Always a positive experience at Complete Eye Care. From the Reception Staff, the Optical Staff, to…read moreDr. Marcussen everyone is great to work with. Not only is everyone friendly, they have a good sense of humour, which I appreciate. They also have a great selection of frames to choose from (I'm personally into prescription sunglasses and enjoy picking out a new pair of Ray Bans each year). If you want a good experience from a quality, local, establishment, this is your place!

This office is a fucking scam. If you or your kids are looking for a new eye doctor, look…read moreelsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house.

I have found my new eye doctor and I couldn't be happier…read more They are clear, efficient and don't try to over sell you on anything. I also love that you can communicate with them via text and they also make it easy to schedule appointments online. I appreciated their thoroughness in the appointment, but also never made you feel rushed. Overall, it was just a great experience and I loved that they didn't try to push me into a specific contact or make me feel like I also needed to purchase glasses (I can't stand when your prescription doesn't change and they try to say you need new backup items). *this was a routine/annual contact lens visit.

I have ongoing issues with narrow puncta of the eye which causes improper drainage. When my…read moreallergies are acting up, this causes excess tearing, redness and swelling of left eye. This issue flairs up about once per year. The only fix is extensive eye surgery which may or may not work long term. Dr. Szulborski refused to call in prescription for steroid eye drops without coming into clinic even though it had been almost a year since I needed to use eye drops for this issue and despite having yearly eye appointment with her scheduled for next month. No past eye provider has refused this request given that ongoing issue is well noted in my medical history. I do not recommend this clinic for this reason and will be looking for a new eye doctor.

Have to say that Dr. Barbara Marcussen is friendly and professional, I enjoyed both her manner and…read moreher ability to help me with my vision problem. She was polite and able to diagnose exactly what was wrong with my vision. I never had eye glasses that I really saw perfectly with but this time around I'm glad to say that my eye glasses are excellent. Thank you so much! Kindly, Kelly.

Very displeased. I called to inquire about my eyeglasses and was promptly informed that they were…read morenot in (without even checking/confirming)- "we will send a text when they are in". Text received 30 min later. Called while on my way to pick up eyeglasses and confirmed 5pm closure. Arrived ad 4:55pm- two other customers had been waiting as well... CLOSED. Knocked on door. Called. NO RESPONSE. The could've left a sign explaining why they were not open during business hours. They could have informed me when I called that they would be closing early. Now I'm inconvenienced by having to wait another week (business travel). POOR SERVICE DELIVERY. This will be my last transaction with this store... two poor interactions in one day. I work too hard and pay too much to experience what I did today. It has been said, "It takes years to gain customers and seconds to lose them." So true.

Love Dr. Rachel and her staff. They take excellent care of my vision and their customer service is…read morealways top notch. Last time I got new glasses they noticed what could have been a weak spot in the frame. The frame broke so I went back. Since the lady who fitted me thought there was a chance the frames MIGHT break, she preemptively ordered a second pair of frames and put them back for me. She popped the lenses in the new frames and sent me on my way. What would have been a 2-3 week ordeal somewhere else took 15 minutes at Belmont eye and no charge!

I'm writing this from the perspective of a Medical Professional; I'm a Board Certified Physician…read morewith over 15 Years of Clinical Experience; the majority of my career has been spent working within the confines of Inner City / Community Emergency Departments in the City of New York; - I've worked and interacted with countless Physicians/Surgeons. The Belmont "Outpost" of Charlotte Eye, Ear, Nose & Throat associates is truly a hidden gem. The Office Manager is a true gentleman who deeply cares and takes pride in his work and will go the extra distance to accommodate patients. He's truly a great individual. Front end office staff is caring, compassionate and efficient. Audiologist and Nursing staff are incredibly caring, kind and take the time to listen to patients in a nonjudgmental way. Nonetheless, the "Rock Star" of this operation is Otolaryngologist - Christopher L. Tebbit, MD. Dr. Tebbit is truly exceptional and has a bedside manner of the highest level. Dr. Tebbit is energetic, positive and takes pride in his craft. I can't say enough positive things about this medical professional. I would trust him to care for my very own patients for my family. Dr. Tebbit is backed up by a team of ENT Nurses and Support Staff that share his mantra of providing high quality and compassionate ENT care. After all, G-d only gave you two ears. He is truly a Mensch. Thank you Dr. Tebbit for taking care of this broken Physician once again. G-d bless you and may he continue to keep you strong and healthy. With Gratitude, Your Patient & Colleague - Dr. Orange ;-)

