I cannot recommend Marilou at Doulas by the Bay highly enough. She was our postpartum night doula…read morefor the first few weeks after our son was born, and she was incredible. As new parents, the sleep deprivation is real, but knowing she was there allowed us to finally get the much-needed rest we required to function. Beyond just being a set of expert hands, she became a trusted guide for us and taught us invaluable newborn care tips that we still use daily. We trusted her implicitly with our baby from night one which was critical for us as anxious new parents. Marilou's calm, professional, and warm presence made us feel so at ease during a very vulnerable time. We truly loved our time with her and are so grateful for the care she provided. If you are looking for a doula who is knowledgeable, nurturing, and completely trustworthy, Marilou is amazing!

I reached out to find a birth doula and the initial meeting giving an overview of how they work was…read moreclear and straightforward. Doulas through this company are employees (not independent providers) and they stress that this is really good for always having a backup. We were then matched with 2 doula candidates and the scheduling process was easy and professional. However, we ultimately felt that these candidates were not properly trained or vetted. We never received any materials such as CVs for the doulas. The first doula said right away that she had never been a birth doula before and we would be her first birth. Her only experience was that she had been a night doula before. I was shocked that she had never even shadowed another birth doula as part of her training as a company employee. Bless her heart for being honest, but I did not want to pay to be her guinea pig. After this, I requested an additional candidate, but I was told the other one should be great. The second doula was also not a good fit. She kept emphasizing that at previous births hospital staff did not believe she was a birth doula (and thought she was just a family friend). It became clear why. I asked about her qualifications and she said she's working on her bachelor's degree even though she already has a master's degree. I thought this was strange and asked some follow up questions and ultimately could not determine what degree she had (maybe an associate's degree) or didn't have (definitely did not already have a master's). I also asked some basic medical questions about pain control and epidurals and she was not able to answer them. Ultimately we were able to find a wonderful birth doula through another matching company - experienced and with a real master's degree (in public health).

11/10 highly recommend BAND and our night doula Margaret M!…read more BAND: We had a very positive experience using BAND. This was our first time looking for doulas and using BAND saved us time, energy, and anxiety. We provided our details and quickly got matched with vetted doulas. All in all, took us about 2 weeks from initial inquiry with BAND to signed contract. Our night doula: Margaret M helped us for 8 weeks, starting at just under 1 week old. After the first night, we knew we made the right decision for our family (second time parents with a 3yo). Margaret has a warm and calm presence and knows babies. We had forgotten things about the newborn stage but Margaret provided reassurance and shared her knowledge and encouragement. She was always on time, communicated well, recommended items and processes to improve baby's care and safety, helped mom with nursing sessions and later bottle feeding to extend mom's sleep, washed bottles and pump parts and even random dishes. She was flexible and worked with us, whatever came up. After 8 weeks, our baby is sleeping well at night. Mom and dad are well rested, allowing us to actually enjoy this precious time. Even our toddler would ask about Margaret on the nights she wasn't with us. We'll miss having her around! Thank you, Margaret!

I highly recommend Khatherine of Duyan Care! She was the first night doula we've ever worked with,…read moreand immediately put us at ease with her friendly, professional and knowledgeable demeanor. Khatherine took incredible care of our son for three weeks and also helped with breastfeeding tips as we'd been having a lot of trouble with our baby's latch; despite working with multiple lactation consultants, it wasn't until Khatherine observed and provided some helpful feedback that my latch drastically improved and pain subsided almost immediately. Khatherine was gentle and calm with our son, and treated our entire household with care and respect. She would wash our bottles, fold any laundry, leave our space tidy and provide in-depth notes on her night shift which provided invaluable information. It was evident she is passionate about her job and truly cares about the babies and families that she works with.

