This AT&T Store is located in a small plaza that sits in front of the Nashville West Shopping…read morePlaza. For the most part, this is a standard AT&T location if you are basing it on stock, layout, etc...however how they differ here is the service. I called in to the store a few moments after ordering online and connected with a friendly Associate who gave me the rundown of the process and guaranteed that if I arrived by closing time, I would have my new phone. I arrived and sure enough, he remembered me and had my phone ready to turn over. Additionally, he made the set up process easy since I was going to be flipping over all my info from phone to phone at home. Additionally, we chatted a few minutes about watches, and he took his Ultra 2 off and let me tinker with it for a few minutes to help my decision. Overall, positive experience at this AT&T location. I do not visit the actual stores often, but if I need to, this location is the spot.

I have been dealing with this store off and on for years. If you sign up for the prepaid plan, be…read moreaware that all customer service is in India and the wait time is 1 hour, 15 minutes. When I did get through and asked to speak to a supervisor, they hung up on me. I did not know that if you have a dispute with them through your credit card, they can suspend your phone number. I woke up today to no phone service. I had to physically drive to this location to pay for prepaid that had been automatic for several years. If they suspend your number, no credit card works on their website. I had spoken to the store manager, Alexis on the phone this morning and she said she would take care of this. I arrived and asked for her but she was with a customer. I waited and another rep who was brand new tried to help me. She had to keep asking Alexis for the answers to the questions I was asking. Meanwhile, the customer Alexis was helping had left, and she started helping another customer. I spent an hour going around in circles with this whole mess. I wanted Alexis to help me directly but apparently she wanted to train her new employee more than she wanted to resolve my issue. I am cancelling my prepaid and will never return to this store. I DO NOT recommend AT&T or this store.

Had a great experience buying my used laptop! The staff I spoke to were really helpful and…read morefriendly. The Acer Laptop I bought was very reasonably priced and is in perfect condition. 10/10 would recommend!

I am happy with the service provider. I had problems with the motherboard, now my laptop working…read moreperfectly.

This kid was amazingly fast and knew what the problem was with my Android. I used an LA company and…read morethey messed it up, took my money. This kid fixed their mistake and I am blessed to have found him. Best place in Nashville TN.

From the owner: Store offering cell phones and accessories, plus services like repairs and activations…read more -provide .Simple Mobile .Ultra Mobile .AT&T Prepaid .Verizon Prepaid Much more.

I took my broken iPhone 6 to UBreakIFix (nice guys who weren't able to fix it and said 'it's the…read moremotherboard.'). I later learned that UBreakIFix is owned by Apple and it makes $ on billing insurance for repairs. Apple does not authorize repairs/replacements of Motherboards because it wants people to buy new iPhones. An informed tech guy later told me I should have brought my broken phone here, to Universal Wireless, because the repair guys here are talented and can replace Motherboards a lot cheaper than the cost of a new phone. Gave 4 stars due to trusted recommendation but haven't yet tried it myself. Worth going here for cell phone repairs.

Do not come here. I bought a $14 'Good Charger' for an iPhone 6s and two days later the charger…read morestopped working and the port that connects to the phone broke and got stuck in my phone. When I came back to get a refund the same employee said he could not do anything because the cheap charger he sold me broke. I do not recommend. If I could give 0 Stars I would.

Excellent products and outstanding customer service. Mark and Crystal are very knowledgeable,…read morepatient and friendly. They solved my iPhone problems! Highly recommended.

Worst in-store customer service EVER! Specifically the one…read morein East Nashville on Gallatin RD. Bought a phone - few months later - no service. Bought a new SIMM card, an hour on the phone with Cricket.. They said take it back - it's defective. The store where I bought it said my only recourse was to buy a new phone AND pay an extra $25 for the privilege of buying a new phone I didn't want to buy. Now 6 weeks later this "New" phone is dead. Black. No damage, no issue - just dead. Took it back. sorry no return. sorry call the insurance and pay a $40 deductible and another $25 "privilege of talking to them fee". I work as a Customer Service Manager - this ain't it. Businesses like these are why companies like Amazon are booming. A robot quoting some BS "policy" is not service. Next step - call Cricket corporate and let them know why Verizon is getting a new customer.

Just Left Here And Had The Worst Customer Service .The Girls Was In The Back Not Trying Help For Us…read moreFind Case.One Of The Girls Kept Going To See What The Other Girl In The Back Was Doing And Was RUDE .