Rapid City, SD 1200 N Lacrosse Street - Tire & Lube Center. I cannot praise highly enough the service staff in this department - specifically Thomas, Aleta and DeWayne - for the level of professionalism, trouble shooting skill, knowledge and courtesy they demonstrated when I was in a bad way on Sunday afternoon April 15, 2016 with a serious problem with my 2010 VW Touareg. I was nearly 60 miles away when there was a sudden vibrating sound coming from under the vehicle as I drove at 60 mph. At first I thought it was a rough road surface making the noise but it persisted after the roadbed changed. I slowed and turned a corner and it subsided until I sped up again at which time it became extremely loud. Thinking I had a blowout I pulled to the side and inspected all four: no blowout. Surprised I assumed it was a burst belt or cord which was causing the noise, but there was no shimmy or steering shake. I decided at once to head to RC for fear something very serious was happening. As I could only drive 30 mph with relative quiet, it took 90 minutes to drive back to RC. Figuring it was a bad tire I headed to the Walmart Tire Center on Lacrosse arriving just before 6. They were busy but Aleta took time to inquire further about the issue, Thomas was nearby and overheard our conversation. After finishing with a customer he began assisting Aleta in getting details and sorting out symptoms to determine if it was the tires or a strut tower, broken bolt or what. As Aleta did a visual inspection, Thomas queued me into their service line and dug into further evaluation. I played a recording of the sound coming through the floorboards. At that point he asked one sharp service tech, DeWayne, to get the rig up on his hoist to examine it all closely. They quickly eliminated the tires, then the suspension, and started looking at their next suspected possibility. That's when he found it - a broken driveshaft bearing mount causing the shaft to pound the floorboards. Thomas said you've got to see this and took me to an observation point where DeWayne could point to where it was coming from, hidden by a steel plate. As he moved it up and down I could see the motion and hear it banging. This may not sound like a big deal to a lot of folks, but to me, a small business owner, it was incredibly impressive: they had the maturity, knowledge, skills, concern and can-do attitude not often found these days with so many places who turn to young cheap labor. Not here! These employees are older adults with real on the job know-how to get the job done. They deserve, at least, a company commendation and Walmart-wide recognition as an example of how it should be. Aleta, Thomas and DeWayne are among your store's greatest assets: take care of them and don't lose them. I sincerely appreciate your assistance and thank each of you for helping point me in the right direction to get the VW service work I needed. Quite simply: YOU THREE ARE THE BEST. THANK YOU! Please share this with the staff. read more