9/2/22 I've always liked Big Lots and this store itself is ok but I'm not planning to go back. It's…read morelocated in a dumpy decaying dead-dying strip mall. There is a tractor supply store, empty store fronts and a Michaels crafts. I appreciate that the store is here but I won't be returning. I'll go to the Big Lots in Lehighton any day over this. I went here because I was in the Laurel Mall and this was close by. I'm really trying to be open minded here and give businesses a chance since moving to this area. It was just a bad experience all around from screaming whiny brats in the store the whole time to this woman in front of me getting her credit card declined multiple times. In turn holding me up. A crappy strip mall- a crater filled parking lot with no redeeming qualities.

From the owner: Visit your Big Lots in West Hazleton and find the furniture, mattresses, bedding, and seasonal home…read moredecor you need to design your home on a budget. Find us on Route 93, a mile east of the Laurel Mall.

In my distress I was lost, crying, unable to find a pair of right fitting pants. That is until a…read moremuffin-top haired cashier whose name I don't know came out with the flannel S on her chest. After I blinded her with my shiny head, she sprung into action from behind the counter like Captain Save-a-bro, no encouragement needed. She thought highly of me, throwing my way all the most expensive fits. I told her of my poor ways and she didn't judge not one bit. Not one bit. Not one bit. Instead she led me to economical options. She even sported nails of the highest quality tape and a crown made of fine NEPA trees so I wouldn't feel self conscious of the dust bunnies running my wallet. Next she threw pants my way with too little fabric, pants that don't even make it to the knees. I told her exotic dancing was not my profession. And she didn't judge again. Again. Again. She didn't say I should take my lowly self to a gym because I was slim deficient. She didn't remark how muscles and protein shakes exist. Instead she encouraged me to buy. Don't think of price, she said. I stared at her tape nails. She didn't believe I'd go into the red so I began to believe it too. So I bought a pair of different pants. Now I'm much poorer but well dressed, very flamboyant even. Her service was truly a vaina tremenda. Thank you, Captain Muffintop, Saver of Bros. Your service is appreciated. Overall Rating of Service: Somewhat Enthusiastic A'ight Quality of Crown: Orgasm Inducing

I love coming here during the holidays. It is like a blast from the past. The neon signs, the…read morechandeliers over the escalators, the mirrored displays and the old candy counter. There's even an old lady usually stationed at the candy counter who diligently packages your fudge. It's really a novelty to shop here, it's like getting that old department store experience. I bought one of my favorite sweatshirts here. Sad to see the restaurant gone, I never got to try it. I hope they never get rid of those neon signs. I would buy them if they did.

A great mall they have great workers amazing service The…read morevalue I pretty good!!! I do recommend this place

6/13/21 WOW!!! I haven't been here in maybe 5 years. My husband was here recently to get a new…read morephone. I was pleasantly surprised by the revival of the Laurel Mall! There is a Boscovs, TJ MAXX, Hobby Lobby, Old Navy, Planet Fitness, Encore Shoe Department, Gertrude Hawk, Bath and Body Works, and a smattering of others. There is an Italian restaurant that smells amazing, I would have loved to try it, but I wasn't hungry. The mall was much more lively than I remembered in the past. In the past it was reminiscent of the dying terminally ill Coventry Mall. I wasn't loving the TJ MAXX and I'm not a fan of Old Navy so I didn't bother even going in there. I love Hobby Lobby, but since I went on a Sunday- it wasn't open. If you are looking to kill time, I recommend it! Definitely not a destination place. The mall seemed clean and the bathrooms I encountered were clean too.

There's plenty of parking and the store is HUGE! If you can't find something here - you ain't…read morelooking hard enough. There is a lot of selections to satisfy anyone. The service was very good. I asked a few employees where something was and they all were professional. And you can't beat the prices. Truly. I saved $25 on the $160 candy bill. I really like this Ollies. The cashiers were also very professional and helpful.

When er went to Ollie's to buy a mattress they gave us a box springs instead.But we paid the price…read morefor a full size mattress for our bed.On the papers it also said mattress.They were told so what do I do.I am going to keep it or bring it back The only thing is I cannot find my receipt for the box springs.But I did pay for a mattress instead of a box springs.

Rundown, decaying, old, pothole filled parking lot. The mall is depressing. Ollie's is a dump with…read moregraffiti in the rear of the store. I would love to see this place leveled and re-built. We need decent retail and places to shop and unfortunately- where I live now- I'm stuck driving nearly an hour to Allentown and that just sucks that there is nowhere near me to shop. I'm not fond of the stores in this mall. Please lev it and start over.