As a new parent, the postpartum period is challenging enough without having to deal with the stress…read moreand disappointment of a difficult agency. While Stork and Sprout does have some excellent doulas on its team who provided great support and coaching, my experience with the agency's leadership was overwhelmingly negative. We had a particularly difficult time with Brittany. She demonstrated a pattern of manipulation, gaslighting, and lying, both to us and, from what I understand, to her own employees. Our contract promised consistent coverage, but the scheduling was erratic and communication was poor. We were left to wonder many nights if we would have support, and for several weeks, we only received 1 to 2 days of support instead of the 6 to 7 we paid for. When we requested a refund for the services not provided, Brittany refused and even fought our bank with out-of-context emails and more lies. She claims she "offered a refund" but is even today refusing to honor it as she says in the response. The lack of professionalism extended to some of the staff as well; one sick doula was sent to our home and intentionally caused our newborn physical pain. Brittany treated us like we were the difficult ones and responded with empathy-less chatGPT emails to manage the situation. We were also led to believe we would have one primary doula with a backup, but over the course of our service, we had seven different doulas come to our home. This complete lack of continuity made an already difficult period even more stressful. Based on my experience, I would advise new parents to skip Stork and Sprout and work directly with an independent doula. You will not only save the 30-40% extra fee the agency charges for scheduling, but you will also avoid the toxic and difficult management. This experience is unacceptable for a service that costs tens of thousands of dollars and demands payment upfront months ahead of providing the service. We were not able to switch easily due to the inflexible Carrot reimbursement process through the employer.

I truly couldn't have accomplished my VBAC goals without the incredible support of the Stork and…read moreSprout birth doula team. From the very first moment I needed them through labor and all the way until I was settled into the maternity floor with my new little boy, they were there every step of the way. Their calm presence, deep knowledge, encouragement, and advocacy made all the difference during such an intense and meaningful experience. I felt supported, empowered, and never alone. I am beyond grateful for their care and dedication and would wholeheartedly recommend Stork and Sprout to anyone preparing for birth--especially those pursuing a VBAC.

Oh my god. Your search is over. Hire this amazing human being NOW…read more We hired Elizabeth for our first pregnancy and we regret nothing. We were already taking classes and knew I needed more support than just my already sleep deprived partner. She was phenomenal! Her calm, cool demeanor was something we needed when we didn't know what to do. I had BAD hip pain that I was having trouble managing on my own. After calling Elizabeth over, she knew exactly where to add pressure on my hips to relieve some of the pain before we hit the hospital. She suggested how to adjust the TENS unit patches to help manage such pain before heading over to the hospital. She even knudged when to go to the hospital. She was with us for all the decisions at the hospital (i.e. took the initiative to ask the anesthesiologist what to do when my epidural fell out. Originally the anesthesiologist gave us options but we wanted to know his recommendation). She even snapped the best birth photos! She kindly moved our stuff from the delivery room to the post partum unit. She truly listens to your concerns and wants the best for you and your family. I can sense the love and care from her. Elizabeth was wonderful and I truly believe with her help, we had a great delivery. Highly recommended :) Fyi Elizabeth had a similar structure to most Doulas in the area: 2 prenatal zoom visits, labor and delivery support, and 1 post natal visit.

Hiring a doula for one of the most intimate moments of your life is a hard task, and I couldn't be…read morehappier that I found doula Elizabeth. She brings years of birthing experience, so much knowledge, and a warm calm personality to the delivery room. Her prenatal visits helped calm any nerves I had, and she was so helpful in setting expectations and birth plans. During labor she was immensely helpful- suggesting positions, keeping me hydrated, a hand to hold, applying warm compresses, and checking in with the medical team. She always knew what to do! Her help also allowed my partner to be present in the birth experience by not having to worry as much as we welcomed our first baby. I hoped to have an intervention free birth in hospital, which isn't necessarily the easiest thing to have, and with doula Elizabeth's help I was able to achieve that. Welcoming my baby in a happy, calm, peaceful environment was such an amazingly wonderful experience. If you're looking for a wonderfully caring and super knowledgeable doula- look no further. Doula Elizabeth is amazing!

We were incredibly lucky to have Thais as our postpartum doula for the first 6 weeks with our first…read morebaby. From the start, she was thoughtful and well prepared. She even came to our home beforehand to review what we had for the baby and helped us identify what we were missing. Thais truly loves babies and her work, and it shows in how gentle, attentive, and calm she is. She also organize our baby items very well, which made daily life much easier. Before her last week, she checked in to make sure I felt confident caring for the baby on my own and taught me essential skills like bathing the baby and using a baby carrier. As a first-time mom, her support made a huge difference. I highly recommend Thais to any new family.

I feel so lucky to have Thais helping me take care of my first newborn baby!…read more She has been so patient, passionate, knowledgeable and really into the details of everything. She also turned my husband and me into parents who are capable of handling different situations! She gave me good guidance on breastfeeding and pumping. And our cat loves her!

