My family has been doing business with Kurlancheek Home Furnishings for 3 generations . You can't…read morebeat the quality and design of the furniture that is offered . The most surprising thing is that the prices are better than what the big box stories have for their mediocre furniture. Ronnie and her staff are very helpful with the spatial planning and design aspect of buying new furniture

My husband and I recently purchased a second home on the east end of Long Island. Rather than…read morebuying furniture from a local furniture store, we ventured 5 hours west to Kurlancheek's. We thought that buying furniture "long distance" would be difficult and cumbersome. But Ronne made it so easy. We sent pictures of the house along with dimensions and spoke about what we were looking for in terms of specific pieces and our taste. We wanted "country comfortable" combined with a bit of modern and some fun funky pieces, as well. Ronne sent me pictures of her suggestions - which were wonderful. We were thrilled with the outcome - our house is filled with gorgeous furniture and the different "genres" all blend beautifully - from the huge, "squishy" chair in the family room to the industrial electric fireplace made of metal, concrete, and wood in the dining room - it's a showpiece. We ordered 3 bedroom sets as well and a kitchen set - every single piece is just perfect. Ronne picked out some funky end tables and cocktail tables for us and we are so happy with her choices. And, very affordable - such a great value for the quality. Delivery was also made easy, despite the distance - and the 2 guys who came to deliver were professional, friendly, and very helpful - we weren't sure where to put some pieces and they gave us some helpful suggestions and even moved some (very heavy) pieces several times so that we could see what they looked like in different areas - they even helped us set up the cable and internet (You can't ask for more than that). I absolutely would recommend Kurlancheek's to anyone who is shopping for furniture - whether it's just one piece, one room, or an entire house. Ronne turned furniture shopping from a dreaded chore into a pleasure. Caren D. Southold, NY

We had a wonderful experience with Angie from the Ashley Furniture Store in Wilkes-Barre. She was…read moreextremely helpful and kind. My husband and had a great experience and will visit again in the future.

Customer service department is deplorable. Bought over 6 thousand dollars of furniture. 2…read morerecliners had to be returned after 60 days as material pilled, looked like someone urinated on the furniture. Bought a king size mattress, started to sag after 8 months on my husband's side. Called customer service, waited 2 days for a return call. We have a service plan on the furniture. Customer service stated the plan doesn't cover mattresses but she "would do something for me", neglecting to mention the mattress has a 10 year warranty. The gentleman who was to evaluate the mattress took 3 days to call me. Wanted to come out Tuesday before Thanksgiving. Just wasn't possible on our end. Made an appointment for the following Monday. Here it is the work day half over, no call no show. No response from customer service. Next step is the Better Business Bureau. The store doesn't return calls either. Would definitely not recommend this store. Great before the sale, a nightmare after. Addendum: After finally reaching the local store and threatening to throw the mattress on the showroom floor, customer service reached out and will be here between 12n and 4pm. Another wasted day waiting. Why does one have to get so extreme before any action is taken?

James the salesman was very helpful with our purchase of sofa and chair, and the price was fairread more

Overall horrible experience. But thousands of dollars of furniture and actually they sell you their…read moreinsurance plan. It's great until you actually have to use it. Had a pet stain on Ottoman which was supposedly covered until I actually tried to file the claim. The warranty company when cover it and actually EFO would do nothing to stand behind what they sold me. Very poor experience.

Best home decor store in NEPA without a doubt. Perfect place to pick up a gift around the holidays…read moreor a great accent piece for the house.

Great selection of gifts and home decor. Absolutely love how friendly and helpful all the employees…read moreare! Great "go-to" place for so many things. Unique shop!

Brought me into the fold as management. Learned five weeks in that I was lied to about my salary…read more The general manager - named in the only other review for this site by someone who just happens to be a close friend of his - was known by the entire staff to take commission from other salespeople by going into the system and changing the sale information. Was told this pretty much day one, and that I should really keep track of any extra money I should have coming in. Luckily their parent company filed for bankruptcy, and American Freight shuttered with them. Couldn't have happened to a better company.

