We feel so incredibly lucky to have had Marilou as our postpartum night doula. I ended up needing…read moreto be induced earlier than expected, so we had to arrange support at the very last minute. I was honestly pretty anxious going into it because we didn't have the opportunity to interview or even speak with her beforehand, and we were simply going off her profile that was shared with us. But from the moment she arrived, she immediately put us at ease. She was with us for those first few nights home from the hospital, when I was exhausted, emotional, and very newly postpartum. She had such a warm, gentle, and calming presence, and having her there made those overwhelming first nights feel so much more manageable. She was incredibly sweet and attentive with our baby, but she was equally caring toward me, always checking in and offering thoughtful tips for both newborn care and taking care of myself during recovery. She helped with feeds, baby laundry, and washing and assembling bottles and pump parts, and was always punctual, dependable, and proactive. Most importantly, we felt completely comfortable having her care for our brand new baby during such a vulnerable time. Our only regret is that we didn't find her sooner! Because everything came together so last minute, she was only available to be with us for a few nights, and we absolutely would have loved to have had her for longer. We're so grateful she was there when we needed her and would wholeheartedly recommend her to any family looking for a kind, knowledgeable, and genuinely caring postpartum doula. Thanks Marilou and Doulas by the Bay!

We had a wonderful experience with Brenda. She came to meet us before the baby was born, which was…read morereally helpful and gave us a chance to get comfortable with each other beforehand. Once the baby arrived, she was incredibly helpful, especially with tips and guidance on how to soothe him and help him get to sleep. She was so kind, gentle, and caring with our baby, and it was such a pleasure to have her with us during these first days. We're very grateful for all her help and would absolutely recommend her!

We had two amazing doulas for our second daughter, both covered through my Carrot benefit at work,…read moreRhona at night and Julie during the day. Rhona was our overnight doula for both of our girls, and honestly I don't know how I would've gotten through those first months without her. With my first, she helped me figure out breastfeeding, kept me going on the hard nights, and taught me how to pump so I could actually get some sleep. With our second we had jaundice and an unplanned trip back to the hospital and Rhona was such a calm, steady presence for me while I got through it. Rhona is just so good at what she does, and clearly cares a lot about the families she works with. Julie was equally wonderful during the day. She's sincere, honest, and has this calming way about her. She normalized so much of what I was feeling and hyped me up until I actually felt ready to handle life with two kids. Genuinely fun to have around too, even on the rough days. We're so grateful for both of them and would recommend them without hesitation.

We had the absolute pleasure of having Agnes K. as our night doula after the birth of our newborn…read moreand we are incredibly grateful for her help. She is extremely knowledgeable about baby care, and we could tell that our baby loved how calm, caring, and confident she was. Agnes was happy to not only help with taking care of our baby at night, but also logged feedings and kept bottles prepped. She also was easily accessible via text for ongoing support. She was able to give us plenty of actionable advice and feedback on how to take care of our little one which, as new parents, made a massive positive difference with our confidence as well. We definitely would be in a far worse place in terms of taking care of our baby if not for her help, and highly recommend Agnes to any family who is looking for a doula who clearly loves what she does and is really good at it too.

As a new parent, the postpartum period is challenging enough without having to deal with the stress…read moreand disappointment of a difficult agency. While Stork and Sprout does have some excellent doulas on its team who provided great support and coaching, my experience with the agency's leadership was overwhelmingly negative. We had a particularly difficult time with Brittany. She demonstrated a pattern of manipulation, gaslighting, and lying, both to us and, from what I understand, to her own employees. Our contract promised consistent coverage, but the scheduling was erratic and communication was poor. We were left to wonder many nights if we would have support, and for several weeks, we only received 1 to 2 days of support instead of the 6 to 7 we paid for. When we requested a refund for the services not provided, Brittany refused and even fought our bank with out-of-context emails and more lies. She claims she "offered a refund" but is even today refusing to honor it as she says in the response. The lack of professionalism extended to some of the staff as well; one sick doula was sent to our home and intentionally caused our newborn physical pain. Brittany treated us like we were the difficult ones and responded with empathy-less chatGPT emails to manage the situation. We were also led to believe we would have one primary doula with a backup, but over the course of our service, we had seven different doulas come to our home. This complete lack of continuity made an already difficult period even more stressful. Based on my experience, I would advise new parents to skip Stork and Sprout and work directly with an independent doula. You will not only save the 30-40% extra fee the agency charges for scheduling, but you will also avoid the toxic and difficult management. This experience is unacceptable for a service that costs tens of thousands of dollars and demands payment upfront months ahead of providing the service. We were not able to switch easily due to the inflexible Carrot reimbursement process through the employer.

