I came in for contacts and glasses and I told them I didn't want my prescription to change, so they…read moredid the eye evaluation and testing (which I expected). They said my vision got slightly worse and recommended I get the higher prescription - to which I refused. They sent me home with a trial pair of contacts in my original prescription and I ordered my glasses. Came in to pickup my glasses and started to wear them and had the worst headache and eye pain for a week. I took them to another eye clinic to get them tested, and sure enough, they made my glasses a much stronger prescription. This seemed really shady to me. I will not be returning nor recommending this place.

I am updating my review after going to another doctor for my recent eye exam. I have bad eyes…read moreand when I went to the Eye Clinic they could not get my prescription right where I literally could not see my computer screen without reading glasses. The doctors assistant was very rude and basically told me to live with it. The past year I have struggled to see but thought with my vision being so bad I would just have to live with it as the assistant told me. Fast forward to now. I decided to see another doctor and I am glad I did. See my other review to see who I went to. The doctor told me he could get my prescription right without reading glasses and if not he would fit me for multifocal contacts. He nailed my prescription and the doctor before was WAY off I mean like over -150. I see my computer screen perfectly no reading glasses needed, I can even read the fine print of my books that I read at night with no reading glasses. Don't put up for "good enough" when there is a possibilist of WAY better.

Very helpful staff and flawless ordering process. When I returned for the fitting of prescription…read moresunglasses, service was equally personal and caring. I recommend this business.

Debra is amazing! She was so helpful and diligent was amazing I had a problem and she attentive…read morecalled around and got it taken care of that way I can leave with my glasses!

I have seen Dr Rubio twice now. She's friendly and thorough and takes time to listen to my…read morequestions. The staff are friendly and courteous.

UPDATE: Got my new specs in record time! Love this optometrist. Great about taking insurance…read more Staff is always friendly and welcoming. Also fixed my fish line lens holder on my last pair making them good as new. Military welcome

My wife and I have been to many eye doctors in our lives and by far this is the best one we have…read moreever been to! Dr Victoria Perez and her staff are always kind, caring and tells it straight. She truly cares about her patients and remembers details. Sometimes walking in, it just feels like family. The office is clean and always decorated for the seasonal holidays. I will trust her and her staff with my families optometrist needs and no others for as long they are in business and available. I don't want to highly recommend them because then everyone will go there and we won't be able to get an appointment so just know that they are the best!

Great service, knowledgeable and helpful to finding the best glasses to meet your needs. We were in…read morefor about 2 hours today looking at glasses. The selection was great and many brands of various prices were available. In addition many options of color, sizing and preferences were able to be swapped out. I just bought my kids glasses but won't ever return to target optical as I loved our experience and the helpful staff. I highly recommend if you need glasses and like variety, friendly staff and good deals. We had great customer service with Mr. Valadez, Thank you!

I went in there today for something simple that I was not able to do myself. I needed to put a…read morescrew back in my glasses and I needed my glasses to see to do it and it just wouldn't work and have a nice young gentleman in there that fixed my glasses and cleaned them and was going to adjust them, but they didn't need thatand the service there was just awesome. Thank you very much America's best.

I had amazing service here. I came in to get a pair of pair eye ware glasses. I was able to look at…read morethe frames and try them on and I felt comfortable taking my time trying on the different frames. It was busy but wait time was not too bad. Excellent staff and excellent service.

Super friendly service. Fast service they don't do their glasses in house so there is a wait but…read moreI'm happy to wait because of the service being so good

The staff here were so helpful! They were very efficient and patient when I was looking/ deciding…read morewhat glasses I was going to buy.

The front desk staff are rude. I tried a second time to do a walk-in since they advertise accepting…read morewalk-ins, but was told that "this doctor" doesn't accept them. They made me an appointment for 2 hours later and so I came back. I was 5 mins late due to traffic and there was no one at the desk when I arrived. A couple minutes later the front desk staff walked up to check me in and informed me Ashe would "have to check if the doctor could still see you because you're late". I said I am only 6 mins late and her response was "no, 7". Then she walked back to talk to the doc and told me to have a seat. I waited for another 7 minutes and then she said "the doctor will need to reschedule with you because he's running behind". Whose fault is that?? Not mine. I refused to reschedule. The optometrist clearly doesn't care about their client's time which they wasted twice today. But they sure cared about their own time. What kind of business are they running? I would run to another optometrist office, friends, because if you come here they will likely waste your time and never see you.

