About a year and a half ago we called on ward brothers to help us with a septic issue. We have septic running under our house. We called on them to A. Find our tank because our county had no records and we've not lived there long at all and bought the house from our mother. B. We needed our repair.
Here's how ward brothers handled the situation. They diagnosed our problem, which was a maple tree that had grown through the old pipes. Our house was built in 1940, keep in mind. They poked around for not one day, two, but three days and not one, two, or three employees but three and the owners to try and find our tank to assess further damage. They then found two old tanks, original to the home, that were dry.
Doesn't seem like a problem right? Well on that third day they brought out an excavator to uproot the tree and replace the old piping. They told us they would uproot the tree for free, which they later charged us for, and replace the pipe. So in replacing the old piping, they managed to completely tear up our yard, place new piping and then tell us we need an entire new septic system which would cost us $8000. Absolutely obsurd when the same company installed 3 new tanks for a business for just a few thousand more. Upon this news several people left to get supplies and the only honest employee told me that the brothers, THE OWNERS OF THE COMPANY, wanted to leave our open septic system until another day and not even finish repiping the system COMPLETELY! Which we paid over $800 for.
And to top everything off, had they looked 3 more feet to the right of where there looked for the tank to begin with, they would have found our septic tank. And to add insult to injury several employees left garbage laying in our yard and stole our shovel and seemed to laugh the entire way through this process. I would NEVER recommend these guys to anyone. Why we were cheated and treated so poorly is beyond me. But thanks for the inconvenience.
Oh and did mention that when we actually had a reputable company come assess their shoddy work, they had done a shoddy job. Wow. read more