I truly couldn't have accomplished my VBAC goals without the incredible support of the Stork and…read moreSprout birth doula team. From the very first moment I needed them through labor and all the way until I was settled into the maternity floor with my new little boy, they were there every step of the way. Their calm presence, deep knowledge, encouragement, and advocacy made all the difference during such an intense and meaningful experience. I felt supported, empowered, and never alone. I am beyond grateful for their care and dedication and would wholeheartedly recommend Stork and Sprout to anyone preparing for birth--especially those pursuing a VBAC.

Oh my god. Your search is over. Hire this amazing human being NOW…read more We hired Elizabeth for our first pregnancy and we regret nothing. We were already taking classes and knew I needed more support than just my already sleep deprived partner. She was phenomenal! Her calm, cool demeanor was something we needed when we didn't know what to do. I had BAD hip pain that I was having trouble managing on my own. After calling Elizabeth over, she knew exactly where to add pressure on my hips to relieve some of the pain before we hit the hospital. She suggested how to adjust the TENS unit patches to help manage such pain before heading over to the hospital. She even knudged when to go to the hospital. She was with us for all the decisions at the hospital (i.e. took the initiative to ask the anesthesiologist what to do when my epidural fell out. Originally the anesthesiologist gave us options but we wanted to know his recommendation). She even snapped the best birth photos! She kindly moved our stuff from the delivery room to the post partum unit. She truly listens to your concerns and wants the best for you and your family. I can sense the love and care from her. Elizabeth was wonderful and I truly believe with her help, we had a great delivery. Highly recommended :) Fyi Elizabeth had a similar structure to most Doulas in the area: 2 prenatal zoom visits, labor and delivery support, and 1 post natal visit.

Hiring a doula for one of the most intimate moments of your life is a hard task, and I couldn't be…read morehappier that I found doula Elizabeth. She brings years of birthing experience, so much knowledge, and a warm calm personality to the delivery room. Her prenatal visits helped calm any nerves I had, and she was so helpful in setting expectations and birth plans. During labor she was immensely helpful- suggesting positions, keeping me hydrated, a hand to hold, applying warm compresses, and checking in with the medical team. She always knew what to do! Her help also allowed my partner to be present in the birth experience by not having to worry as much as we welcomed our first baby. I hoped to have an intervention free birth in hospital, which isn't necessarily the easiest thing to have, and with doula Elizabeth's help I was able to achieve that. Welcoming my baby in a happy, calm, peaceful environment was such an amazingly wonderful experience. If you're looking for a wonderfully caring and super knowledgeable doula- look no further. Doula Elizabeth is amazing!

We were incredibly lucky to have Thais as our postpartum doula for the first 6 weeks with our first…read morebaby. From the start, she was thoughtful and well prepared. She even came to our home beforehand to review what we had for the baby and helped us identify what we were missing. Thais truly loves babies and her work, and it shows in how gentle, attentive, and calm she is. She also organize our baby items very well, which made daily life much easier. Before her last week, she checked in to make sure I felt confident caring for the baby on my own and taught me essential skills like bathing the baby and using a baby carrier. As a first-time mom, her support made a huge difference. I highly recommend Thais to any new family.

I feel so lucky to have Thais helping me take care of my first newborn baby!…read more She has been so patient, passionate, knowledgeable and really into the details of everything. She also turned my husband and me into parents who are capable of handling different situations! She gave me good guidance on breastfeeding and pumping. And our cat loves her!

Have you ever met someone and thought to yourself, dang, that human was born to do this kind of…read morework and has a real gifting for it? That was my thought about Lauren after meeting her for the first time (she taught our 6 week birth prep course). This woman was in her element. She cared, she was knowledgeable, and and she lit up the room. To our pleasant surprise and an epic answer to prayer, she ended up being our doula and what a gift she was in that space for us too. Lauren knew when to say or do something and the art of not saying or doing. We ended up having a dream birth and I'm not sure I would have been able to do it without her support. She was a part of the dream birth. She came along and partnered with me and my husband in a way that complemented and strengthened. Lauren helped me to trust myself and my body. There are no guarantees with birth. I don't love Lauren because I had a dream birth; I love her because of who she is and am so grateful she was with us and for us in the tender, sacred space of birth. No doula is for everyone, but if something about her resonates with you, book a call to see if there's a match.

