I had the worst experience at Walmart auto care at 7800 SMITH RD, Denver CO 80207
A few months ago, I had an oil change there. Upon returning for my next oil change they tell me that the oil drain bolt was damaged by whoever did the last oil change. I remind them that they did my oil changes. After they figure out who did it (who was previously fired for bad work), they tell me to buy the bolt somewhere then they'd reimburse me and install it. But they offered no proof of this conversation. Of course I ask but they say that they go on memory. They don't write on my computer account or put such things on paper. Just trust them. I argue for 30mins with serviceman Austin and manager Paul (I think) of the possible problems but they insist. Said that he (Austin) also managers Paul and Richard would remember. Months later I return and of course no one remembers. We discuss for 20mins, then they agree to it. They take my car, and they say they'll text me when done. I walk away for almost 2 hours, and come back to no one knowing where my car is. Then, having no record of it being checked in even thought they texted me to say the work has started. Then, after 2 hours of waiting I come back. They say they didn't change the oil because they couldn't take off the bolt. But for 2 hours they never contacted me to tell me. Then, they ask me to go to another mechanic to have the bolt remove, and say they'll reimburse me. They then take 40mins to get approval. I ask again for something in writing. They say no. I say at least tell what needs to be done, and I can record it with my phone to tell the next mechanic. Service person Austin says that he doesn't want his voice recorded. . After 15-20mins of arguing he agrees to write something instructions down on paper. After several shops say they can't remove bolt without doing an oil change I find one shop who said they'd add some oil so I can drive it back to Walmart or take the bolt half off. I make an appt. Then as I am in their shop, I call Walmart. They say that they can't do it that day. So, I had to make another appt at the other shop that is going to remove the bolt. After the 3rd day of this, I get the bolt loosened (not to lose the oil), so I can make it back to Walmart with oil. Then back to Walmart for more memory loss conversation. But then Austin asked for a higher manager (sorry, I forgot her name) to step in. After explaining the whole thing to her, she said that she'd reimburse me. I then got the oil change and my money. But this was a complete headache and waste of 3 days of my time. My time waiting while no work was done, my time searching and going to several repair shops to find someone to do the work. My time making appointments with Walmart. My time arguing with them when they simply refuse to document their words. This was the worst experience thanks to the inexcusable efforts of Austin, and managers Paul and Richard. Also, service person Lisa was quite rude to me while trying to step into conversations that she knew little details about to make excuses for Walmart. I'm surely done with Walmart Auto Care. At least that location. read more