I stopped in at the American Freight in Wilkes Barre and was pleasantly surprised at the helpful,…read morecourteous assistance by Arturo. He took the time to show me various mattresses and I found one at a great price , thanks to him! The associate delivered it within minutes. The young lady and the associate were friendly as well. I will definitely go back in the near future for additional furniture. Arturo was awesome!!

So when it came to the store. It was clean and there was a tone of furniture, kitchen sets, living…read moreroom sets and bedroom sets. Or you can get individual items. The less expensive stuff is a little cheaper made but still very nice. The sales team is excellent and they are nice and go above and beyond to help not only make a sale but to make sure everything after goes well. Delivery and installation is where things went wrong. Tabel and chair's had been delivered with a little damage, the table was put to gather wrong so the legs were super shakey and they left wood staples hanging from the bottom of the table. Now the Bob's way is that if anything is done wrong or damaged they will come fix it. So we set a date and time and the only time they had was 5 days later so I was left with a shakey tabel that had metal sticking out. I have a wife and kids I now had to inform couldn't sit at our new table. On the day to arrive they were 2hrs late and I had to go to work and reschedule. I did inform the customer service of this and that I was very upset. The soonest they could reschedule for was a week later. So another week before we could use our new dining room table. Finaly the service guy came on time fixed everything made the tabel look good and work the way it should. So I called customer service to see if they would remove the $69 delivery and installation charges well no I had received a $25 giftcard for the inconvenience and $25 giftcard for the service tech missing his time. So I will just deal with this and apply these cards to my credit card and they say no it's only good for in store purchases the stuff at this store on the cheap side is none existence. I tried to explain the delivery and installation was what caused so many problems so I didn't think I should have to pay for it but they kept saying this is there policy. With this being said I say if u are picking up something go there and pick it up. If u need it to be delivered go somewhere else. There are other furniture places.

I had good service upon purchasing our furniture from Bobs. The selection was good, had lots to…read morechoose from. BUT.....DO NOT PURCHASE THE " Goof proof" warrantee. THEY DO NOT STAND BY THE PURCHASE WARRANTEE. I PAID $199.00 for this warrantee. I got no help when i looked into the springs that loosened in the spot i sit on most frequently. MAD AS H#%} customer!

This is the worst business I have ever dealt with. Purchased an electric rocker/recliner in April…read moreof 22, received it a few weeks later, and it stopped working on Dec. 18th of 2023. It is still not fixed more than 7 weeks later. The store makes me call the company they outsource their service to (ServeCo). This company is horrible!! They send us parts to install ourselves, when a technician never even looked at it. The store does not stand by its products and really doesn't care. This chair was bought for medical reasons. I can't sit comfortably in my own home because of the position the chair is stuck in. Please don't give them any business because all they care about is making a sale and getting their commission.

I would give them a zero rating! I bought a couch and loveseat and paid $3500 thinking I would have…read morethe couch for many years . I even bought the extended 5 year warranty. First we had a problem that the mechanics that help the couch recline so lazy boy sent a mechanic out who fixed it. Then about 18 months in my couch and loveseat started to peel! I called again and they sent the same mechanic out who told me that this couch and loveseat should be replaced by the company free of charge. I called the company back and they said peeling was not covered. I told them I have the five year warranty and they said that only covers stains and stab marks! I called everyone as high as I possibly could in the company and they refused to replace my couch and loveseat that was only a year and a half old! DO NOT BUY FURNITURE FROM LA-Z-Boy!!!

BEWARE of the Platium Protection Plan--don't waste your money! I purchased a chair from R&F for…read more$650 several years ago. I also paid $70 for the platium protection plan. The chair got damaged so I filed a claim. The chair was no longer available so I was given a $700 store credit to purchase a new one. Couldn't find a chair to match my room, so had to pay $100 up charge to get the chair I wanted in a different fabrication. Then I was hit with a $350 delivery charge!!! So with tax, $525 charge for my "free" replacement--what a SCAM!!! Their furniture is way overpriced to begin with --steer clear of this furniture store--RIPOFF CITY!!

I am waiting 6 weeks now to have my reclinder fixed.Where is the part coming from.Had problems with…read moreother furniture.They did not bring the right stuff.