My door lock broke roughly 4 months ago. Without even thinking that went to the place I had bought this door over 7 years ago. I had explained what's going no with my door lock, including pictures and I was told that they no longer have this kind of lock on hand so they gonna need it to order from China. I was ok with that even tho it wasn't cheep( $$$$$$200). Got my receipt and had been told 2 weeks. After a month of waiting I decided to email them trying to find out the status of my lock. Got nothing. After that I had tried to called them and person on the other side couldn't speak any English. Next business day me and my wife went there together and told them if they r not going to fix our lock we r going to sue. (By the way this place gave us such a run around, no English or I will call back or boss is not here) . Within 2 weeks their track arrived without any replace parts but two man who were no shy about smoking cigarettes in my beautiful home. One of took the lock apart and told me that I need a new cylinder/Lock but not the door handle. Door handle!!!???? What door handle????!!!! I had ordered a lock and this is the receipt. More run around. After they had left I called the office and guess what? No one speaks English till Monday. It's been 4 months now and I am very much ready to sue this place. One last phone call and it will do it. Last time I spoke with them, they had found it "the last one" in the wear house and then fixed my door. 4 moths of lies! 4 moths of wasted time! 4 moths or aggravation and rum around. No any sort of refund since in their opinion I have paid for door handle and not just a part of it that could cost more then $30. Do yourself a favor, save some nerves and buy somewhere else!!!!
If there is a someone like me in the exactly same situation please write a review with some sort of contact info. I would b more then happy to help. read more