Lauren is incredible! She helped me bring both of my babies into the world and I couldn't imagine…read morethe birth experience without her. She brought such a truly compassionate, intuitive, calming, and empowering presence to the experiences, and navigated all of the twists and turns with us. She felt like part of the family, and made us feel so held throughout the entire process from prenatal to postpartum. I couldn't recommend Lauren more highly. I almost want to have another baby just to be able to work with her again! If you're considering hiring her, DO IT! She's the absolute best.

We hired Meghan to take care of our newborn twins and she immediately made us feel comfortable. She…read morewas so easy to communicate with, did a walkthrough of our nursery, and shared great product recommendations even before the babies were born. Once they arrived, she handled their newborn colic and gas with ease. We slept well each night, knowing our babies were in good hands. She always went above and beyond to help, washing and sterilizing bottles, doing the babies' laundry, and even occasionally throwing in a load of our laundry. She sleep trained them towards the end of her time with us, and it was helpful to have her lead the process and give us a detailed plan to follow for naps during the day. She is such a treasure trove of info, I still occasionally text her now, even though our twins are older. If you have a chance to work with her, take it!

We worked with Meghan as our postpartum doula during the newborn phase with our twins…read more As first-time parents, there's an inexplicable amount of anxiety that comes with entrusting someone new in your home overnight, caring for your most precious little ones while you're asleep. From the start, Meghan helped ease that concern. She consistently made us feel that our babies' health and safety were being thoughtfully attended to, which was ultimately the most important thing for us. Meghan is very kind, easy to talk to, and approachable, which made communication feel straightforward and collaborative rather than stressful. She was also punctual and reliable, and on the rare occasion timing needed to shift, she was always proactive and communicative, which we really appreciated. Knowing that Meghan was caring for our newborns overnight allowed us to rest (as much as anyone with twins can), and that sense of security is invaluable in those early weeks. We appreciated her calm presence and professionalism, and would recommend her to other families looking for dependable overnight support, especially those navigating the newborn stage for the first time.

I have received multiple massages from Gracie during pregnancy and postpartum and they have all…read morebeen fabulous. Especially when I was 9 months pregnant, she did a fantastic job making sure I felt comfortable and helping relieving the physical pain of the third trimester. During postpartum, I have received a couple of massages for back pain related to breastfeeding and I always leave feeling rejuvenated and more aligned. Highly recommend

I reached out to Brilliant Births to find a birth doula. They offer a matching service and…read moreconnected me to 3 doulas who work independently (not employees of BB). We were really fortunate to find our birth doula (who we love!), but the other 2 candidates were not very impressive. The first doula missed our appointment with no follow-up communication. We were initially confused and thought she was the coordinator for BB, because she only communicated by text. The actual meeting was just by telephone so there was no face-to-face interaction, which felt strange. We could've easily FaceTimed or Zoomed. So communication and reliability were not great. The second doula abruptly canceled our half-hour appointment when we were 10 minutes late for a 30-minute appointment due to my husband wrapping up a Zoom meeting. During our appointment time, she was responding to my emails (in which I apologized for being late), but insisted she could no longer meet with us. I thought this was a really bad sign about what she would be like to work with - labor and delivery is rarely precisely timed and some flexibility is needed. In addition, her email said that she lives in Portola Valley, but we live Berkeley (also where Brilliant Births is located). This also struck me as strange, because it would take 1.5 hours for her to arrive to meet us at the hospital, which is not ideal.

