Be very wary of this place. I made the mistake of buying from there sight unseen from a catalog…read more It was delivered and was not acceptable at all. It was a futon and it was hard as a brick. You couldn't even sit on it, let alone sleep on it. I call to see about returning it and was told that it was a 15% restock fee and had to be in the box. I didn't have a problem with the restock fee, but your delivery people took the box. If your rule is it has to be in the box, then you need to leave the box and let me know that. Or at least let me make the decision if I want to keep the box. Better to go somewhere that you can try the furniture and that is completely honest with their return policy upfront.

I stumbled upon this place when shopping for a sofa. I walked in and was immediately greeted by…read morethis nice woman. I gave her my budget and she sat with me and helped me pick something out that aligned with my budget. I can honestly say this is the best customer service I've ever had. I did end up ordering from a catalog before actually seeing the furniture which can have its downside. But Tess is happy to work with you to resolve any issues and really cares about your happiness in the products you'll buy as well as respecting your budget. The products she sells are very great quality and sometimes exclusively sold to her only. I would recommend anyone go here if you know exactly what your looking for and if not she will help you find something.

This is my favorite store, to find house decorations . I usually visit on weekdays since Saturday…read moreand Sundays are insanely busy and there's only to registers. I can go here and spend hours!!! They have a great variety from furniture, wall decorations, decor accents, patio decorations, kitchen supplies and much more. I recommended to everyone who ask me were I get my home decorations. FYI ; somethings could be on the pricey side.

I used to shop at this store location and really love it. But this was about 5 to 6 years ago. It…read morehas really gone downhill since then unfortunately. While the establishment has gone downhill, unfortunately, the prices have gone up. I mean, it is supposed to be a warehouse right? At least that's the impression that I get now that it's half bare. That you would get good deals here like warehouse deals. Do not be fooled because that is not the case in most circumstances. They do have very affordable lawn chairs. But one select style. I wish I could say something positive since I did love this store so much. I hope they get back to how they used to be one day.

A few weeks back we were in the market for a new couch and we wanted it before Christmas. We looked…read moreonline to check hours and decided to stop here first because they were listed to open an hour before the other local stores. We arrived a few minutes before the appointed time and there was someone there before us who discovered that the time listed online was incorrect. We went and spent an hour elsewhere and came back. When we entered the store we were greeted by a salesperson and I explained what we were looking for. They showed us one that was in stock for the style we wanted but it was not what we were looking for. They went on their computer to see what was available that might fit our needs. I gave them some approximate measurements and we did some looking around. They showed us their best option that met our expanded criteria and I did some measuring. After some discussion we decided to go with a sofa and loveseat with recliners built in. They had a color that was in our wheelhouse for both pieces and could deliver before Christmas. We sat down to work out financing and were approved on the spot. We were in and out of the store in under an hour and were happy with our choice. It was not a high pressure sale but it was efficient and the salesperson was very friendly and personable. Our original plan was to visit at least a few stores and then decide what to buy but this experience worked out great. In the future I would definitely consider shopping here first for our furniture needs. Within a week we got the call to arrange delivery and we were able to set it up to meet our needs. We had great communication from them the whole time and our delivery arrived in the appointed window of time. When they showed up they were both wearing masks and did their best to social distance from us. We also wore masks for their protection. I showed them where We wanted them and they brought both pieces in. The furniture was wrapped tightly with furniture pads and plastic wrap which they unwrapped and placed where they needed to be. We were also given a care kit along with instructions for setting up the recliners. After a couple weeks we are very happy with the look and feel and our guests have been impressed with them too.

I purchased a leather sofa and ottoman at this location; and I'm very pleased with my selection…read more The sales staff was extremely helpful and friendly.

David was super helpful and knowledgeable as we explored our options. Beautiful, quality pieces!read more

Ponciana location - Pedro! If you want to give someone your…read morehard-earned cash and then get spoken to like a child 3 weeks after the promised contract date, be my guest. My advice is shop somewhere where they appreciate the business, do what they are contracted to do, and are respectful. Bought a 6pc dining set on 9/25, delivered damaged on 10/2. Promised a fix and still no delivery date as of 10/22. Store closed during posted Sunday hours 11am-7pm. When I followed up I was told my messages were "harassment." The nastiness was the most shocking customer service I've ever experienced when he gladly took my cash on 9/25. Now he's telling me I'm harassing him from a business card he gave for contact for just these exact scenario. 20 days on 3-5 day original delivery then replacement came that I offered to even pickup if it helps. Shocked - the treatment (his message also saved). Search the lowest reviews I'm not the only one running down my own delivery. And for 3 weeks I chilled & gave them time. I also bought other furniture from them that was no issue/until today I was telling everyone to go shop there; until Pedro told me I'm harassing him when he doesn't give updates or respond to your calls texts. I literally was recommending this place to family & friends.