After being billed over a thousand dollars for an appointment I saw that they charged me for a…read moresurgery that was not done. I brought it to their attention just to be told I was wrong. The customer service is a joke and they do not have the patients back. All they want is money with their questionable billing practices. I have spoken with several people in the office and the billing office is by far the worst. They are piers just trying to take advantage of you. This is asinine! I wouldn't give any stars if possible.

So I am autistic and often get very overwhelmed during eye exams, so I was very nervous. I was…read moreactually very comfortable and they were patient with me. I was terrified of the eye pressure machine, and they were extremely patient and comforting. Extremely professional and fast too, had both sets of my glasses done within 30 minutes.

Our experience was awesome Lisa & Bre were the best. They were so helpful. Fast service as well. I…read morecan say I will be back whenever I need Glasses. Thanks so much to Gastonia, Stanton Eye Team.

Had an appointment today for 8:30. I arrived 15 mins early and completed all their paperwork. I…read morewas the only customer in the waiting room. Shortly after 8:30 another individual arrived (also for 8:30 appointment) and was seen immediately. At 8:40 I confirmed my appointment was indeed for 8:30, and they confirmed and checked to see what the status was, I was told they were finishing up with a previous patient and would see me shortly. A few minutes later, a gentleman arrives for his 9:00 appointment, and is immediately seen. I informed the desk that I couldn't wait any longer a was leaving, the said "no problem"... didn't offer an apology and could not care in the least... Stay away from this location.

I love my eye doctor. My daughter and I have been using them…read morefor years now, and have always had a great experience. I was involved in a very bad accident on May 8th and my eye glasses were never recovered in the wreckage. My daughter took me to my eye doctor and we explained to them what had happened and if they could replace them with the insurance I had purchased knowing that if you use the insurance to replace them that they need the broken ones. The manager ( can't remember her name ) had told me to have a seat and she would be with me as soon as she finished with her customer. When she called me over to her workstation she explained that the Oakley frames I had purchased had been discontinued. She then told me that I could pick any Oakley frames I wanted and she would replace my glasses. In about a week I was notified that my glasses were in, and a perfect fit. That is EXCELLENT CUSTOMER SERVICE, and I would definitely recommend MY EYE DOCTOR in Gastonia to anyone.

Ms Pam is the best person working there. She takes her time to make sure you're happy with all of…read moreyour choices and explains all the options in easy to understand ways. She is very kind and friendly. I highly recommend coming here!!!

The exam was fine. Wait time for ordering glasses was long. Then the issue of can't order 2 pair…read moreunder insurance even though we have coverage for more.????? They were to call when the glasses came in. Both my husband and I were seen. We said we'd pick up both pair at the same time. My husband's came on early and it was non stop texting that they were in. I called and had a difficult time. No one answered and Google had 3 numbers listed. 2 were incorrect. Anyway, got someone to finally answer and told them again we'd pick up all of our glasses together. She said one pair of mine were not in. I waited 5 more days and called again. I was told they still were not in. Waited 5 more days and spoke to a gentleman who finally answered the phone after 11 rings. He checked and said they were in. I asked why wasn't I called. He didn't know and said he'd let IT know that texts were not being sent. All in all not too thrilled. Last year it was an even worse experience. ​