I loved this Walmart especially the Valentines section. It was perfectly organized. Only downfall this location doesn't have apple pay yet, which I find outdated but to each its own. Other than that they have amazing prices on clothes and snacks and toys. Well stocked! read more

Try finding a rep to help you. Half the personal care items are locked up and the employees are too busy on their phones or having their social hour amongst themselves read more

Guys and girls. It's Black Friday weekend on Sunday night.... I came in at 1015 to get oil and coffee creamer knowing it wasn't in stock. There is a gentleman named MERLE that is stocking the dairy area as we speak who has changed my awful night to a happy night. He went out of his way when he saw me looking for a bottle of creamer that and asked "which one are you looking for" dragging in a huge pallet. This gentleman went in the back to make my day and check if they had it in stock. Although they didn't I was so pleased and thankful for his dedication I honestly will say he made my night better. I will now be speaking very highly of this location and referring people over and making sure to address the poor reviews I am seeing here. Thank you Merle. Merry Christmas. read more

Walmart Supercenter - The pallet Merle was dragging in and went out of his way to check stock for me. - Department Stores Near Me - Neptune, New Jersey

Ordered Black Friday deals. They cancelled my order after five days. They offer zero reason, they offer no reward or coupon to offer to replace the order. They keep the charge pending on my credit card for 5 days, even after the order they cancelled. This was the second order in as many days that Walmart failed to deliver on on-line orders. The one item that was not on Sale. Of Course they were able to find and Deliver that one. So you'd think that product would be to my home in 3 days. NOPE its coming and going to be delivered "eight days" after my order?? In The U.S. You can deliver anything in less then 4 days. Horrible experience. They should call it advertising "Consumer FRUAD Friday". instead. Never again. read more

I like this Walmart location quite a bit, the employees are extremely friendly. The store has a good selection and the store is kept very neat. Walmart is always good for a last minute grocery item or Lawn care need. read more

This Walmart is out of the way for me, but I was in the area and decided to stop in. My primary reason to visit Walmart is the toy section as I am an action figure collector. I am very used to going to the toy section in my local Walmart in Linden, NJ and finding *nothing*. They do restock now and then, but unless you are there when the items come in you're generally out of luck. Not so (apparently) at *this* Walmart. I went in looking for very specific toys and BOOM, as soon as I got to the toy aisle they had exactly what I was looking for. Now, given the sheer amount of stock I'm guessing they just put the items out on this day, but it was great to see stuff *on shelf* instead of just tons of empty space. The rest of the store is like all modern day Walmarts magnified (it *is* a Supercenter after all). The aisles are wider, there is more shelf space for everything and the lights are somehow brighter. Check out was quick and I had barely any wait. I had a good experience here and if I'm in the area again I would definitely stop by. read more

This store has the WORST customer. They must import hillbillies from Arkansas. Can't understand them and you get no help with something like a warranty issue. Low prices but an even lower level of service. No one answers the phone but if they did I'm sure they could not help you. Just plain SUCKS111111 read more

I hate stepping foot in this walmart. First, no body knows how to drive in the parking lot let alone park correctly. People take up handicapped spots so I can't even use mine. The store is pretty thrown together read more

I wanted for over two hours for my grocery pickup after I received the Notification that my cart was ready. I arrived, and I waited for over two hours. I called over and over again and nobody answered. It is ridiculous at this level of failure and disappointment and laziness and ignorance is acceptable to anybody. There has to be some sort of consequence for the staff to be this lazy and unwilling to help or do their jobs. The staff does not want to help, they were earbuds, I've been ignored when asking questions, nobody answers the phone when I call, it either rings and rings forever or someone will pick up and hang up. Another time I asked an employee where the lightbulbs were and he replied, "lat blab? No" and he walked away. Ignorant and lazy. read more

Had to run in quickly for something and it was impossible to navigate through the store. Pallets and pallets throughout the aisles it's very unsafe. If there were an Emergency people would be trapped. Then you have to check yourself out and then stop and wait online to leave to have your receipt checked. read more

Walmart Supercenter - a stop sign in the rain - Department Stores Near Me - Neptune, New Jersey

It's been a while since I've been to Walmart in NJ. I try to avoid it if I can. In FLA I can deal with them. I know they are the largest retailer in the US. I'm in here because I had to look for a coin counter and they had one.They do charge 10.9%. I used them anyway, cuz I avoid wrapping coins at all costs. The store is generally crowded and always brightly lit with a weird mix of people. You've seen them on the Internet many times. Haha. It is a funny sight. I didn't buy any food today so I can't really rate that on this review. I'm sure they have deals but look in the flyers first. read more

Walmart Supercenter - They all look the same, no? - Department Stores Near Me - Neptune, New Jersey

