Hernandez and his team. We've moved 14 times in 35 years and have had carpets installed many times. Javier's crew is by far the best we had install carpet. Their precision in cutting around baseboards, door frames, closets, transitions, and seams was unmatched. They were careful in our home, cleaned up everything, and even vacuumed afterward. My wife and I are very satisfied. Thank you, Michael, Javier, and the entire team, for a great experience.

    Completely satisfied experience from the team at the store to the installation. Could not have been…read morebetter. I have already referred Kemp's to a coworker who is going to be redoing their floors.

    Warehouse Carpets - flooring - Updated May 2026

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