The staff where always helpful,careful, friendly and if their price had been the best instead of…read morejust competitive,it would've been 5 stars. PS they also get my order correct ;)

I have been going here for about a year now and the service is excellent. While I generally know…read morewhat I want and order ahead, often when I come in to pick up my order I see the staff giving excellent customer service and helping people pick out something they will like. Speaking of online orders, these guys are so fast! I can place an online order standing and the far end of the parking lot and they'll have it ready by the time I walk through the door (I have a little weekly ritual of popping by while I do my laundry at the nearby laundromat). They knew me by name within about a month of my first going there. Recently I placed an order for their Fischer-Hellman location because the Wilson location didn't have what I wanted and both stores called to check that it was correct because they know my routine so well. Great attention to detail and customer care!

The other day I went in New York rocks in Kitchener and it was a great experience. The person…read moreworking was very friendly and helpful. He was talking to his boss about something and inquired about the bong I was going to buy and he told me it was my lucky night because the bong was being reduced to $29 and I liked it so much I bought a different color in the same bong. The store is very nice. Lots of stock and very friendly employees. I will definitely be back to shop there again.

Best cigar shop in Hamilton, no question. The humidor is always perfectly maintained and stocked…read morewith an incredible selection -- from dependable everyday smokes to rare, top-shelf cigars you won't find anywhere else in the city. I picked up a Nicaraguan cigar wrapped in Ecuador that delivered that rich, authentic Nicaraguan leaf flavor all the way through -- perfectly stored and expertly recommended. What truly sets this place apart is the staff. They're real cigar people who take the time to ask about your taste profile and guide you to the right stick without ever being pushy. Whether you're a seasoned aficionado or just getting into cigars, they make you feel welcome and respected the moment you walk in. The lounge is clean, relaxed, and full of good conversation -- it feels like a community hub, not just a shop. You can tell they genuinely care about the craft and about their customers. This is the only place I trust for cigars in Hamilton, and they've set the standard for what a proper cigar shop should be.

I cannot deny that there are some interesting and quality products available and I bought my very…read morefirst Brigham pipe there! But today I was seriously overcharged ($24) for some small accessories that are available online for a couple dollars each. Perhaps the province has saddled tobacconists with an unusual amount of taxes? But I fear may have been had this day. It pains me to write this as I am a big fan of local shops as I live in the area, but I will not be giving them my business in future and I would caution folks to be more careful than I was if you choose to do business with them. The other review states the following: 'A word of caution - don't ask too many questions. Don't make small talk. Don't smile, don't be too personable. Don't let him smell weakness. Their strength is tobacco, not personality'

This business has a great selection of cigars and humidors for the size of the building. They…read morepretty much have it all covered. Cigars, Humidors, Lighters, Matches and even Lottery Tickets. I have been coming here for years. Their prices are great. I got 3 boxes of Quinteras for $586.00 Those same cigars at a high end shop would easily cost double.

I recommend Smoke Shop. I find the staff very friendly and helpful, they always help me find new…read morecigars to try and educate me when I have questions about their products. I have recently purchased a small humidor from them and am very excited to start growing a collection with them. thank you to the staff at Smoke Shop

Well stocked with great liquids that are trialled by the discerning ownership and dedicated…read morecustomers. Good variety of vaping options, with most popular and highly-reviewed products online being stocked here. Knowledgeable staff, great location. My favourite Vape shop in the GHA.

Great vape shop with what has to be the best juice selection anywhere in the Hamilton area. Very…read morecomfortable and welcoming atmosphere. Staff is super friendly. Highly recommended.

Fairly new place with a decent selection. Lots of name brand glass.read more

Best tobacco shop in Guelph, cambridge, kitchener, waterloo. Theyre not a cigar shop, but have all…read morethe cigarettes and chewing tobacco, hookahs and shisha, and lots of cool gifts. Theyve been in the mall for years and I wont go anywhere else for shisha supplies. The guys are always friendly. Thats the key to repeat business!

got to experience this shop with a friend, as my friend needed some supplies for recreational…read morepurposes of course! the guy behind the counter was a consummate professional, asking all the important questions, helping with answers, showing off product, making recommendations, the whole nine yards, to such an extent where i felt the need to make a purchase *insert laughter here* this shop has a extension reach and range for products, dare i say something for everyone here. come and see the new layout and pick up your favorite supplies here. lots of parking directly in this plaza and neighboring side streets.

Business is okay. Good variety of products. Medusa does distribute niceglass and preemoglass…read moreproducts that are poor quality however. Don't buy these products from them. The company behind niceglass and preemoglass has terrible customer service and doesn't stand behind their products when they are defective. Medusa refused to replace the faulty product too.