These employees are amazing. The dr office next door had the best employees upfront and the doctor…read moreherself was so professional and friendly. The office manager of the optical store was extremely knowledgeable and was so patient with all the questions I had. In fact, everyone I encountered in both the doctor office and optical store were so patient with me. They never made me feel unworthy for having an invisible disability and did their best to accommodate me. I got detailed receipts too which was unheard of because I always get vague reciepts that my health insurance will demand more detail receipts in order to use the flex pay benefit. I'm bringing my entire family back here! My only regret is that I didn't start coming here earlier.

Hit and miss. Sometimes they are friendly, others they are short and borderline rude. It's not even…read moredifferent employees. Also I was told by the doctor to come back in 3 months after getting checked out for something else, when rescheduling I was told it was a 2 week minimum and I was refused service unless I payed full price for a check up.

I truly don't understand the reviews! My visit was amazing when we arrived we were greeted by the…read moregreatest customer service and doc the doctor made my daughter laugh and explain word after word my daughter was nervous for the visit turned out she is shortsighted and has astigmastisim! However the receptionist provide us with step by step payment and glasses! Best service ever!! Thanks Omni vision!!

Very disappointed with the customer service at Custom Eye Care. The front office staff member who…read moreanswered the phone had a rude and dismissive tone when I called about renewing my contact prescription. Instead of explaining what options were available or trying to help me figure out the next step, I felt like I was being brushed off. I understand there may be requirements for renewing contacts, but good customer service means clearly explaining those requirements and offering possible options. The experience was unnecessarily frustrating and made me reconsider going back.

I am no longer a patient it at this office. The dr. Is nice and so are the staff, but I felt that…read morebecause I was young my vision concerns were not taken as seriously as they needed to be. I was having issues with my peripheral vision and had told the Dr. About it. She did a quick paper test to check and even had my pupils dilated and said everything was fine but I felt like she wasn't thorough enough about my concerns. I recently went to a new doctor with the same concern had multiple tests ran and was told this issue should have been detected had my previous Dr. had been more thorough with testing. It felt good to see a different Dr. that I felt was more concerned with finding this issue out. I did not feel that comfort or care at this office and will not be going back..

Bandera Family Eye Care is located within the Walmart in Helotes, TX. I tend to avoid Walmarts*…read morelike the plague (I also avoid clichés like the plague), but this place was convenient and I desperately needed a new pair of spectacles. My experience with Dr. Nguyen was fantastic from beginning to end. I'm not sure if Dr. Nguyen is a one-woman operation, but on the day I visited, she fulfilled the roles of optometrist and receptionist. From the moment I saw her, she struck me as sweet and good natured. She had a couple of appointments scheduled before mine, but she kindly offered to call me when she was ready. I used the opportunity to peruse the media section of Walmart and ended up buying "Plants Vs. Zombies: Battle for Neighborville" on Switch and the "Silent Night, Deadly Night" collection (the obscure parts 3-5) on Blu-Ray. The examination process went much more smoothly than I had anticipated. I feel anxious in medical settings and when people put things in or on my eyes, which are very sensitive. Dr. Nguyen had such a natural, relaxed personality, though, that I actually began to experience ASMR during the examination. When I told her this, she chuckled and said, "That's good!" As expected, my eyesight had deteriorated dramatically since my last exam nearly 15 years ago. I went from 20/80 in both eyes to 20/200. Dr. Nguyen also diagnosed me with astigmatism*. She handed me the prescription and gently urged me to schedule eye exams more frequently. I smiled and replied, "Yes, but only if you do it!" If you need an eye exam and live near Helotes, then I would highly recommend making an appointment at the Bandera Eye Clinic. Before writing this review, I took a moment to peruse the one- and two-star reviews. Oh, dear.... My New Year's Resolution is to be nicer and less judgmental, so I'll spare these fine folks my poison pen, but I would implore you to trust my judgment. I'm awesome, you see, and so is Dr. Nguyen! *You never know when someone might be making a "People of Walmart" video, so I came prepared. I wore a beanie propeller and cut holes in the back of my Super Mario pajama bottoms to expose my butt cheeks. Please tell me know if you see me on YouTube. **I have astigmatism, not astigmatacism, a related condition whereby the patient's sight becomes blurry as a result of blood seeping from the eyes.

I don't write reviews often but this establishment deserves more than five stars! So kind and…read moreprofessional. She ran the whole show very smoothly. Great conversation. Clean office, very personable. Took her time on getting my prescription right. 10/10 recommend.