I've had quite a few problems with this pharmacy. 70% of the time I have no problems, but the other 30% is a nightmare. I tried to fill my sleeping medication 1 day early because I need to leave town for a week, and they denied it and said they aren't willing to fill it a day early because "too early is too early".
Furthermore, they made me feel like I was asking for something I shouldn't have been in there short answers, and poor replies.
In the past, they have deterred my doctor from prescribing me other medication's which I thought was weird that a pharmacy has that much reach but OK, it is what it is.
On top of this, they also tried to get me to pay for 10 one 1ML doses instead of one 10ml dose, because they claim the drug will expire on the ninth week, which is absolutely not correct. They apparently just want the extra money it cost to buy the individual packaging.
Finally, I have never felt like they are by any means warm or inviting. I feel this mostly from the head pharmacist. Everyone else seems to be just fine but the head female pharmacist that looks like she has recently started going grey (by no means am I defining her by this, rather it's a physical description that I can describe her by), is where I often have the majority of my issues. I completely understand that her license is at stake, but customer service never seems to be in her top priorities.
I'm going to switch to Walgreens. The only reason I didn't in the past is because GoodRx didn't always cover everything at Walgreens, but it looks like that has since changed. Hoping that I can find good customer service there in hopes that not all pharmacist are this way.
I have to use a compounding pharmacy called Carefirst for one of my other prescriptions and they have phenomenal customer service. Maybe I'm comparing apples and oranges, but they have set the bar high and Walmart has not come even close to even seeing the bar. Honestly, it simply feels like they are about the numbers and not the people. 5 to 10 years ago this was quite different but I guess this is how the times are changing for the big pharmacies. read more