Dr. K gets one more star because she solved a problem I've been having for years. (I've just…read morenoticed it's gone within the last few months.) My eyes used to go blurry for a half hour or so after taking off my glasses, but I never told anyone because I dismissed it due to having "weird eyes". The optician where I got my glasses made pointed out that Dr. K left out the prism in my prescription, but I didn't really understand her explanation (as to what prism was), so I put it out of my mind... ...until recently when I realized prism must be what makes my eyes blurry, because after I had Dr. K's prescription filled, the blurry suddenly stopped. Thank you for changing my life!

In a nutshell, the doctor is fantastic, but the two female employees in the front require serious…read morework on improving their skills at customer service. My mother, frail and elderly, was in need of some new glasses. Doctor Kowalski took great and extraordinary care in her examination of my mother's eyes. My mother moved slowly, having to get in to and out of a wheel chair, dealing with a catheter bag, and portable oxygen tank. The doctor was very caring, attentive, and patient, in addition to being proficient at her job. Arlo, the man who helped us choose frames was equally agreeable. Arlo said that the frames would be ready in 7 to 10 days. Eight days past, so mother called to get an update on the glasses. She was told that the glasses would be ready next week on Wednesday. One more week went by, so I called on Tuesday. The girl who answered the phone, Carrie said that they were not ready yet. She offered no helpful information throughout the conversation, and I had to drag information out of her. She finally told me that the glasses were on back order. So, we now were told, 15 days after the order was placed, that the glasses were on back order. I called Eye Care Associates in Charlotte and confirmed that they could make some glasses with the script from another doctor. My mother called Lansing Ophthalmology to cancel the order for the back-ordered frames, and ask for a refund. Only Elena the optician can does refunds. She's not there. A few minutes later, Mom gets a call from Elena. The glasses were not back-ordered, but had been sitting in the office for two days. She claims that she had trouble reaching my mother on the phone. The next day Wednesday 10 July 2013, I go to collect the eye glasses with my sister. Elena provides the glasses, and asks if my mother will be in to get fitted. I said that she would not because it's difficult for her to get out. I asked if she would show me how to adjust the glasses. She scoffed at the notion of a novice doing it, but did adjust the one new frame to match her old frame. That one thing was probably the only redeeming value of the whole interaction with us, Elena, and Carrie. She then said that we were "all set", and offered no apology for our troubles up to now. I proceeded to tell her the story of our experience there, but was repeatedly interrupted by her with defensive and argumentative comments. Elena was not apparently interested in truly listening to me. Yes, I'm sure that she could hear my voice, but empathy is an unknown word to her. I finished the scenario, and said that I'd like to give her the opportunity to make things right. Evidently, Elena and Carrie went to the same school of customer service, because she gave a sigh, then forcefully said with a snip in her tone, "Well, you obviously have something in mind! What is it?!". I was appalled that an employee who is working in a customer-service position of a business would be speaking to a client in such a manner. I told her that I thought that we should get a discount for our angst caused by the poor service. Carrie had said that Elena was the one to give refunds. Now Elena says that Vickie the regional manager is the only one to give refunds. Elena insisted on giving me excuses, and defensive arguments. I wanted an apology. She then said, upon my urging, "I'm sorry that you thought that the glasses would be done sooner.". Now she offers a half-baked apology, and does not even apologize for anyone's actions (or lack thereof) at her store. She states this twisted apology by placing blame for the situation on us, the customer. I then reminded her of the phone call between her and my mother earlier that morning. My very calm and kind mother, who is in hospice--I informed her, said goodbye at the end of the conversation, and Elena sighed and slammed the phone down to its holder. This icing on the cake of the saga, only added to the mounting stress placed on my ailing mother these two girls at Lansing Ophthalmology. Elena showed no remorse for her actions, when I confronted her about this, and predictably offered a defense instead of simply apologizing. I kept wishing that she would stop arguing with me, her client, and just act like a human being, and say a heart-felt, "I'm sorry.". The negativity of this purchase could have been avoided with better communication, responsive helpful attitudes, and all of the other makings of good customer service. On my way out, I told Elena that they are losing a customer of 30 years because of the attitude of her and Carrie. My mother, her many friends, and family would know to never shop there again, to which Elena replied, with a roll of the eyes, and uncaring countenance, "Okay".

