I was a bit nervous about Firestone after I had dropped my car off right before closing to get a…read more coolant leak figured out seeing some of their reviews. I got a quote a little higher than I wanted, so I called around and it was about 200$ more at both places I called. As a female college student who has a mechanic for a dad, I had some questions I wanted to ask to make sure I wasn't being ripped off. When I called Firestone back to ask those questions, I spoke to a woman needed to put me on hold about three times to get answers. Finally, she came back and somehow the price had gone up about 40$. I asked her how that was possible and she said "I don't know that's just how it is." I asked her another question and she then proceeded to hang up on me, as if my car was not literally parked at the shop to be worked on. I immediately called back and a man named Matt answered the phone. Matt was more professional than the woman I spoke to and answered all my questions and listened to my concerns. I think due to the woman being unprofessional and hanging up on a paying customer, they gave me a discount which was very much appreciated. When I went to pick up my car, the woman then rudely questioned my discounted price in front of me. My discounted quote was upheld. Firestone was able to get me in very quickly and get the parts needed quickly as well. While I don't appreciate being hung up on for simply asking rather routine questions, every other staff member I spoke to was very nice and helpful. Thank you Firestone for taking care of my car and my wallet! And thank you too Matt as well.

If I could, I would give negative stars as I got an oil change and waited two hours. On the way…read morehome my oil pressure light was going off and I thought because I just got an oil change I didn't think anything of it. Come to find out the completely wrong oil filter was put in my car resulting in my engine to lock up and now have to pay for a brand new engine. Customer service was awful as when I called to ask what could be the problem the day of the oil change they said "I don't know what could be causing it" and not know the issue, let alone put a completely wrong oil filter in a car and letting the customer leave knowing it was wrong, what if it was your car?

I scheduled an appointment for a tire rotation and balancing. The expectation was I'd be spending…read moremaybe $60. Nope! I spent $0 for this service which was awesome. They offer military discount and support veterans which is always a plus! I defintely recommend them for the lower end servicing. Alignments might cost something because they utilize high-end tech savy machines for that but I think it's worth going to them.

Top notch service - they not only patched my tire, they inspected all others and did that…read morecompletely for free. When I am in need for a new set, they will be the first place that I will go to.

We contacted O'Brian at Mullins to have a front fender eased back out from where a deer's hip had…read morepushed it. The work was done quickly, carefully, and reasonably, despite the lot being crowded with vehicles apparently awaiting their attention. He's a nice cat, does good work. We are delighted.

Great service and super kind folks! They were able to replace my back bumper in no time and were…read moresuper accommodating! Would recommend to everybody who has car troubles !

I had an excellent experience with this collision center from start to finish. The staff was…read moreprofessional, knowledgeable, and kept me updated throughout the entire repair process. They handled everything efficiently and made what could have been a stressful situation much easier. The quality of the repair work was outstanding -- my vehicle looks as good as new. The attention to detail and commitment to customer satisfaction really stood out. They also completed the repairs on time and worked seamlessly with my insurance company. I highly recommend this collision center to anyone in need of auto body repairs. Honest, reliable, and top-quality service!

I had a wonderful experience at Collision Plus They are kind and experienced…read more I'm grateful I went here and will recommend everyone I know.

Phenomenal car wash! The only Hokie owned in town that goes above and beyond! They are constantly…read moreoffering specials and giving great deals during the winter with all the snow and salt.