We purchased two onyx countertops from Colonial Marble & Granite in February 2026 and the…read moreexperience has been disappointing. After selecting our remnant, we were rushed into choosing our templates prior to the installation the following day. When I noticed a spot marked with a green X, I was assured it was a small hole that would be filled with epoxy and we would never notice it. We moved forward based on that assurance. When the counters were installed, we found 10 to 15 visibly mismatched epoxy repairs and a noticeable scratch. The one repair I had specifically asked about was the worst of all. A technician came out the following week, acknowledged the repairs didn't match, and admitted our salesperson should have disclosed them -- but suggested most predated Colonial's purchase of the stone, meaning we were sold a heavily repaired remnant with zero disclosure. What followed has been four months of inexcusable customer service. I called 3 to 5 times per week and almost never heard back. When I finally reached Wendy in management on April 2, 2026, she was unaware of key details and said she'd follow up with the service department. It is now June 1, 2026, and I have not received a single callback since. I want to be fair: the counters themselves are beautiful, and every service technician who came to our home was professional and exceptional. This is purely a failure of customer service at the management level. We live 45 minutes away and have busy lives, but we are now left with no choice but to drive there in person just to find someone willing to speak with us. We were prepared to give Colonial more of our business. Instead, we have been ignored for months over an issue that -- at least in part -- was clearly their responsibility. The lack of basic decency in returning a customer's call is something I never expected from a professional company. I would urge anyone considering Colonial Marble & Granite to think carefully before trusting them with a significant purchase.

RUN AWAY or be VERY CAREFUL with this compnay…read more Colonial is too big to pay attention to the important details and their customer service is not responsive. Our challenges started with pieces that were not cut to spec and had to be returned. Shoddy work on the edges and finishes compounded our frustration. Pieces were installed crooked and had to be fixed by our contractors. Add in poor communication from the sales and customer service teams and it's obvious Colonial does not care about their customers. I will choose someone who does next time.

I was excited to work with Jemson for all the cabinetry for our new house, even convincing our…read morebuilder to let us use someone new to him. Designing was great with Abby. Everything went downhill after that! Our last backordered piece arrived yesterday, 8 months from when the builder paid 50% down. The customer service and management was so lacking and we had to initiate 75% of the communication, including a demand or we take action to get the $2,000 deposit returned that they accidently forgot to credit us. We ended up providing our own installers due to the timing of everything in attempt to stay on schedule. Jemson told the builder he had to pay the 2nd half closer to when we wanted delivery. Once they had 100% payment, we started to learn of all the delays. We did not feel the urgency to get things sooner-especially with the backordered things. Our last piece had the delivery date changed 3 times, each time saying it would be a month longer. We feel someone dropped the ball in ordering. Jemson did not reach out to us to see if we got these last two pieces and if everything was complete and satisfactory, closing our order. Fabuwood's semi-custom kitchen is beautiful but it should not have taken 8 months to complete! "Thank you for your patience." was the only platitude we heard from Jemson in response to our frustration and the wait. I would NOT recommend working with Jemson if you are hoping to have an experience without frustration, stress and being treated fairly and with dignity as a paying customer.

I can't thank Jemson's enough for all their dedicated work, from the beginning of the project to…read morethe finishing touches of their Tile guy Oleg it was a pleasant experience! Thank you so much!

I've used Choice on several occasions - a couple of door replacements and most recently - a very…read moresmall job of installing second floor window screens that I couldn't install on my own. They did an awesome job on the exterior door replacements a few years back (nice quality) and most recently, I was very satisfied with their help with installing my screens (very satisfied with labor price). I would highly recommend Choice.

Very pleased with my double dining room window I had put in last week. Brandon and Dominic were the…read moreinstallers and they were very nice young gentleman. Did a great job!! Very pleased with my double dining room window I had put in last week. Brandon and Dominic were the installers and they were very nice young gentleman. Did a great job!! Definitely recommend!

Luigi plumbing LLC -Reasonable rates & took the extra mile to help me save money. Experience &…read moreexpertise is worthy of all praise & acknowledgment. Truly grateful for your exceptional service. R. Linda Folks-London

From the owner: Luigi's plumbing LLC open September 2021, The small company has pa contractor license, insuredread more

I had my kitchen cabinets redone over 6 years ago. I have been very pleased with them all this…read moretime. I noticed a drawer that was peeling so I went into the shop and they were very helpful saying they could get me a new drawer. They reordered the drawer, matched it perfectly and came out and installed it. After 6 years I would say that is great customer service!

