Terrible customer service when it comes to moving. They advertise that they move the playground to…read morea new home for you. But its over $1,000 to move it and they don't move the mulch or the barriers and try to charge you more for it. The mulch especially they said they'll move it for $700 but you have to bag it all and the barriers you have to buy all new ones. Moving is stressful enough as it is so it was very upsetting to find out they don't help you with some of the hardest parts of moving. Also my swing set is chipping and they asked if it was stained and I said no and they said it should've been stained but then they stopping staining in 2020 so I'm not sure where we stand on that but for the price it shouldn't look the way it does having it only 5 years.

Horrible customer service... The one employee acted as if I was a bourdon to him. He barley…read moreprovided one sentence answers and was not familiar with the product line. I just had my patio completed and was prepared to purchase everything to go along with it. Save your time and find a retailer who will appreciate your business.

We've been wanting a trampoline for a while, and we had an idea of what we were looking for. I'm…read morethe kind of person who likes to see what I'm buying in person, so we went over to the Hillsborough NJ store to look around. Our sales person was very well informed and incredibly helpful, and went above and beyond to make sure we found just what we were looking for. The prices were comparable to what I've seen online, but the service so was much better than some of the stories I've heard about from friends' experiences. The delivery and set up was exactly according to what we were told to expect, and it was one of the most pleasant and hassle-free purchases we've made in a while. So glad we went with this company.

After researching online, we wanted see the trampolines in person before spending that amount of…read moremoney. The sales person was not pushy. Their prices were very close to the online prices so we just ordered from Superior. We also paid to have them install the trampoline which we felt was a reasonable price. The trampoline was delivered and installed in a few weeks which was disclosed at the time of purchase. The installers knew what they were doing and completed the install in a couple of hours. We would use the company again.

If i can put No Stars I would. I bought what I thought it was a nice Eastern Jungle Gym set. 4…read moreyears later it honestly looks like a Jungle. It went from a beautiful color to a dark brown. The borders are wavy and the rubber mulch are everywhere. Now Todd says there's nothing he can do but charging me a $199 fee to try to fix the borders. And for me to Stain the set. Wow! If I new this i wouldn't have paid all those thousands of dollars. They lost a customer.

Great experience in 2014 and another in 2017. I have brought a supreme play set and a shed. TODD…read morehas always been straight forward and honest. Extremely helpful. That's one reason I went back this year for a shed. The guy's who installed the she were very professional and friendly and full of helpful advice. I DO RECOMMEND BEST IN BACK YARDS FROM DANBURY C.T.

What a great place for a young children's birthday party!…read more Every child just loved it (age group 1-7/8). They didn't want to leave Parties are 90 minutes. We opted to clean up ourselves to save some $$. Gentlemen running the parties are so nice and super helpful Tom was awesome and even helped rescue our $15 balloon from the ceiling We brought our own food and drinks Adult games available also

Order process showed free shipping at checkout for a large playground see saw. After placing the…read moreorder, I was contacted and told there was an additional $1,000 freight charge not disclosed beforehand. When I challenged this, I was told the business would not honor the original terms and the order was canceled. The issue here is transparency. Customers should not be surprised with major delivery charges after checkout.

I love Swingset. I just had a shed put in and I was amazed how easy of a process this was. Abel…read moreand Gloria were courteous and helpful in guiding us on which shed fits our needs. Their crew meticulously installed our shed quickly. They removed the old shed, set up the foundation and installed the new shed all within a month. Sturdiness, Quality and aesthetic of shed is amazing. Love it!

Do not do business with this company! Horrible customer service experience! Refused to honor $900…read morein gift cards purchased previously. There was no expiration date on the gift cards. The manager told me the company changed internally -- but this should not be a problem passed down to the customer. Making the experience even worse was the fact that she was patronizing and condescending in tone. I was prepared to spend thousands of dollars with this company. This is NOT a customer friendly company. AVOID!!

As they say, anything that can go wrong, will go wrong. That's what happened with the front gate at…read morea property I manage a week before a VIP renter was to arrive. First, the gate was stuck in the open position due to a mechanical issue, which Walpole was able to fix quickly and on the first visit. Then, one of the hinges on the gate literally snapped in half, leaving the gate, again, stuck open. This happened 24 hours before my VIP renter was scheduled to arrive. Figures, right? I emailed (it was after hours) Walpole in a panic, and they were able to send someone out to fix the issue the next morning, before the renter's arrival. I am so grateful to Walpole for not only doing great work, but also being so responsive. It's rare to have a company on the East End of LI give such great customer care; especially in the middle of the summer.

Walpole Watermill provided and installed a custom outdoor shower enclosure at our home in Montauk…read more Andrea in the office was fantastic to work with, and the shower was delivered and available to be installed several weeks ahead of when she promised. The gentlemen who installed the enclosure were neat and professional. Our experience was very positive and I'd highly recommend them. Walpole in general can be pricey due to the quality of products they use, but in my opinion you get what you pay for.

We bought our first swing set from here and our family loves it! The kids are on it everyday…read more Several of our neighbors bought their swing sets from here too and we all have a great experience. These swing sets are a great value for the price, are heavy-duty and have lots of options to choose from. Everyone was very nice, helpful, and professional. Thanks!! Christopher

We bought from here with the intent of supporting a local business. Initially I was pleased with…read moretheir customer service. We weren't sure what we wanted, the owner came out and looked at the property, helped us plan how it could be set up. We bought it. Paid 1/2 in advance. After the 4 weeks lead time, I followed up. It seemed like something was forgotten. And it would still be a couple of weeks. We waited. Day of installation finally arrived. We are required to pay remaining balance that day. Before installation is complete. They start the installation. Initially said it would be 2 days. They get it done in one day. As soon as they leave my husband notices that the last 1/3 of the twisty slide is practically vertical. The whole family tries it. We all get launched out of this slide. I call immediately to say that this isn't going to work. After several weeks of back and forth, we finally get them out here to address this slide. They show up at 5pm to do this work. With small kids, this isn't appropriate. They rush around trying to beat the day light, walk away with a slide that is less vertical, however now there's about a 3' drop of the bottom of the slide to the ground. With the explanation of "get a mat to catch them". Also unacceptable and it's communicated immediately. But now it's late and now we need to wait some more. Daily phone calls from both me and my husband. And we finally get commitment that they will fix it. And come during daylight so it's not rushed. Several hours again and it's "better" but barely satisfactory. I would've loved to tear it down and send it back and get my money back. It was exhausting and easier to walk away than deal with them any longer. Don't fall into this trap. Spend your money, time and energy elsewhere.

I give Luis Herrera and Swing set assemblers 6 stars! He's professional, punctual, and honest. I've…read moreknown him for over 48 years and can confidently vouch for his exceptional character and work ethic.

Swing set assemblers assembled a swing set for my grandkids, and I was excited to see how Luis and…read morehis team put the whole set together. Their assembly process was straightforward with perfect professional technique. It took them less than 4 hours to assemble the entire set, which was quite reasonable. The tools they use were of high quality. My grandkids absolutely love playing with their new swing set. Swing set assemblers do a fantastic job that I would highly recommend to other parents. I would give Swing set assemblers a solid 5 stars.