See all

Customer service is horrible. I could only get answers if i paid.i called the store in Neptune no one answered the phone. I tried the website. That sucked to read more

Approximately on par with other with other Jersey WalMarts. We got some baby stuff, fruit and drinks. All of those things are solid. read more

Walmart Supercenter - a man pushing a shopping cart - Department Stores Near Me - Neptune, New Jersey

0 stars! I don't know what has happened here but somebody needs to be replaced. The shelves are empty. What has happened? I'll have to go to Shoprite now. Walmart is around the corner from me. Are there any managers there. People who worked there and they seemed really good are gone. I even heard an announcement over the PA looking for people to work. To the lady who complained about the vision center you are absolutely right. The two ladies are rude. This needs to be dealt with. read more

Seriously. It took 25 minutes to get help to open a case for a iwatch charger then you all don't have Apple Pay. Stupid.

You pay less, but sacrifice customer service at the same time. I ordered photo prints, paid online and was charged $0.02 when I picked them up at the store. The photo manager apologized and I asked to see the GM. The GM said there should be no two cent fee, but couldn't find two cents to pay me back without me waiting longer. Sorry but I will go elsewhere and pay the extra for customer service read more

Walmart Supercenter - Pre-pay for photos and get charged two cents in store... complain and they admit it's a mistake but wait for you money back. Bulls**t - Department Stores Near Me - Neptune, New Jersey

How about zero stars for Neptune Walmart. I have had so many issues with my grocery order.... two hour wait time, even though I had the text/email advising it was ready - "order not found" was one excuse, the other was we can't find your order. No one answers the phone at the store to complain and when I called customer service the answer was.... get out of your car and bang on the door to let them know you are there... Really???? The management is horrible, I have requested a call back several times and nothing..... This Walmart has gone down hill and the customer service at the front are the most unprofessional rude people I have even dealt with... I understand the times that we are living in but come on.... be polite, caring and maybe just maybe pretend to care about your paying customers. I doubt this review will be read by management or corporate but I just hope it will save someone the trip to Neptune Walmart because you are wasting your time there. read more

Beware of the Tom's River Walmart Optical Center. They don't take any insurances, charge 120.00 just for an eye exam, they don't even say what their glasses would cost let alone the frames. And yet they advertise on the internet they take most insurances, well I am on medicare, medicaid and they said no they are not accepting any insurances. This sounds like a fraud to me and should they should be investigated. read more

Walmart optical department I brought in my own frames to have lenses put in. The woman I usually deal with wasn't there. A different woman called me the next day, very rude, and said she'd been wrestling with these and can't get the lenses in so come pick them up. These frames were very expensive and are actual optical frames. I went to pick them up and she was defensive and extremely affronted. I waited about an hour for the other woman to come back. She said she would try to get the lenses in. Someone called me the next day and said they were ready. When I went to pick them up the arms of my expensive frames were literally sticking out in 2 different directions so I couldn't put them on. I asked what the heck they did to them and said to adjust the bent arms. They advised an adjustment would be 29.95 plus tax. I contacted corporate but of course they didn't reply or care. If someone damages your property you have to pay them to fix it? read more

Great prices for some items BUT good luck in finding them in the store. No longer shop here as the item location is not always shown in their web site as it is with Target. Make note the Hanes underwear sold at Walmart is the poorest quality and not the same premium Hanes quality as sold in Boscov, Macys, and Kohls. read more

I initially accepted an invitation to try out their delivery service for 15 days. It was great. you pick a window an hour during the day and the order appeared on my front step within 15 minutes of the hour. fast forward to the next day and they charge you for the entire year in advance which is approximately $95 and since then they can't find my house! they're understaffed overworked too many orders pick an excuse. If it happened once or twice or five times I can understand but in my last 12 orders only two of them have even been close to on time three were actually canceled because they never got to my order before store closing and the rest were three to five hours late. Not acceptable when I'm paying for the service! I'm demanding a refund . read more

So i was in a rush & hungry, i purchased a hot & ready chicken sandwich from WALMART in NEPTUNE, NJ! I opened up the sandwich low & behold MOLD on the top of my bun...seriously if i would have bit into it without looking, i would have been pissed! So disgusting! Do better Walmart, & no i did not get a refund. read more

Walmart Supercenter - Moldy Chicken sandwich - Department Stores Near Me - Neptune, New Jersey

Chris from electronics is super informative and smart. He will definitely be going places. He helped me decide on what portable charger would be best for my 24 hour online persona. Now I can Yelp nonstop. Woo. read more

If you have to choose between this Walmart location or another one an hour away as your only two options, choose the one an hour away. Parking lot is always chaotic and the customer service, or lack thereof, is the worst customer service you will receive anywhere - no exaggeration, even pre-pandemic. read more

