I got stopped and my receipt checked when I had only 4 items... the 2 couples in front of me who had over 60+ items and didn't get their receipts checked. They where both over 50 whereas I'm a young guy. Maybe check the older people's receipts who could easily forget to scan something not the young guy with 4 items and receipt in hand. If they profiled me they will probably profile you if your not white or are young or whatever. Get better Walmart... maybe older people shouldn't be scanning receipts as they tend to be stuck in their old fashion beliefs and higher probability to be racist therefore their profiling can give the business a bad name and vibe. read more

I called to find out of they had a Blackstone 22" griddle that their app stated they had two left. The first young lady put me on hold for 30 minutes. I called back on a separate phone after being on hold foe 20 minutes and it rang 25 times hung up. This happened three times. The other phone that was on hold for over 30 minimum they finally hung up! Finally had a young lady answer whom went to Dept to check and they did not have item. Where is the CUSTOMER SERVICE read more

I love this Wal-Mart. Workers always treat me and family good. They never try to judge me based on my appearance or dress code and everyone is always so helpful. I have been coming here for years and this has become my favorite Wal-Mart in the state. read more

We had a great experience for black thursday employees knew where most items were located and the had the one thing serenity wanted for christmas a Hatchimal yes I said it a Hatchimal I said the same thing what is that??? Its is a animal that hatches from an egg crazy read more

See all

It is nice to have a full service WalMart in Belen. There isn't really a grocery store, other than mom and pops in Belen. So, this is a welcome addition. It is clean and well organized. I had good help from the staff as we were looking for different items. They also stock some interesting foods that I don't see elsewhere - like a tres leches cake mix and a pecan bar mix. Fun to find! Walmarts in general (and this one for sure) are helpful for holiday shopping. There were plenty of things to get you ready for Halloween. And they had some great displays with everything you could want for holiday baking all in one place. Yay! read more

For the most part, I'm happy with the costumer service. But they have people working there that have no clue on what there doing. And Kasey from the afternoons has an attitude. Asked her for help and she was not helpful at all, read more

Imagine some GREAT customer service? I found it with Manager David at this Walmart store. I ordered ZIPLOCK freezer PINT SIZE bags...4 cases for next years' chili. He was pleasant and accommodating! I originally went on-line to find the bags in bulk without a shipping/handling charge + tax on that. I also called my local Walmart who answered the phone, put me on hold for more than 5 minutes, I hung up and called back only for the same ordeal to be repeated... Hoorah to David! read more

Shop here regularly as the Belen, NM area is severely undeveloped economically..not much competition. Staff now seem disgruntled, a lot of items are not priced correctly and the cleanliness of the store has been on a downward spiral for a few years..need a re-model and some soap & water desperately. Have to watch your receipt closely, as some of the cashiers are not trained properly and overcharge you or charge you twice on one item. When I inquired I was told, "everyone makes mistakes." I had at least 5 "mistakes" on my receipt at one time. Can you say "rip-off?" There is one saving grace, though...Assistant Manager David...he will assist with whatever you need and actually care that you return to the store....all with a pleasant attitude. Asst. Mgr. David is an asset to this store. read more

96 degrees out and they don't have the air conditioning turned on! Shelves empty, store layout is irrational. That's the kind of service you can give when you are pretty much the only store in town. YUK! read more

I don't expect much from Walmart but the Belen store is particularly bad. There is no customer service the only service is bad service. Store is frequently in disarray. Many cashier's are unfriendly and withdrawn. Half the items are not priced, and if you are familiar with Walmart you know the price check scanners throughout the store work poorly or not at all. I went once with my wife to get some tomato cages it was about ten till seven. Manager was guarding the entrance to the outside section, told me they were getting ready to close and asked what I needed. I told him and he said they didn't have that. Which would of been fine except I could see them behind him. I told him as much and he insisted they didn't have them. So I said "well your not closed yet right?" and ducked under his outstretched arm and got what I needed in less than ten seconds. On another lovely occasion my wife came to send a money order, they had two prices posted my wife asked for clarification. Clerk pointed at the sign, my wife said " I can see the sign, but there are two different prices, I'd like to know which one is right. " Clerk huffed and said something like I'm not sure but we'll find out when we process. This didn't satisfy my wife and she asked to see a manager. Clerk said fine no need to be a bitch. Same manager from the previous encounter came out and explained they don't know the price until they process (really?) When my wife complained on how she was treated by the clerk and called names the manager told her if she didn't like it to go somewhere else. Which is difficult in Belen. But we avoid this site as much as possible doing the bulk of it shopping in Albuquerque. read more