Third time is a charm! My third year visiting this location to obtain prescription eyeglasses. Excellent, affordable pending on vision plan coverage, and efficient customer service. I love the hours and the frame styles! I normally go for black frames in my prior years. This year I changed to brown frames and brown colored lenses after seeing a similar style that goes well with the shape of my face. Prices range from inexpensive to expensive frames. I stay within budget that my vision insurance covers on frames, and willing to pay extra on transition lenses because I dislike carrying an extra pair of prescription sunglasses. I love the new pair of brown, translucent frames! There are two employees whom I normally go to that are very helpful and knowledgeable. I appreciate the lenses cleaner that are available in large and compact size. read more

My family has been going here for years. Katryna was awesome! She helps me to find frames that I love. She was considerate of my lens thickness and the differences between how the display felt versus the frame with the prescription lenses. She was very knowledgeable and sweet and I ended up going with frames she suggested. She also suggested that my mom and I wait till the following morning to start wearing our new glasses so that our eyes can adjust more easily since we spent all day wearing our old prescription. I'd never heard of this before but it made the transition super easy. Best service and so considerate. read more

Sharon in the eye center went above and beyond. Great experience. Defiantly recommend going there and ask for her read more

I went into walmart for an emergency to replace my glasses frame as it broke and I didnt want to be wearing my contacts... I feel really bad because I made sure that I got her name and could do my review, but I got so busy when I got home and its now been several days later :(( and I cant remember her name:((, but she did have blonde hair and wore glasses as well:)) I will definitely update this review when I go back to Walmart bc I KNOW i will, LOL... Anyways lets get to the review, as I entered the eye center she immediately greeted me with a friendly welcome and asked if she could assist me. As I explained to her I was looking for a frame to fit my lenses as my frame literally cracked right now the middle and I couldnt get an appointment to my regular optometrist. With NO HESITATION, she literally went FRAME by FRAME starting from one end to see which frame would fit my lens. I was so APPRECIATIVE of her for even taking the time to do that for me. There was another employee in there but she literally was a very uptight, she passed me several times, no smile, no HI, nothing, she even sat on the table RIGHT next to me with a snotty look on her face, which at that point I was so BLESSED to have beeb getting assistance from the worker that was helping me, bc by the way that other employee was walking around with an attitude I know there wouldve been NO WAY she would've helped me out like that... Anyways back to my girl, she was AMAZING and im so sorry I forgot your name because you DESERVE this shout out for an OUTSTANDING JOB in customer service. Your colleague could take a few lessons or two from you. Ill make sure to update with your name!! read more

My family has been coming here for years now. There have been a few different doctors and many different staff members bhit one thing that is always consistent is the wonderful service. The staff is always friendly and helpful. I've had to come in a few times to have my glasses adjusted and even fixed through the awesome warranty. The prices are affordable and they have a variety of styles to choose from. In addition to glasses they sell accessories for your glasses as well. I love that they are conveniently located in Wal-Mart with a ton of parking and have weekend hours unlike many other eye doctors. If you haven't checked them out you should. read more

Walmart Vision & Glasses - 12 month guaranter - Eyewear & Opticians Near Me - Mililani, Hawaii

Mahalo, Sharon, for fixing my relatively new Oakley prescription glasses this afternoon! I fell asleep with them on & woke up with a bent left temple & missing lens. I didn't purchase my glasses from Walmart but Sharon provided outstanding customer service with a smile nonetheless. She was able to repair the damage my carelessness caused & now my glasses are as good as new! Thanks again!! read more

My visit was a few months ago. The entire staff were welcoming and accommodating. I came in to browse for a new pair of glasses and needed same-day pick up. Luckily, they had the lenses for the frames I wanted, so same-day was available. Communication was clear, they called me to let me know my glasses were ready but due to my schedule, I was unable to pick it up between when it was ready and before they closed. When I picked it up the next day, Luri helped me fit my new glasses. She was friendly, attentive, and also offered to order contact lenses for me when I needed them. My overall experience was great! I definitely recommend Walmart Vision & Glasses in Mililani! read more

Today Mililani Walmart Vision Center manager Rick once again gifted me exceptional customer service. His grade of expertise and efficiency obviously has been gained from experience. Rick's quiet sense of humor and wit as always made the process pleasant. This level of customer care is what other providers could only hope to achieve. read more

My experience started off great. Dr Maile Miki is thoughtful and kind, and took repeatedly time to meet me to adjust my ( by her recommended) bifocal contact lenses. It was hard to get used to them, but with her help I managed alright. Until I went to photograph event. I couldn't understand why I couldn't focus looking through the viewfinder and tried all kinds tricks and adjustments but nothing worked. Knowing that I'm a photographer, I wish Dr Miki would have advised me that bifocal contact lenses DO NOT work for photographers and that a normal contact lens would have been added to my prescription. So I went to her office and asked her to please add a normal contact lens to me prescription, but she refused to, and insisted to do a new eye exam that she wanted me to pay for out of pocket. I don't think I should have been asked to pay, but it was her attitude that threw me off. It would have been great to find a solution together, but to when I told her what happened, and that it would have been great if she would have informed or advised me that bifocal contacts won't work for photographers, she literally lied to my face, insisting she advised me to take pictures with the contacts. Which she did not. I'm very understanding and I know we are all humans and no one can remember everything at all times. But I really think you have take responsibility if you have made a mistake and at least try to help. When I asked her to take the exam and part ways, she said to me, she doesn't want to help me, because now her feelings are hurt. I have never been treated so disrespectful with a Doctor telling me she won't help me because her feelings are hurt. Unbelievable. If you want to be treated professionally, go somewhere else. read more