Everything I need with only 1 stop- also at the best price. Need I say more? I will: when my elderly aunt was the victim of the "grandparent scam" & was instructed to drive to Walmart to send money to South America, the young woman in customer service appealed to her "are you SURE you want to send your money to South America?" It made her pause, stop, return home & call her grandson, who of course, was fine in NJ, not stuck in South America. Thanks again, Walmart! read more

Walmart Optical Department is rude as hell this is my last time dealing with them. The gentleman is very kind but two ladies need some training on how to treat their customers. They made me feel very unwanted I'm going to take my business elsewhere. read more

If I could give zero stars I would. They never have any stock, the shelves are always empty. Every time I leave they check my receipt in depth, treating me like a criminal... annoying and dirty. read more

What can I say....I love a Wal-Mart! Even though they don't carry Hello Kitty items, I still love them for their prices! read more

I bought beautiful Nautica eye glasses at Walmart Vision and they give me a plastic Walmart case at pick up. The case broke before we got home nearly shattering the glasses. So, if you buy glasses at this store bring your own case to keep glasses safe or be prepared to buy one. This blue case is plastic and very flimsy. I wish someone told me! read more

Walmart Supercenter - Department Stores Near Me - Neptune, New Jersey

Typical Walmart Supercenter setup. The store was clean. Some shelves weren't stocked too much. I didn't have to interact with any employees since I easily found what I needed and used self checkout. Parking was easy. read more

If you're trying to get ahold of ANYONE via phone, don't bother. No one answers any of the departments. It's unbelievable. I let it ring for the electronics department and also picked the option to speak to an associate and it rang for 10 minutes before I hung up. Horrible horrible customer service support!!!! read more

This is the worst store. I have more thing in my home then they do in the food section. Poor management employees not that friendly. Long lines at check out because the only have one line open. If they are putting things out it takes forever. Employees and management are no were to be found. Sad that nobody cares. The place looks like there was a run in the food section the shelf's are empty. Very poorly run. May be cheap but if there is nothing to buy why go. read more

The employees running Pick-Up are unbelievably lazy, incompetent and slow. I was planning to pass through the area on my way to the shore and needed a few essentials, so I placed a pick-up order--supposedly fast, easy and curbside. Instead, I was sent on a wild goose chase along with another customer. The folks at curbside (when they actually picked up my phone call) told me I had to go inside the front of the store to get my order. Then, the folks at the front told me to go back to curbside. Long story short--I canceled my pick-up order and shopped in store. Stay away from this location if you're seeking pick-up services. read more

Don't even bother calling them if you have a question or want to k ow if they currently have a product in stock. They either don't pick up or will put you on hold to "go check" and never come back. read more

Carried a 40 pound bag of dog food up to self check out and noticed a hole in it so I asked the guy to call some to bring me a new bag up and he said actually can you put that bag over by my cash register and go get yourself a new bag. He had no intreste in helping. And when I came back and asked for a manager he said no need to speak to a manager they wont care anyway. read more

I hate Walmart in general and this store is no exception. I only shop here on occasion and that is because for certain items they have great prices. Surprisingly, i have gotten really great steaks here and they carry frozen shrimp sourced from the USA for reasonable prices. Product availability is hit or miss at best though, and customer service is awful. I had an employee at this store once tell me he doesn't shop there and doesn't understand why anyone would want to. Most of their non-grocery items (especially their house brand) are cheap crap made in China. I feel like if I went here on black Friday there would still only be 3 registers open. Waiting on line to check out here is a major kick in the nuts. Do not ever go here if you're in a hurry and purchasing more items than allowed at the express self service registers. Also, nothing to do with this store but whenever I order stuff for delivery, the way my boxes are packed is always careless and nonsensical. Amazon does a much better job. read more

Placed my order at 7:30 AM. Received an email at 8:15 stating they were preparing my order. I was also told my order would be delivered between one and 2 PM. It is now 4:14 PM and I have received nothing! When I called the store they transferred me four times, then put me on hold for 55 minutes. While I was waiting on hold I contacted the text representative and had to speak to three different reps and I still didn't have an answer. After being on hold for 55 minutes someone finally answered the phone and told me they're waiting for door dash to come pick up my groceries and I might have them within an hour! This was the first time I most definitely will be the last time I ever order a damn thing from Walmart!!!! read more

This has to be the worst Walmart ever. Its a mess!!! The shelves are a mess with empty boxes, the produce looks disgusting. I dont knoe who managrs this store but they need to be replaced. I will never step foot in this store again!!! read more

Like any other Walmart. Cheap prices and good service here. It's big inside and items easy to locate

Wow this place sucks. Needed headphones that are all locked up so I waited around with five other customers to be helped. After 15 minutes left to buy them at 7/11. Will never go back ever again read more