Spoke with Matt several times. Always returned calls and always very helpful. Spoke with another…read moregentleman and was also very knowledgeable. Helped me make a decision to buy the piano right for me. Very patient and helpful. Great company and great employees. Definitely would recommend and use again!! Thank you again, Tina

Called me a scammer since I asked approximately how much delivery would be for one of their pianos…read more Obviously bait and hook. Just come in, we will talk then after you waste your gas and time. If you are looking for a reconditioned piano from Japan, do your research online and find one of several dealers around the US (and even Indiana) you can order from instead. "Due to scams a things like that on craigslist. We don't want to discuss anything such as pricing thru email." http://i44.tinypic.com/1r98o6.png

This business sold my father-in-laws piano under consignment. never paid him a penny of the $43,000…read moreowed. Took advantage of a widowed old man who sold his deceased wife's piano. Haven't hit them with the lawsuit yet. It's coming.

I've tried over and over to contact someone at Shirks to get an estimate on my moms organ. Never a…read morereturn call from them. They are 20 miles away, but I may have to drive to their store and see if they are even in business anymore. I'm not happy with their customer service. :(

It's hard to overstate exactly how much of a terrible experience we've had with Walter Piano…read moreTransport. After wildly missing the delivery timeline (although they claim otherwise), I called them to figure out where the ball was dropped. I spoke calmly but directly, and received one of the rudest responses I've ever witnessed. The manager (who would not reveal her name) actually hung up on me in the middle of a question, and when I called back, she hung up on me again. Their quote was lower than most others, but I would strongly encourage those needing piano transport assistance to pay the higher price and go with a different company.

Ok, let me start the story They picked up my piano 6/27 in…read moreSeattle and it is supposed to be delivered to California. I got informed they said it might take up to 75days for delivery and I need to pay the invoice upon the delivery. But they called on 7/30, and asked to me pay the invoice which is due 7/30. So I thought the piano would be delivered tomorrow 7/31. But until 8/8, today, I did not hear any ETA or any plan at all, so I called the Walter piano, the lady who answered the phone is very rude and is not trying to find any help or answer, kept saying same sentences over and over again. Like we don't know when is going to be delivered. Lol So I just gave up on her and was asking other question, she just hung up on me suddenly. I am 100% sure she knew that I was talking. It was so frustrated and so awful feeling. DO NOT ever use the Walter Piano Mover!!! I would giver them 0 star if I have an option.

I ordered a guitar online from Octave and it was an excellent experience from start to finish!…read moreAfter having a less than satisfying experience with another popular online music store, I was skeptical but Octave's easy and fast communication, attention to detail and prompt shipping changed my mind. My guitar arrived in perfect condition with a basic setup and ready to play. Thanks Octave!

From the owner: Octave Music specializes in musical instruments and accessories. We also offer services for…read moreinstrument repair and music lessons. We believe that you are never to young or to old to start making music. At Octave Music we are all about helping you make you next note.

I just inherited a piano, which I know nothing about, so I reached out to several sources I found…read moreonline. Tim from Chupp's was the only one to get back to me, and he spent a good 40 minutes educating me on what I have and what my options are with it. So knowledgeable, and so nice; you can't go wrong working with these people.

From the owner: For over forty years, Chupp's Piano Service has specialized in the fine restoration of some of the…read moreworlds most coveted grand pianos. From the piano tuning needs of local clients to delivering fully rebuilt Steinway & Sons Grand Pianos to clients as far away as Japan and Dubai, we continue to serve the music community by crafting the finest pianos possible. Located in the heart of Northern Indiana, less than an hour from Fort Wayne and less than two hours from Chicago, our family business is committed to providing master craftsmanship and service. We invite you to carefully consider Chupp's Piano Service for all of your piano service and restoration needs.

Guitar Center is a wonderous musical dreamland.  They don't just have the basic music for pianos,…read moredrums, guitars and bass.  They have music for all instruments and if they don't have something you want they're more than happy to help you get it. As a piano player and huge pop culture fan, I loved all the music books they had for famous movies, shows and even had a Mario Brothers book.  My husband loves the guitar and drums so he was in heaven wandering around and the fact that you could try out the drums.  I'm so glad their is a Guitar Center closer than Chicago. Biggest downside is they allow anyone to play the drums then the drumsticks get set everywhere. I almost tripped over some because someone left some on the floor.

Should be zero. Sales person put a guitar on layaway after I told him/she no. I had to call the…read morestore the next day and talk to a different person? to take it off layaway. Talk about feeling violated!!!

Ron, the technician, was thorough and did a great job. Will definitely use them again.read more

I found Moore's on Angie's list and purchased my services through that site. We were able to find…read morea time that fit my schedule and he was great at communicating through email on how to schedule and reminders and whatnot. When he arrived, he got right to work, and was able whip our piano, that hadn't been tuned in about 15-20 years, into shape in about 3-3.5 hours. I will definitely use this company again.