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    Wanna Get Flashed? Cellular Superstore!

    2.0 (2 reviews)

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    15 years ago

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    16 years ago

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    Verizon

    Verizon

    2.7
    (47 reviews)
    1.7 mi
    $$

    I had an awful experience at this Verizon store. Four months ago, I purchased new phones under a…read morepromotion that clearly stated free devices with no trade-in required. The promotion never applied to my account, so I went back to the store last month to have it fixed. Instead of resolving the issue, they incorrectly applied a completely different promotion that required a trade-in, which caused an extra $366 to be added to my bill. When I returned to the store to get this sorted out, the staff showed no interest in helping me. They would not take the time to investigate why these unexpected charges appeared and instead talked down to me, trying to confuse me and wear me down until I gave up and left. The manager, Quay, was especially dismissive. Rather than fixing the problem, he tried to convince me that the incorrect charges were valid, even though they were clearly the result of their mistake. It is clear to me that they misrepresented promotions to earn my business and later did everything they could to avoid taking responsibility. Ironically, when I called Verizon's customer service line, the issue was resolved in five minutes, something the store could have easily done if they actually cared. If you value honesty and good customer service, avoid this location at all costs.

    I had a great experience buying a new iPhone thanks to Gillian, she was able to get me an upgraded…read morephone while paying less than I currently do! Very kind and helpful

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    Verizon
    Verizon
    Verizon

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    AT&T Store

    AT&T Store

    2.3
    (23 reviews)
    1.5 mi
    $$$

    This AT&T Store is located in a small plaza that sits in front of the Nashville West Shopping…read morePlaza. For the most part, this is a standard AT&T location if you are basing it on stock, layout, etc...however how they differ here is the service. I called in to the store a few moments after ordering online and connected with a friendly Associate who gave me the rundown of the process and guaranteed that if I arrived by closing time, I would have my new phone. I arrived and sure enough, he remembered me and had my phone ready to turn over. Additionally, he made the set up process easy since I was going to be flipping over all my info from phone to phone at home. Additionally, we chatted a few minutes about watches, and he took his Ultra 2 off and let me tinker with it for a few minutes to help my decision. Overall, positive experience at this AT&T location. I do not visit the actual stores often, but if I need to, this location is the spot.

    I have been dealing with this store off and on for years. If you sign up for the prepaid plan, be…read moreaware that all customer service is in India and the wait time is 1 hour, 15 minutes. When I did get through and asked to speak to a supervisor, they hung up on me. I did not know that if you have a dispute with them through your credit card, they can suspend your phone number. I woke up today to no phone service. I had to physically drive to this location to pay for prepaid that had been automatic for several years. If they suspend your number, no credit card works on their website. I had spoken to the store manager, Alexis on the phone this morning and she said she would take care of this. I arrived and asked for her but she was with a customer. I waited and another rep who was brand new tried to help me. She had to keep asking Alexis for the answers to the questions I was asking. Meanwhile, the customer Alexis was helping had left, and she started helping another customer. I spent an hour going around in circles with this whole mess. I wanted Alexis to help me directly but apparently she wanted to train her new employee more than she wanted to resolve my issue. I am cancelling my prepaid and will never return to this store. I DO NOT recommend AT&T or this store.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Best Buy

    Best Buy

    2.5
    (110 reviews)
    1.8 mi
    $$$

    Do not waste your money on the extended warranty for the Roomba j5+. My husband bought it and was…read morenot told the warranty only covers a single repair -- a major red flag. When I tried to use the warranty, Best Buy denied the claim because the Roomba's camera malfunctioned and it ran over dog feces. Their policy excludes coverage for malfunctions caused by contact with human or animal urine or feces. The vacuum returned to its dock but then displayed a right-wheel error and would not operate. I cleaned it as thoroughly as possible without submerging it and brought it in for service, but they still refused coverage. After being told it wasn't covered, I replaced the wheel module myself and it didn't fix the problem, so the contamination likely damaged internal electronics. I was embarrassed to admit what happened but I was honest because I feared more damage. My $700 Roomba is now unusable -- the worst value I've experienced. We will not be buying from Best Buy again.

    Service Sucked! Manager especially Sucked! Very rude. I am a total member. Spent $2,000 there for…read morean online pickup and the manager was so incredibly rude. Can't believe how she acted and treated me like I was a nuisance . Maybe she was having a bad day but definitely didn't appreciate her. Will never go back ever again. Love BEST BUY and my local Brentwood Store but will not be going back to this location EVER AGAIN. Me and my wife couldn't get over how rude and unhelpful some of the staff were also. Guy at the front of store greeting customers and watching cameras was cool and very noce. He was the exception. I never write reviews but the treatment from certain people at this location sure made me want to warn other customers. Do yourself a favor and go to another Best Buy.

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    Best Buy
    Best Buy
    Best Buy

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    Wanna Get Flashed? Cellular Superstore! - mobilephones - Updated July 2026

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