I love the furniture I got. Just what I waa looking for. I…read morecould change the day of the delivery, no problem

There are a few times in life where you can go into a store, ask for a specific product, and get…read moreexceptional service. My wife and I were looking for a very specific couch and my wife demanded that we get a white leather couch to match the rest of our living room. When I asked the furniture specialist on where I could find such a couch, he immediately showed us the variety of couches they have in store along with a catalog to show us what options are available at the warehouse. Lastly, the delivery men were exceptional in getting the couch into a small apartment without damaging the couch or our apartment. They even gave us a cleaning product to keep the couch looking brand new for years to come. Overall, great shopping experience. We will be going back!

We came in last week to look around and fell in love with a couch. We decided to come back after…read moreconfirming what we wanted. We made an appointment with our sales advisor Clifford who was awesome. We got to customize our couch as we'd like and overall was an easy process with tons of options from the couches to payments as well.

Customer service nightmare!…read more When you call the store directly, you're redirected to a call center. Pretty typical these days, but here's the kicker: the call center claims they have no way to connect you to the actual store. I'm now on my 15th phone call (or somewhere around there), hearing the same story every time. If Kissimmee weren't so far away, we'd just drive there. But this is ridiculous. The furniture itself isn't bad, but the constant "this is on backorder, that's on backorder" has been frustrating enough. The final straw? I missed ONE phone call from them, and apparently that was enough for them to cancel my order exchange entirely. I genuinely feel bad for anyone trying to get an issue resolved here. I should have read the reviews before purchasing. Save yourself the headache!

Angel and JC were wonderful people and provided great service while visiting both showrooms. JC…read moreengaged with my mom and I and offered great suggestions for baby nursery's and kids rooms . Angel was wonderful as well as we were shopping for multiple pieces for 3 homes. Neither of them rushed us and made us feel comfortable . The other staff members weren't as friendly but I highly recommend our two sales people

We enter the store with knowing exactly what we wanted. After the sales consultant placed the order…read morewe were informed of a $240 delivery charge. The other option was to have 3 disabled people move it to the room and set it up for a fee of $90. We have bought furniture from RTG several times and have spent close to $100,000. We have never paid a delivery fee. The salesman didn't even check to see if something could be done about the fee. There were about 10 sales people sitting around with no customers in sight. 2 solutions to the issue. Either incorporate the delivery change into the price or reduce the number of staff.

Just got a new couch. Not only is the store great but delivery was just as good. Super nice. Couch…read moreis in perfect condition.

They're involved in bankruptcy and uninterested in helping clients ready to buy. No follow up,…read moredon't answer the phone and have no store level discretion. Nice people in a very discouraging situation.

2nd time I have stepped into a Ollies and Its not a bad store!!…read more Its similar to Big Lots. Branded items that are discounted. This is the one in Kissimmee location and from the outside it looks small but once you get in - Its huge inside. I went to pretty much every aisle to see what they offer and I scored a few items that were priced pretty low! Tramontina 2 pc fajita cast iron set that included 2 cast iron pans - 2 pcs handle covers and the 2 pc wood tray to place the pans when its sizzling. This was brand new for $19.99 These are the pans you see at chilis when they serve the sizzling fajitas! Then I scored 2 word frames for $1.99 each. Perfect for my beach theme on my entry way table. JOIE ice cream 4 pc spoon sets - for $1.99 Scored $1 items from the bakery section - Bday tags for gifts - gift bag crinkled paper to stuff gift bags. I enjoyed my time shopping here and I will def shop here again. Join the rewards program for coupons. Staff here are helpful and nice.

These stores feel huge. They have so much merchandise in them and it is constantly changing. I have…read morenow shopped at a couple of stores and I think I've made a purchase every time. They have a wide variety of everything and they are worth shopping, especially if you're looking for a deal. I've walked through every department in the store a couple of times but most of what I look at is the food, housewares, toys and books. They had a massive deal on some books. the one day I was there and I walked out with a basket full for three dollars. They have a loyalty program which is worth signing up for and you receive messages about sales and deals they have. The employees have all been friendly and helpful, and the stores have been clean.

Great service- timely and friendly. Very responsive and flexible. Nice team got the job done.read more

Patrick was amazing he answered my message super fast and came the same day and got the job down…read more He goes above and beyond for his customer and make sure to give you a price that won't hurt you! Thank you so much for mounting my 3 televisions. He also helped me installl my curtain. Once again I appreciate immm