We always try to support local coffee shops when traveling. This one is a up-and-coming chain as I understand. The drip coffee was not very good. I ordered a latte, it came out, warm at best. I don't understand the difficulty in a customer bringing in their own cup. Please train your staff that they can use a customers own cup in a sanitary way without wasting your paper products. If you want to be a good chain, don't just be another Starbucks. Train your employees. Think beyond your profit margin. Make it easy for customers to use their own cups as a matter of fact, why don't you promote it. I would be happy to give this place another try whether in Searcy, Arkansas or Ohio, where the chain started. But please make some changes. Be leaders, think about sustainability. And your employees needs to be able to handle when a customer comes in with their own cup. read more