Dr. Wildern greeted me ahead of my scheduled appointment. He took the time to listen to me and…read morequickly diagnosed the problem. My issue and the treatment needed was concisely explained using easy to understand language and visuals. He did all this while making me feel comfortable and relaxed. Thank you Dr. Wildern and Eye Care Associates!

I still go to this practice, but have changed doctors since my last review. (Probably a year or so…read morelater--I honestly can't remember anymore.) The only problem I've found is that I've repeated several times over the years that I have ommetaphobia (an eye phobia) and that it hasn't been put it my file; the result of which is that when they try to touch the pressure gun or a test strip to my eye, there can be a Bit of an Issue. (My fault for not following up, I guess!) I'll be calling in before the weekend to report my outcome with drops I was prescribed and I will make sure that it gets in my file before my annual exam next month!

I've been a loyal patient of RxOptical for over 35 years, but since the company was bought out by…read moreMy Eye Doctor, the service has gone completely downhill. The staff is rude, condescending, and seemed annoyed with my family during our most recent visit. It was such a bad experience that I had to pull my daughter out of her eye exam in the middle of the appointment. I can't believe how unprofessional and disrespectful the staff has become. After this awful experience, I will never return. If you value good customer service and professionalism, I suggest finding another eye care provider.

For the last 15 years or longer I had been going to another eye doctor. When the glasses would come…read morein, they were always blurry. They told me to keep wearing them and it would get better. Never happened. Spent good money to get glasses that were no good. One doctor kinda threw a fit and said I cheated on the exam. That time I got both reading and distance glasses that were no good. Tried another eye doctor and still got glasses that were blurry when I got them. Then I tried RXoptical in Charlotte. For the first time in all these years, I actually got glasses that were clear and in focus. They took the time to make sure the glasses were correct for me. I can't thank them enough.

My glasses were busted over the thanksgiving holiday. I was in a jam and needed new ones asap. My…read moreinsurance is out of network so I had to pay cash and await reimbursement for my purchase. The staff helped me navigate the issue and billed the insurance company for me. I was able to walk out with new glasses/lens in under an hour and it was affordable. Only 265 and I could see again. Highly recommend.

Your price for my frames and lenses was over $1400 dollars. Bought at googleau for 63.00. I am so…read moreglad I checked around.

I did not get any glasses here, but last week I was in an accident in front of their store and…read moretheir staff came running out to help me! The receptionist and a woman and a man who saw what happened, stepped right up and pushed my car from the middle of Columbia Ave. into their parking lot. Then they insisted that I should go into their shop to wait for the police and gave me a bottle of water and were just very, very kind and caring! This is what I love about Michigan - people are sincerely kind and helpful. I will go to Ray's when I need new glasses!! Thank you, Ray's Optical!

I found the staff warm, welcoming and fun. I'm in Florida and don't always see that with small…read morebusinesses. I got great service, luv my glasses and they were very professional. They carry some very distinct styles that you would find in large style conscious cities. The owner and his wife showed me proper way to put in my contacts! No one ever showed it to me like that! And I've been wearing them for over fifteen years! Will be back when I'm in town again! Thank you Ray's Optical for having such wonderful service!

Great people, staff always willing to help. Docs treat you nice and explain any thing you ask…read more I am hard on glasses and never a complaint when I bring my readers for a fix!

I got my glasses there today and am quite pleased with them. The customer service on the other…read morehand... I was coming back from Battle Creek VA after a visit with the optometrist there and decided to stop at the Hiemstra store in Kalamazoo on my way home. I ordered a pair of glasses with no issues, but I requested that their store send my glasses to the Paw Paw Hiemstra location as it is closer to where I live. I was assured they would do that. About a week later, I received a call from the Kalamazoo location letting me know they were in at their store. Again, I requested that they be sent to the Paw Paw location. A few days later the Paw Paw location let me know the glasses were in. The next morning I arrived at the Paw Paw location and checked in to get them and then was asked to take a seat...and there I sat forever. I watched as the store staff seemed to be channeling the DMV. They farted around, talked, drank coffee, and seemed to do everything but help customers waiting. There was one person on staff helping a customer, while the other two optical staff seemed to have more important things to do. They finally got around to me, and I got out of there, breathing a sigh of relief as one might after a visit to the DMV. Do better Hiemstra!