I have been going to this dental practice for approximately 15 years. I have absolutely no issues…read morewith the doctors or hygienists. Since Dr McCauley retired, there has been a complete change of staff. There is huge room for improvement in the office staff. I have a chronic medical condition where I often have to reschedule appointments. When I call to reschedule, I get an argument every time. This is not the only Dr office where I need to reschedule but it is the only one that acts as if I am doing it just to ruin their day. I believe it's the same woman and I regret not getting her name. The straw that broke the camel's back is when she told me that I needed to have respect for their practice. She shows not one shred of empathy. I have never been spoken to with such judgement and disrespect by anyone who is in a business of customer service. I will be trying another dentist because of her.

Dr. Dan McCauley was an excellent dentist and a credit to his profession…read more Unfortunately, he is retired now, and his daughter attempts to run his dental office.

Back Ground: I'm and 82 yr old retired emergency physician with limited income and poor dental…read morehealth, both due to neglect. My last contact with a dentist was 2012 for crown placement on implants. One of those crowns recently became loose - not off, just loose. No problem I thought. I'll just get it 'stuck back on.' Silly me. With my prior dentist 150 miles away, I called a number of local dentists, none willing to address the problem. ... I understand. Googling for help I encountered an "Emergency Dental" page which led me to Aspen Dental' and I got a same day appointment. Cool! The story begins: Arrival, registration, paper work, etc. all quick, fluid and easy. Office personnel, as well as all staff and doctor, friendly personable and (most important) smiling. Then assessment began with incredible 3-D imaging creating a manipulatable 3-D color image of my entire mouth. I mentioned my main concern with the aforementioned loose crown, and needn't IT be concentrated upon? The response was something to the effect of "no worries." Next X-rays. Not a specific X-ray of the offending implant/crown, but full mouth images. Enter the hygienist. Another extensive full mouth evaluation. By step 2 I was wondering, why all this? Last, the doctor who, after another thorough full mouth exam (with cursory attention to the offending crown), accompanied by show and tell with the aforementioned images, began to detail my problems: Extensive periodontal disease with accompanying bone loss, at least one (maybe more) cavities in need of filling, cracked teeth needing crowns, old/worn out gold crowns and bridges perhaps needing replacement, and one molar I was not even aware of completely decayed and needing extraction. Oh yes and, (paraphrasing) we can't deal with your implant/crown without knowing the exact type, and the bone loss may create a stability problem. I understand that too. A plan was developed to find out implant/crown info. Then go from there. But here's the kicker: I was then 'turned over' to Darcy, a very sweet girl, to check out. That went something like this. Estimated cost to complete all recommended treatment .... something in excess of $22,000 and something along the line of 'do you have dental insurance? "No," and 'how do you want to deal with this?' I replied all I wanted was my crown reset. She countered with some very amiable prodding along the lines of 'surely you want take care of your teeth because dental health is so connected with overall health,' as well as info that for a small (2 digits) fee a discount could be applied to the costs. And then, the very least that could be done would be the hygiene treatment and crown repair for $4,681.00 or absolute least of $2,254.00 for one quadrant hygiene and crown, because the periodontal treatment was necessary to assure stability of the implant. So, all these positive things to say about Mt Pleasant Aspen Dental: From front to back all office and professional staff, personable smiling, efficient and thorough and all diagnoses and recommendations accurate and well-meaning. And I received (2 1/2 hrs in clinic) a comprehensive dental assessment, including extensive imaging studies, for a total 1st visit charge of $29.00. Amazing! BUT Had I known 'up front' that my stated concern could not be addressed without more information, I would have declined the appointment and returned to my original dentist. And here's the real rub: Despite all the positive things I've had to say about Aspen and the receipt of multiple expensive services for a pittance, the appearance of extensive efforts to generate $22,000 worth of needed service is, at best, unseemly.

Worst Dental office experience EVER. Made appointment for just a Dental Cleaning ONLY. Explained…read moremy Insurance is limited so I ONLY want what's covered. 2 1/2 hours later, 5 tech/assistants and 3 different x-ray machines later and I was dismissed with out a cleaning. (the pre-explained and scheduled event). When I asked about my scheduled cleaning I was told Insurance only covers Clean Mouths and mine does not qualify for a Clean Mouth cleaning. DO NOT GO HERE AVOID WITH EXTREME CAUTION. WILL NOT BE BACK FOR SURE.

I had a terrible experience with this dentist. My cleaning went fine, although I felt like it was a…read morebit fast and maybe not completely accurate. But then I had to have an impacted wisdom tooth removed, and he claimed he could do it there so I wouldn't have to go to an oral surgeon. Never. Again. I was in so much pain, he just kept injecting me with more and more anesthetic until I felt like I was going to puke, but then ended up passing out instead. Then he stitched me up and sent me with a wisdom tooth which was already broken into pieces to an oral surgeon because I couldn't take any more of that. They didn't even have me hooked up to monitors or anything either- no blood pressure cuff, no pulse monitor- nothing. I consider myself pretty lucky for not having a heart-attack considering how low my blood pressure must have been. Last time I felt like that, my systolic was at 60, and I didn't even pass out. Oh yeah, did I mention that when I passed out, they just left me in the chair? Didn't elevate my feet or anything. I have no idea how long I was passed out for, but when the assistant revived me with what I'm guessing was ammonia salts (which have been deemed unsafe for that use), Dr. Cook wasn't even in the room. Hopefully this is just a once-in-a-lifetime mishap. I don't know. I'm usually a pretty forgiving individual and hate to judge someone based on a couple of brief encounters, but there were just so many things that sent my red flag up, I don't want anyone else to have to go through that.

From the owner: Specializing in: - Dentistsread more