I had an awful experience at this Verizon store. Four months ago, I purchased new phones under a…read morepromotion that clearly stated free devices with no trade-in required. The promotion never applied to my account, so I went back to the store last month to have it fixed. Instead of resolving the issue, they incorrectly applied a completely different promotion that required a trade-in, which caused an extra $366 to be added to my bill. When I returned to the store to get this sorted out, the staff showed no interest in helping me. They would not take the time to investigate why these unexpected charges appeared and instead talked down to me, trying to confuse me and wear me down until I gave up and left. The manager, Quay, was especially dismissive. Rather than fixing the problem, he tried to convince me that the incorrect charges were valid, even though they were clearly the result of their mistake. It is clear to me that they misrepresented promotions to earn my business and later did everything they could to avoid taking responsibility. Ironically, when I called Verizon's customer service line, the issue was resolved in five minutes, something the store could have easily done if they actually cared. If you value honesty and good customer service, avoid this location at all costs.

I had a great experience buying a new iPhone thanks to Gillian, she was able to get me an upgraded…read morephone while paying less than I currently do! Very kind and helpful

This AT&T Store is located in a small plaza that sits in front of the Nashville West Shopping…read morePlaza. For the most part, this is a standard AT&T location if you are basing it on stock, layout, etc...however how they differ here is the service. I called in to the store a few moments after ordering online and connected with a friendly Associate who gave me the rundown of the process and guaranteed that if I arrived by closing time, I would have my new phone. I arrived and sure enough, he remembered me and had my phone ready to turn over. Additionally, he made the set up process easy since I was going to be flipping over all my info from phone to phone at home. Additionally, we chatted a few minutes about watches, and he took his Ultra 2 off and let me tinker with it for a few minutes to help my decision. Overall, positive experience at this AT&T location. I do not visit the actual stores often, but if I need to, this location is the spot.

I have been dealing with this store off and on for years. If you sign up for the prepaid plan, be…read moreaware that all customer service is in India and the wait time is 1 hour, 15 minutes. When I did get through and asked to speak to a supervisor, they hung up on me. I did not know that if you have a dispute with them through your credit card, they can suspend your phone number. I woke up today to no phone service. I had to physically drive to this location to pay for prepaid that had been automatic for several years. If they suspend your number, no credit card works on their website. I had spoken to the store manager, Alexis on the phone this morning and she said she would take care of this. I arrived and asked for her but she was with a customer. I waited and another rep who was brand new tried to help me. She had to keep asking Alexis for the answers to the questions I was asking. Meanwhile, the customer Alexis was helping had left, and she started helping another customer. I spent an hour going around in circles with this whole mess. I wanted Alexis to help me directly but apparently she wanted to train her new employee more than she wanted to resolve my issue. I am cancelling my prepaid and will never return to this store. I DO NOT recommend AT&T or this store.

Had a great experience buying my used laptop! The staff I spoke to were really helpful and…read morefriendly. The Acer Laptop I bought was very reasonably priced and is in perfect condition. 10/10 would recommend!

I am happy with the service provider. I had problems with the motherboard, now my laptop working…read moreperfectly.

This kid was amazingly fast and knew what the problem was with my Android. I used an LA company and…read morethey messed it up, took my money. This kid fixed their mistake and I am blessed to have found him. Best place in Nashville TN.

From the owner: Store offering cell phones and accessories, plus services like repairs and activations…read more -provide .Simple Mobile .Ultra Mobile .AT&T Prepaid .Verizon Prepaid Much more.

I took my broken iPhone 6 to UBreakIFix (nice guys who weren't able to fix it and said 'it's the…read moremotherboard.'). I later learned that UBreakIFix is owned by Apple and it makes $ on billing insurance for repairs. Apple does not authorize repairs/replacements of Motherboards because it wants people to buy new iPhones. An informed tech guy later told me I should have brought my broken phone here, to Universal Wireless, because the repair guys here are talented and can replace Motherboards a lot cheaper than the cost of a new phone. Gave 4 stars due to trusted recommendation but haven't yet tried it myself. Worth going here for cell phone repairs.