Perspective from a new dad:…read more My wife and I hired Jenny because we felt that she understood our concerns around childbirth; while we knew we'd have great healthcare in the Bay Area, we wanted to make sure we had an advocate for our family in the delivery room (not just agents of the hospital). At first we weren't sure what kind of doula would be right for us, as we were a couple of scientists looking for an experienced hand to guide us through the process, not... hippies. With her calm and gentle demeanor, Jenny was more than accommodating during our initial meeting. Throughout our pregnancy, Jenny provided us the research behind any suggestions she made and wasn't dogmatic about any one approach. As a prospective father, Jenny listened to me and made my concerns heard, too. Of course, I played a much smaller part in the engagement, but I appreciated that I wasn't an afterthought. Jenny was very helpful in giving both of us tips and exercises to do to prepare my wife for childbirth. Where Jenny's services really shined was, of course, during the big event. We called her when my wife started feeling early contractions on a Saturday morning and into the evening (10pm) and throughout the night (2am to 4am). She was responsive to text and phone calls throughout. We went to UCSF to see how dilated my wife was, and unfortunately we found out she wasn't that far along, so we returned home to Oakland. The next morning, things were _really_ picking up. We called Jenny over and my wife's water broke on Jenny's way over. When Jenny arrived, she assessed the situation and said we should call and start heading to a hospital. Then, the hospital recommended we call 911. While I coordinated the paramedics and firefighters that were taking my laboring wife into an ambulance, Jenny was coaching my wife and helping her deal with the intensity of the surges. I would not have been able to give my wife the support she needed without Jenny's help. The paramedics didn't think imminent birth was likely at all, but Jenny trusted my wife's instincts, despite the fact that she wasn't showing the traditional contraction pattern that indicates active labor! Jenny continued to help her through the contractions from the front seat of the ambulance. Ten minutes later, as that ambulance flung open its doors at the hospital, out came our baby's head. One more push and our son was born healthy as my wife was being rolled into the Emergency Department! Jenny helped us have the most wonderful (and adventurous) birth story, and we're so thankful for her help.

Jenny was my doula for the birth of my first child and she was wonderful! To be honest, we really…read moreweren't sure what to expect (I didn't know much about doulas and was paired with her through a volunteer program at my hospital), but was with us for ~12 hours of my home labor (i.e., before I went to the hospital and was able to get pain medications) and made this phase a ton more physically comfortable and mentally manageable. To begin with, Jenny came over for a meet & greet, established expectations, and gave us some sage advice and a few handouts to stew on. She was really good about staying in touch for the last couple of months of my pregnancy, asking for updates after each of my doctor's appointments. She also wanted to know when I started going into labor, making sure that I knew to call her, especially if it was in the middle of the night. She was always super responsive by text, and she took a cab over around 4am when I did go into labor and my contractions got very painful - basically when my hospital said I wasn't far enough to come in yet, and this was a good time to focus on home labor and to call my doula if I had one. For my partner and I, who were completely inexperienced and mentally unprepared for the intensity of the contractions, Jenny was a complete godsend. She guided us in setting up several coping "stations" using various props, like pillows, our yoga ball and a hall banister, which each facilitated different stretches or poses. One thing she excelled at was tracking my contractions and managing my expectations for progress. Another was helping me manage my pain. Specifically, she leveraged her training as a massage therapist to massage my shoulders and back, do these great hip presses, and applied a TENS (electric pulse) Unit to my lower back muscles. All these things together made my last 12 hours before I could go to the hospital much more relaxed and manageable, and helped me keep my energy up for the long stretch ahead of me. Throughout the whole process, Jenny did a great job soothing our minds and my cramping muscles. I highly recommend her as a doula!

We feel very lucky to have Chen A Yi caring for our baby boy. She is wonderful at reading his cues…read moreand always seems to know exactly what he needs, thanks to her decade-long experience as a nanny. She genuinely cares for him and is patient, loving, and attentive. We always feel that he is in great hands. She is also very efficient and productive, seamlessly balancing caring for the baby with cooking and cleaning the kitchen. She prepares nutritious postpartum meals tailored to my preferences and has been a tremendous help to our family. She is caring, patient, and dependable. We highly recommend her to any family looking for a wonderful nanny!

Overall we are happy with the service and care we received. We would rate it more like 4 to 4.5…read morestars and would use Auntie Yang and the service again. The reason for less than 5 stars is related to communication, some misunderstandings early on, expectations that were not fully communicated, and time needed for both the nanny and us to compromise and adjust to each others schedule. The misunderstandings could be related to us needing to find someone quickly as we were having a very rough postpartum experience and not everything was communicated along with a language barrier. Lisa also happened to be on vacation in Asia at the time so the time zone difference was a challenge. Lisa did make an effort to get back to us quickly and communicate our needs to Auntie Yang. If you hire a Postpartum nanny, please understand there will be an adjustment period the first few days and a difference with how you want your baby cared for vs what the nanny has been doing for years. This is more related to cultural differences and practices. In the end Auntie Yang helped get us through a difficult time, truly loved and cared for our baby and in many way become a part of our family.