Friendly. The doctor explained each test and gave a complete assessment of he's findings.read more

I went here because it was close by. Staff were nice and very personable. Doctor is very…read moreknowledgeable. Would recommend to others!!

I'm so glad I chose this place for my eye exam. I had the worst experience at vision works. Forgot…read morethe young lady's name that helped me with my glasses she had the most beautiful dark brown eyes. (she had on a mask) I get so many compliments on them. My daughter never likes anything I wear and loves them! I felt very safe there too. They are very clean and only allowing one patient in office. I will be back!

I would never again buy glasses from this place. They charged me almost $800 for an eye exam and…read moreglasses. The prescription was wrong and the only special things I got with the glasses were progressive lenses and an anti-scratch coating. They did not look at my other glasses to see what options I had chosen for them nor did they ask me if I wanted options like transition lenses. If they had looked at my existing glasses they would have seen that I had them. I made the mistake that they had looked at my old glasses and would replicate the features or at least ask me about the features that I wanted. The manager here seems totally incompetent. Never never never will I ever use this business again and I will recommend that everyone I know choose a more reputable and knowledgeable optometry business for their eye care. This was a total waste of $800 for me.

Doctor Cooper is nice, but staff isn't great. Scheduled a medical exam and gave them my medical…read moreinsurance info. Show up for my appointment, and they seem annoyed and it takes forever to get me back there. Finally someone scolds me for "not telling them I needed a medical exam instead of a regular one." I told them I specifically told them I needed a medical exam, that's why they already have my medical insurance on file. You can request appointments online, but they never really follow up with you on it.

Worst Eye doctor office I have ever be too in my life!!! First of all they very unorganized…read more System is "always down", very slow, multiple visits to get your prescription!! Just awful!!

Little bit of a wait to see the provider, however it was after 3:00 and busy. Doctor didn't try to…read moretalk me into an unnecessary pair of glasses, readers will work. I did need computer glasses, which I expected. Kudos for Ms. Lauren, she didn't try to upsell me with added items I didn't need (anti reflective as I don't need glasses while driving), etc. That goes a long way, don't try to make me spend more, lol. I look forward to the final product. Great work by the entire team!

I was searching for a new optician so I decided to give America's Best a try. I selected the…read moreBartlett location because it is closest to my home. The majority of my experience has been disappointing. The office seems to be disorganized and unprofessional. I was fit for multifocal contact lenses. The first optometrist that examined me was very nice but did not educate me about multifocal lens and their challenges. After struggling with a trial pair of contacts, a second optometrist examined me in a follow-up appointment. The second Optometrist did a great job. He took his time to understand my issues and after two visits we settled on a pair of distance contacts. When my appointment was over, the office staff took their time checking me out. The employees were having casual, personal conversations openly with several customers in the store waiting to be serviced. I was left feeling as if the available agents were avoiding checking me out because they did not want to take a break from their conversation. Now I am trying to order my contacts and I am very disappointed in the process. When I called to order yesterday, the employee told me the system wouldn't allow her order my contacts. She then told me to call back. She was also trying to order the incorrect contact and not the set we agreed upon at my last visit. This was quite an inconvenience to me and I was irritated because why not ask a manager to assist with processing the order? It is also a hassle getting a live person on the phone when calling in. By the time I make it through to a live person, I am already frustrated and irritated from going back and forth with an automated system. I also cannot believe that there is no automated system alerting you that the office is closed if you call when they are not open. I did not realize the store was closed on Tuesdays and Wednesdays. When I called, I was placed on hold where I remained until I decided to hang up and search Google for another number. All in all, I will not support this business again. I am unsure if the issue is with this location or the chain as a whole, but I feel the company has a lot to learn about customer service and professionalism.

Dr. Meredith was very professional and helpful during my visit. She explained some things about my…read morecontacts and vision that were very helpful and unfortunately no other provider took time to explain things to me. I didn't feel rushed, but I was in and out in a reasonable amount of time. Hopefully she is there for my next visit, I was very pleased. I ordered another year supply of contacts and they arrived in a timely manner. The only thing that would be helpful is to call the patient once their items arrive. I did not receive a call, but an email.

Finally after 6 weeks of waiting, I got my lenses. But they did not call me to tell me, I called…read morethem. I guess they thought bc I have worn hard lenses before, I didn't need anything else. No fitting or mini exam- do lenses feel okay? Can you see okay? None of that. I'm glad I can see better and the lenses do work overall. But you never know...

Jackie (the manager) and her staff are very kind and helpful. They want to ensure that you love…read moreyour frames and that they're a good fit for you. They have an exclusive selection of frames that I never see anywhere else, including luxury brands. I've gotten my frames here for the past few years and the customer service has been consistent.

My family and I have been patient with this group for almost 20 years. Please select another…read moreprovider as this group is crazy expensive and customer service is extremely unprofessional. They are running claims fraudulently against your benefits. The Office Manager said verbally to me in their office (after identifying that we have a new provider); we can see you today if that's the problem. If the claim was submitted as a legitimate claim then how was she going to be able to see us during the same benefit year? Again stay away from this practice to avoid misrepresentation of legitimate services.

Mariah at the 2075 N Germantown Pkwy location has been a dream to work with. She knows who we are…read moreand what we want every time we walk in the store. She always asks how my other half is when I walk in alone. I've had at least 5 pair of glasses made here recently, as well as received an exam or two. We've had transitions, bifocals, regular sunglasses, and regular eyeglasses made here. All of them great quality and Rx. We will continue to come here, thanks to Mariah.

Couldn't have been happier with the service I received. Mariah was so nice and helpful! I will def…read moreBe back.

This place is terrible. You literally wait for over an hour to even go back for the initial tests…read more Then have to go back to front and sit another twenty minutes. I'll be taking my business elsewhere.

If I could give MEA 10 stars I would do it! This was my first time at this practice and I chose…read morethem and Dr. Kessler based off the online reviews I found. I was still a little nervous about the unknown because while 99% of the online reviews were super positive people don't generally take the time to write about their eye doctors and every rating site only had a handful of reviews. Obviously, the positive reviews were spot on. Starting with the moment you walk through the door, you are greeted by super friendly staff. The tech who ran me through the battery of pre-tests on the eye machines (glaucoma, refraction, retina scan, etc.) was not only friendly but explained exactly what she was doing every time and what I should expect (flashes of light, blasts of air). I did have to wait a little long to see Dr. Kessler and, as I suspected, the "other doctor" was unable to come in as planned. It seems like that kind of stuff happens all the time in this crazy COVID world nowadays so I wasn't put off by it at all. Stuff happens. The wait was well worth the service I received. Dr. Kessler's approach to an eye examination was unique and gave me confidence in her technical abilities and desire to make sure my eye refraction prescription was spot on. They don't sell glasses so there is absolutely no incentive for her or anyone else in the practice to adjust you unnecessarily. As a 50+ year old, I have been opting in for retinal scans. Dr. Kessler was the first doctor who showed me the scans and pointed out and explained everything on it. All others simply said something along the lines, "I looked at your scans and they look fine." Nice to know, but I like to be educated and I think an educated consumer is a much better consumer. Obviously Dr. Kessler does as well. On top of all that, she was, by far, the most personable optometrist I have ever used. She was plain speaking, dynamic, friendly, and somehow actually made the exam, dare I say...FUN! I'm not saying you should dump your current eye doctor. If you are happy with your doctor, by all means keep your doctor. However, if there is any part of the practice you currently use that you do not like or are uncomfortable with, do not hesitate to give MEA and Dr. Kessler a chance to earn your business. They've certainly earned mine as well as the rest of my family's.