Do not come here. I bought a $14 'Good Charger' for an iPhone 6s and two days later the charger…read morestopped working and the port that connects to the phone broke and got stuck in my phone. When I came back to get a refund the same employee said he could not do anything because the cheap charger he sold me broke. I do not recommend. If I could give 0 Stars I would.

Excellent products and outstanding customer service. Mark and Crystal are very knowledgeable,…read morepatient and friendly. They solved my iPhone problems! Highly recommended.

Worst in-store customer service EVER! Specifically the one…read morein East Nashville on Gallatin RD. Bought a phone - few months later - no service. Bought a new SIMM card, an hour on the phone with Cricket.. They said take it back - it's defective. The store where I bought it said my only recourse was to buy a new phone AND pay an extra $25 for the privilege of buying a new phone I didn't want to buy. Now 6 weeks later this "New" phone is dead. Black. No damage, no issue - just dead. Took it back. sorry no return. sorry call the insurance and pay a $40 deductible and another $25 "privilege of talking to them fee". I work as a Customer Service Manager - this ain't it. Businesses like these are why companies like Amazon are booming. A robot quoting some BS "policy" is not service. Next step - call Cricket corporate and let them know why Verizon is getting a new customer.

Keisha was awesome today at the Charlotte Ave store. I had to get a new phone, and she took care…read moreof everything. Was heartening to see such a young customer service rep being so knowledgeable and professional. Thanks Keisha!!!

Just Left Here And Had The Worst Customer Service .The Girls Was In The Back Not Trying Help For Us…read moreFind Case.One Of The Girls Kept Going To See What The Other Girl In The Back Was Doing And Was RUDE .

This Best Buy is always clean and has friendly staff. On this day we went to pick up a TV that I…read moreordered for my father's birthday. We did the curbside pick up and this was a Saturday. I did expect them to be busy and they were, it took about 30 to 45 minutes to be acknowledged that we were waiting and then 5 to 10 minutes later they brought the TV out Again, I did expect this on a Saturday. If you go to a store or any customer driven business that is generally busy on a normal day it's going to be double or even triple that on the weekend. What I did notice is the people that pulled up right after us were getting very upset at their wait. This was overly complicated when the employee came out and asked us for our number even though we were there first. They stopped the employee on the way back into the store to ask why he did not get their number and he let them know that we were there first and they were very rude to the employee. He was clearly the only one working curbside, so it was going to take some time. This only made our wait longer because they'd gotten into such a huff. The employee seem to handle it very well though and I commend him for that as I may have handled it differently in my retail days. All in all, this is a good Best Buy and I do recommend it as I have never had any issues other than sometimes you do have to wait because of staffing issues or if you ordered something really big and they've got to get somebody who can help them bring it out. Which to me is not an issue and you should be glad to wait for good service.

I am building a semi-professional flight simulator system (been a pilot all my life). I had help…read moregetting the software, the computer system, and the flight sim components 'spec'd' by a flight sim expert. He had a thorough list and had me obtaining everything from Amazon or Microsoft. I said I was a BestBuy Total Member and could we get all of the equipment there. He did that and I ordered several thousands of dollars worth of these things from BestBuy. Long story made really short, BestBuy was all-too-happy to rack up the big sale from me, but they would not, could not, did not, will not offer me any viable help to get it configured and installed. I had to get a third-party flight sim company to do it for me costing me several hundred dollars more. I complained to Corporate Best Buy in Richfield, Minnesota and all they did was assign a low-on-the-totem-pole [bad] customer service person to try and placate me with their lame excuses. What's the takeaway, Bunky? This: If you're thinking about getting a flight simulator for your home ... RUN AS FAST AS YOU CAN AWAY FROM BEST BUY because they will gladly take your money but they will give you zero help in getting it configured, as in Zilch, Zip, Zippo, Nil, Naught, Nada, Squat, IxNay. True story cross my heart and God as my Witness!