The pet store in the mall is awesome friendly service healthy pets great supplies great pricesread more

Very large selection of shoes, sneakers, boots, slippers, you name it ...this footwear store…read moreCarrie's it, if not all...most of it! Lots of space to shop around and the prices are unbeatable. Unless you ask specifically for assistance or for help finding what you are looking for the staff stays busy organizing displays and keeping the store looking tidy. They let you look around and shop in peace, no pushy sales techniques like when you go to the Big Brand Name Mall Stores. If you need help, there is someone always around to ask for it and they gladly assist if needed and asked. They have a great rewards/ loyalty program. They take unused/unworn items purchased at any of their store for a 30 day return with receipt for full refund. I've purchased footwear from this specific location on multiple occasions and I like how I can go in, look around and shop without being bothered or asked 10 times if I need help finding anything. Places like that make me want to leave instead of stay to look around more. The other reviewer of this store on Yelp! sounds like they needed or was looking for special attention while shopping. If you need help, just ask. Keep the low prices without the aggressive approach / pushy techniques and you'll have me as a customer for years to come!

I went to the Shoe Dept Eñcore store in the Laurel Mall in Hazleton PA on Sunday April 30th. There…read morewere 2 other customers in the store besides me. I was in store about 30 minutes, comparing, looking for sizes etc. On my way out hi noticed 5 young girls at the counter chatting amongst themselves, paying no attention to the customers whatsoever. I wasn't greeted, smiled at, nothing. On my way out I asked to speak to a manager. The one young girl came to me as I asked her to step away from checkout desk for privacy. I asked her, why is it that there are 2 customers in the store, myself for about 30 minutes and I was never approached to ask if I needed assistance finding anything etc? She looked at me with no apologies and asked if I need help now, very curtly. I said no, I made my purchase but it would've been nice to have to have some help, even offered. I said maybe if the 5 girls standing around chatting had given assistance, they may have more customers. She just looked at me as I can tell she didn't care in the least and I left. Arriving home I noticed a number on my receipt for any comments etc. I called the number, got a very nice older woman who I explained everything to and expressed my dissapointment. She agreed and said customer service should be #1 and that was unacceptable. She said she would forward an email to the district manager and I would be getting a call. She apologized and asked that I please continue to shop with the Shoe Dept in the future. I received a phone call the next day by the District manager regarding the email she received from corporate office whom I talked to. He was extremely rude, curt, talked over me and basically sounded like I was wasting his time. He said they are a self serve store, those girls are not paid to assist customers, they are paid 7.25 an hour and their duties was to keep store in order not to assist customers. He went on to say it was the decision of the company to go with the lower prices vs customer service. I told him that that was the worst response I've ever heard to explain to a customer. I stated without customers he would not have a job etc. I voiced my disgust, stated I would rather pay a few extra dollars than to deal with him or his company. He said fine and hung up. I was livid at this point. I worked in Customer Service for 35 years and I have been trained in Customer service by the best fortune 500 companies out there. I was taught customer service was #1 priority for any successful company. I called the number back that I first called on the receipt and got the first very nice lady who agreed, without customers there is no success. I told her how rude this District manager was and the excuse he gave me and she was appalled. She apologized profusely and is going over this guy's head and is forwarding an email to the top about his rudeness and explanation on how the company chose prices over customers etc. I'm waiting to hear from the higher manager as I stated, I will not speak to this so called District manager again. Next time you need footwear, go somewhere where they care about their customers, not just your money. Thank you Store#568

Yuckoooo Frans notba fan of this olde navy, smells like pee and old jeans. Use to love to talk…read moremillie to the great laural mall but now it sucks! Millie thinks shes dying so she want to find a good funeral outfit and i took her for a mall daye, ugh nothing! The workers just look at us! Hey what are you looking at me! So mean i had to go ask if they had miklies sizes and nothing? You cant find a thing in that place. And the prices keep going up! All the workers there are so mean to me and my withered mother. Why... we found one nice shirt but when asking the worker if there is the size millie needs she just looks at us as if we had 3 eyes? Do your job. The new management sucks, Canceling my old navy credit card and never lookig back. Stop sending me super cash i am never returning to this place especally the one in hazleton!

Great staff, clean nice typical Old Navy.read more