Have you ever met someone and thought to yourself, dang, that human was born to do this kind of…read morework and has a real gifting for it? That was my thought about Lauren after meeting her for the first time (she taught our 6 week birth prep course). This woman was in her element. She cared, she was knowledgeable, and and she lit up the room. To our pleasant surprise and an epic answer to prayer, she ended up being our doula and what a gift she was in that space for us too. Lauren knew when to say or do something and the art of not saying or doing. We ended up having a dream birth and I'm not sure I would have been able to do it without her support. She was a part of the dream birth. She came along and partnered with me and my husband in a way that complemented and strengthened. Lauren helped me to trust myself and my body. There are no guarantees with birth. I don't love Lauren because I had a dream birth; I love her because of who she is and am so grateful she was with us and for us in the tender, sacred space of birth. No doula is for everyone, but if something about her resonates with you, book a call to see if there's a match.

Lauren is incredible! She helped me bring both of my babies into the world and I couldn't imagine…read morethe birth experience without her. She brought such a truly compassionate, intuitive, calming, and empowering presence to the experiences, and navigated all of the twists and turns with us. She felt like part of the family, and made us feel so held throughout the entire process from prenatal to postpartum. I couldn't recommend Lauren more highly. I almost want to have another baby just to be able to work with her again! If you're considering hiring her, DO IT! She's the absolute best.

We hired Meghan to take care of our newborn twins and she immediately made us feel comfortable. She…read morewas so easy to communicate with, did a walkthrough of our nursery, and shared great product recommendations even before the babies were born. Once they arrived, she handled their newborn colic and gas with ease. We slept well each night, knowing our babies were in good hands. She always went above and beyond to help, washing and sterilizing bottles, doing the babies' laundry, and even occasionally throwing in a load of our laundry. She sleep trained them towards the end of her time with us, and it was helpful to have her lead the process and give us a detailed plan to follow for naps during the day. She is such a treasure trove of info, I still occasionally text her now, even though our twins are older. If you have a chance to work with her, take it!

We worked with Meghan as our postpartum doula during the newborn phase with our twins…read more As first-time parents, there's an inexplicable amount of anxiety that comes with entrusting someone new in your home overnight, caring for your most precious little ones while you're asleep. From the start, Meghan helped ease that concern. She consistently made us feel that our babies' health and safety were being thoughtfully attended to, which was ultimately the most important thing for us. Meghan is very kind, easy to talk to, and approachable, which made communication feel straightforward and collaborative rather than stressful. She was also punctual and reliable, and on the rare occasion timing needed to shift, she was always proactive and communicative, which we really appreciated. Knowing that Meghan was caring for our newborns overnight allowed us to rest (as much as anyone with twins can), and that sense of security is invaluable in those early weeks. We appreciated her calm presence and professionalism, and would recommend her to other families looking for dependable overnight support, especially those navigating the newborn stage for the first time.

My partner and I recently completed the Hypnobirthing three week course at Brilliant Births. We had…read morean absolutely incredible experience, for many reasons--The information we learned was invaluable, but also the instructors' teaching styles and depth of personal experience they offered was appreciated, comforting, and helpful. They clearly have a deep well of wisdom and experience-based expertise to share. We started our class with Keira and absolutely loved her--originally we were a bit bummed to know we would have a different instructor for our last day of the course. However, it turned out that Heidi was equitably wonderful and all things lovely-- instead of only one great instructor and guide, we ended up with two...which leads me to believe you'll be in skilled hands with anyone you interact with at BB. We will definitely be returning to take advantage of their other offerings!

I reached out to Brilliant Births to find a birth doula. They offer a matching service and…read moreconnected me to 3 doulas who work independently (not employees of BB). We were really fortunate to find our birth doula (who we love!), but the other 2 candidates were not very impressive. The first doula missed our appointment with no follow-up communication. We were initially confused and thought she was the coordinator for BB, because she only communicated by text. The actual meeting was just by telephone so there was no face-to-face interaction, which felt strange. We could've easily FaceTimed or Zoomed. So communication and reliability were not great. The second doula abruptly canceled our half-hour appointment when we were 10 minutes late for a 30-minute appointment due to my husband wrapping up a Zoom meeting. During our appointment time, she was responding to my emails (in which I apologized for being late), but insisted she could no longer meet with us. I thought this was a really bad sign about what she would be like to work with - labor and delivery is rarely precisely timed and some flexibility is needed. In addition, her email said that she lives in Portola Valley, but we live Berkeley (also where Brilliant Births is located). This also struck me as strange, because it would take 1.5 hours for her to arrive to meet us at the hospital, which is not ideal.