Kudos to the wonderful staff here. Special shout-out and thanks to Rick who fixed my glasses, and Sharon who helped me hope I got her name right. Anyway the place looks great, clean lots of selections and most importantly great people and staff. One stop shop here at Mililani Walmart. read more

Very nice and efficient facility. I was checked in at the counter to fill out paperwork. Then greeted with a friendly assistant that ran a variety of tests on me. From eye pressure testing, color test, vision test, and peripheral vision testing. She then guided me to an exam room. Dr. Liane Casuga was soo fun and nice. She has great bedside manner and is very knowledgeable. As a 40 something year old like myself, the concern is my near vision diminishing. I had always thought about lasik surgery. However, after Dr. Casuga discussed the fact I will always need reader glasses, I decided to just stay with glasses and contacts. She then presented the bifocal options which included bifocal contacts! I am trying them out for a week and will go back to see Dr. Casuga for a follow up. So far, these daily bifocal contacts are working out great! read more

I needed a screw replaced on a frame I purchased from Costco. Sharon fixed my frame promptly without charge. she also cleaned the lenses so my glasses looked like new. Very pleased with their service. read more

I had my very first eye exam with Dr. Miki and it went awesome. I went in nervous but Dr Mikis professionalism is top tier. While doing the exam she was calm, kind and patient with me. I thought because it was my first ever exam it would take awhile but that wasn't the case she had me in and out but at the same time I can't stress enough how professional and thorough Dr Miki was during the exam. I didn't know what to expect since it being my first exam but now getting it done the question is would I go back for future check ups, DEFINITELY!!! I highly recommend her to everyone. Plus all the workers there are also all kind and professional...Thank you!!! read more

This review is SEPARATE from Dr. Liane Casuga who practices behind the Walmart Vision Center. (Dr. Casuga deserves 5 stars and I will leave a separate review for her.) This review is solely for the Walmart Vision Center. ... So I went in to see Dr. Casuga. I didn't know the Walmart Vision Center was separate from her, so I told someone I was there to see Dr. Casuga. She told me to sit down and she walked back to her seat (and didn't tell anyone I was there). I sat down for almost 30 minutes. I asked her if there was intake paperwork and she was irritated that I asked the question. She came back out and grabbed a clipboard and said, "They gave this to me to give to you." (They didn't give it to her, because I was sitting right there when she grabbed it.) ... Then after I finished my appointment with Dr. Casuga, I was written a script for glasses. I have never worn glasses before, bc I've always had perfect vision. This is all new to me. So I checked out from Dr. Casuga and talked to the employees in the Vision Center. I told them that I am new to this. They were extremely rude and inconsiderate. They didn't want to answer my questions. It seemed as if they were more interested in hanging out socializing instead of working. (I was the only customer in there at the time.) It took me awhile to find a pair of glasses, because I had to keep interrupting their fun conversation, and they would look right at me and ignore me until I raised my voice. (this happened several times.) One lady walked me to a gentleman (who was very nice and didn't mind working) and said, "maybe you can help her; she's new." She dumped me off. But the gentleman was super great! He was so kind and helped answer my questions and talked to me like I was a paying customer. Now that I am aware than the Vision Center and Dr. Casuga are separate entities, I will continue seeing Dr. Casuga, but will never go back to the Walmart Vision Center in Mililani. read more

Walmart optical Mililani Went in to get contacts an glasses today. Rick was so amazing an helped me get exactly what I needed in under an hour. I can't say enough how great he was. The costumer service from him was above an beyond. Thank you so much! read more

My second cataract surgery for April 7, 2020 was cancelled because of COVID-19. So I was in an awkward situation of having perfect vision out of my right eye that had cataract surgery in February, and having blurry vision in my left eye that still need surgery. Rick was kind enough to help me pop out the right-side lens in my prescription glasses for free since my left eye still needs the prescription lens and the right does not. I am so very grateful for his help! read more

I been trying to call them the past few days! Nobody answers!! I got my glasses in November 2020...frames have been turning green!!

Receptionist very friendly and welcoming. Optometrist had a god complex might want to look at her "certificate" again . Go to a real professional!! She's not comfortable with much! read more

Great value for glasses. My sons wanted sports glasses for soccer and basketball. Unfortunately we had used our insurance on their regular glasses. Without insurance we were and to get glasses with the frames/lens for $100, which isn't too bad. There is quite a bit of selection. You just need to bring in your prescription or you can see the optometrist there. read more

It took almost 2 weeks for my prescription glasses to come in & nobody called to lmk it was there!! Employees are nice when u place order ( on commission?) Then forget about you afterwards! Next time I'm ordering online from optical company!! read more

I can't say enough nice things about the staff and doctor here. Took my 10 yr old to his first eye exam and to order his first pair of glasses. Dr. Miki was so nice and made him feel so comfortable. Vernon helped us with glasses and he was just the best. Everyone took the time to explain everything, made everything so easy, and never rushed us. If I could give Vernon and Dr. Miki 100 Stars, I would do it. Thank you so much for a great customer service experience! read more

My son had a 9:30 am appointment we were told to show up early as there is a chance he could be seen sooner. He was not seen until almost 10am. Although the staff was friendly, the front desk was not knowledgeable about insurance policies. We have VSP insurance and the front sign says they accept it. Well since the center is inside of Walmart they are a third party vendor and apparently out of network although they accept it. What I thought was going to be a $10 co-pay ended up being $50. The optometrist was friendly and knowledgeable however she kept asking my son instead of me if we had any questions. I understand that but she would not even look at me. Over all I would not recommend them. read more