I called the WannaDo Beauty Studio and asked if they do eyelash extension and the man replied yes that she is certified to do them.
I have been a member here for years, and she always done a great job on my eyebrow. That's why i trusted her to do my lashes again.
She has done my lashes in the past, it wasn't a great but not that bad at all. She gave me a discount for it and I remember that I must come back another day, so she can fix it.
While my lashes were being applied It hurt greatly, I informed the aesthetician. She replied that it is okay, and she knows what she's doing.
It hurt when she is pulling my lashes and because she was putting lots of glue on my eyelids which isn\t how they should be applied.
I even yelled cause its hurt so much. I remember loudly saying "what are you doing" She was saying that it is normal, and I replied that it is not. I remember she replied "how do you know? Do you do eyelash extension?" I been getting eyelash extensions done in a different salon for how many years now it's just they were closed for Vacation and I have an event to go to. That's why i am very sure that getting eyelash extension not supposed to hurt that much.
She was in a rush when another customer had arrived, and I remember she said that she would be with them in five minutes. I said really five minutes? When she had just begun to work on my other eye.
After showing her that all the glue is on my skin, she told me to just put an eyeliner to it. And I said seriously? And she gone ahead assisting another customer.
They didn't want to fix the problem, so I asked for the manager or the owner's number. The guy who is the front desk the husband of the aesthetician said no! you have to pay! you are already talking to me and you have to pay, or I will call a police I feel threatened and I was very upset.
They don't apologize they don't want to fix the problem, so I walk out from the store I am very upset almost crying, the husband follow and keep on taking picture harassing me and asking me to pay.
He shouted at me that he will call the police I told him go ahead you have all the information you have, and I will just talk to the police.
I arrived at my work my eyes are all red my co-worker thinks that I been crying. It was so itchy the whole day and night, so the day after I call my other aesthetician to remove the lashes and she even told me that she is having a hard time to get the glue from my skin, eyelids and eyelashes.
I received a call from RCMP and I explained him what happened. He told me that he will investigate and talk to the salon as well and call me back after.
I come to realized that even though I am very upset and not happy because they don't want to fix the problem I shouldn't walk out.
So, I come back at the salon and hoping to pay it on cheque for my records but the same guy the husband says No! credit, debit only and still I don't get any apologies from them. Even after explaining over again what happened and telling him that I even have to pay other aesthetician to repair their mistakes
He calls the guards again and I explained to them that all I want is the owner's or the managers number, so it gets resolved but he refuses again.
Then when the guards arrived, He introduces himself to guards that he is the manager and he is supposed to be the one that I am talking to.
He told the guards that I am cursing and yelling the last time I was there at the salon which is not true at all. He is mentioning about CCTV and I would really like them to show me this video.
I asked him a copy of paper that I signed when I walk in to the salon, but he refuses to give me a copy.
He doesn't care about how I feel, never apologize for the pain, money and humiliation that they cost me and he just focusing of processing the payment. read more