This is by far the worst experience I have had with a contractor. June 11, 2013 our long awaited…read moreand highly anticipated kitchen renovation started. The end of September it was finished. From the very beginning scheduling was a major problem. Three days were allowed for the subcontractor that took no more then 1 day each. I found it very frustrating to have 2 out of 3 days with no work being done. When I asked Dave White about this I received a not so nice e-mail back telling me I knew nothing about scheduling. I wish I could say that was the worst of our nightmare. I can't begin to list all the problems so I will just mention a few. Professionalism was very poor from the beginning. I loved it when I found hidden cigarette butts in our cabinets. Hated them taking 20 minute brakes in my bathroom. Our entire kitchen was demolished with only the wall oven, counter top, dishwasher and refrigerator saved for re-install. Apparently during the removal of the wall oven it was damaged. We were never told this. When they went to re-install they tried to "fix" it. The oven did not work. After a week of trying to get it to work we called an appliance store. They are the ones who told us someone had tried to fix it. Dave White never disclosed this information to us. The design of two separate items were flawed. The apron above the sink was about 3" to short. When I asked about getting that fixed I was told by Dave White that is the standard size. I have a custom kitchen! The second big flaw was the microwave/oven that Dave White strongly recommended. Granted it was really nice but where it was placed in our kitchen was way to high making it dangerous and impossible to use without a step stool. Not user friendly. I would think an experienced designer would know about these things. When we went to pick out a new microwave we were told the type we originally had was made to be put in lower. One other thing I do want to mention is overcharge. We did change our sink style/color. The sink we picked out was much less then the sink Dave White picked out. When we needed to adjust the cost they actually charged us $800.00 more! When asked about it they said it was an error. That was not the last time they tried to overcharge us. Beware! After all of the above Dave White did fix everything but at times I felt like it was pulling teeth. THE KITCHEN I SHOULD LOVE I HATE!

Very professional. Made suggestions for repair work and passed on information about repairs…read more Would highly reccomend.

Kort did an excellent job replacing our garbage disposal, which had leaked during the night. It was…read morea Sunday and he called me while I was still looking for a plumber on Yelp. We set up a time and he arrived with all the plumbing supplies, ready to work. He tested the new disposal, cleaned up his tools and left. Kort is extremely knowledgeable and answered all of our questions. We highly recommend Kort and his company. We will definitely call on him for future repairs!

Location: Aston, PA I have used Carlos on couple of…read moreinstances. Once to fix a window leak, that was caused by a bad deck contractor. He was very responsive, did such a clean work, he is now my go to contractor for many jobs around my house. Thank you Carlos and crew for fixing the water leak.

I had Carlos come out to do a repair to my stairs. He was quick to respond, quoted me a fair…read moreprice, and was able to start and finish the work quickly. He explained everything he was going to do, problems that could come up, alternative solutions. He laid down protective plastic and cleaned up everything before he left. He explained what he was doing while he was doing it. Repair job was great. 10/10, would recommend.

This review is long overdue for work we had done in October. We needed a contractor to turn a large…read morebedroom into 2 smaller bedrooms for our kids. We needed framing, sheetrock, electrical, trim and closets built. Joe was way more responsive than all other contractors and was very reasonable with costs. The price was exactly what he quoted us. (Another contractor was supposed to start before we found Joe and completely ghosted us around the start date.) Lou was the main guy who was here several days and he was great. We felt totally comfortable with him in our home. Our 4 year old son kept asking where Lou was after the project was completed. Lou worked around us when it came to hours that worked best for our family. Our kids love their bedrooms. And our 4 year old son finally sleeps in his own bed. We will be calling Joe when we are ready to remodel our kitchen and bathrooms.

Joe DePiano is a con man. He took a large deposit for a bathroom that remained incomplete a year…read morelater. That deposit was "under the table", out of our pockets because he convinced us our construction loan was inadequate to include it. He did zero work on our house for a full three months, after working on it sloooowwwly for 5 months--and the initial estimate said the work would be completed in 4-6 months! We had to fire him and scramble to get a second contractor to work with what was left in our FHA construction loan budget. We finally moved in one year after closing. Of course we had two mortgage payments for that whole year. It was a disaster. He lied and mislead us countless times. STAY AWAY!!!!