We hired Jenny to be our postpartum doula with the idea that she would be with us for about 3…read moreweeks. Fast forward to 4+ months of Jenny helping me find my way through new motherhood, maternity leave and the physical experience of being postpartum. After the first day I knew that having Jenny in our lives, mainly as my support, would be hands down the best decision we made as new parents. Right from the beginning she intuitively knew how to come in with her gentle and kind spirit and be helpful. She would support me in taking care of myself, watching the baby so I could eat, shower, sleep. She was happy to help with laundry, dishes or cooking. She was such a wealth of knowledge when I needed someone to bounce my new-mom anxieties off of. She is an AMAZING masseuse. She was great at giving little shoulder and feet rubs when she was at the house and I've also hired her for two full body massages, which were amazing. She checked all of the boxes in terms of helping out with the baby and around the house. But most importantly for me, she was someone I felt completely comfortable being vulnerable with. If you're someone who is used to handling things quite well on your own, motherhood can be a trip... Jenny made it easy for this go-getter to admit fear or confusion and ask for help. I never felt that her presence required more energy on my part (an introverts dream) she seemed to know if I was in the mood to chat, or just needed quiet without me having to say so. I could literally write 20 paragraphs about Jenny and our experience with her. We called her my son's "best friend," she feels like family to us and I could not recommend her more highly. If you hire Jenny you'll only be sad that you can't turn her into your child's nanny and keep her forever, like we tried to.

Perspective from a new dad:…read more My wife and I hired Jenny because we felt that she understood our concerns around childbirth; while we knew we'd have great healthcare in the Bay Area, we wanted to make sure we had an advocate for our family in the delivery room (not just agents of the hospital). At first we weren't sure what kind of doula would be right for us, as we were a couple of scientists looking for an experienced hand to guide us through the process, not... hippies. With her calm and gentle demeanor, Jenny was more than accommodating during our initial meeting. Throughout our pregnancy, Jenny provided us the research behind any suggestions she made and wasn't dogmatic about any one approach. As a prospective father, Jenny listened to me and made my concerns heard, too. Of course, I played a much smaller part in the engagement, but I appreciated that I wasn't an afterthought. Jenny was very helpful in giving both of us tips and exercises to do to prepare my wife for childbirth. Where Jenny's services really shined was, of course, during the big event. We called her when my wife started feeling early contractions on a Saturday morning and into the evening (10pm) and throughout the night (2am to 4am). She was responsive to text and phone calls throughout. We went to UCSF to see how dilated my wife was, and unfortunately we found out she wasn't that far along, so we returned home to Oakland. The next morning, things were _really_ picking up. We called Jenny over and my wife's water broke on Jenny's way over. When Jenny arrived, she assessed the situation and said we should call and start heading to a hospital. Then, the hospital recommended we call 911. While I coordinated the paramedics and firefighters that were taking my laboring wife into an ambulance, Jenny was coaching my wife and helping her deal with the intensity of the surges. I would not have been able to give my wife the support she needed without Jenny's help. The paramedics didn't think imminent birth was likely at all, but Jenny trusted my wife's instincts, despite the fact that she wasn't showing the traditional contraction pattern that indicates active labor! Jenny continued to help her through the contractions from the front seat of the ambulance. Ten minutes later, as that ambulance flung open its doors at the hospital, out came our baby's head. One more push and our son was born healthy as my wife was being rolled into the Emergency Department! Jenny helped us have the most wonderful (and adventurous) birth story, and we're so thankful for her help.

Gan Aiyi provided excellent care for me and my son. As a first time mom, it was amazing to have her…read moresupport for our new family. Her Cantonese style soups and cooking were hearty and tasty. She is very professional and we recommend her to anyone looking for high quality care.

We had Cao Ah Yi with us for 26 days during the transition into life as a family of four, and we…read moregenuinely can't imagine having done it without her. Our newborn struggles with a cow's milk protein allergy, just as our first did, and through every hard moment Ah Yi was the personification of patience, love, and care. She worked with us to build a consistent feeding schedule, diligently cycled our daughter through exercises to relieve her gas and reflux, and folded our older son into tasks whenever she could so he felt included rather than displaced. Her coverage of all the night feedings let me sleep and recover from my c-section far more quickly and completely than I expected, and gave me extra time with our toddler as he found his footing as a big brother. Like the rest of us, he grew deeply attached to Ah Yi and warmed to her like family almost instantly. We cannot say enough wonderful things about what she did for us, and we're so sad to see her go. Calling her a blessing is an understatement.