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Walmart Pharmacy

1.0 (1 review)
Open 9:00 am - 8:00 pm

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2 years ago

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Publix

Publix

(5 reviews)

As stated in reviews for other Publix locations, I like them as a chain…read more I like the colors, decor, and lighting, as opposed to Save A Lot which is dreadful. Publix is always clean and well- stocked. The staff are all cordial. So they must be well managed as these things were true at this location, as they are at Magnolia or Lake Deaton. This one is near the crazy busy Lowe's, so convenient if you are going there.

Poor Customer Service at Grand Traverse Publix…read more My spouse and I have been shopping at the Grand Traverse Publix for four years. The staff on the floor and at the registers have always been friendly, and several even recognize us when we walk in. However, this was my first time using the customer service desk -- and unfortunately, it was a disappointing experience. For months, I've been trying to find Armour Vienna Sausage - Reduced Sodium. None of the four Publix locations near me have had it in stock. Two weeks ago, I asked the cashier about it, and they suggested placing a special order at customer service. Great idea, I thought. I went to the desk, explained the situation, and the employee checked the back before offering to order a case for me. I filled out the form and was told they would call when it arrived. The next day, I stopped by again and was told it usually takes 2-3 days. Two weeks passed with no call. When I returned to ask about the order, Kristen at the desk was helpful and contacted someone named Matt to check on it. He called back and said there was no record of any order at all. As we were talking, the original employee who took my order walked in and said, "All we do is put the order in the basket -- after that it's up to them." Not exactly the kind of answer that inspires confidence. The assistant manager, David, eventually came out but didn't introduce himself until I asked. While I explained the situation, he typed on his handheld device and told me another store "might" have some, even though I had already checked. Then he asked if I wanted to place the order again. At that point, the answer was no. It's disappointing that a store known for customer service dropped the ball so completely. I ended up ordering the product from Walmart online, and it will be delivered this week. The lack of follow‑through -- and the dismissive comment from the employee -- was the final straw.

Walmart Pharmacy - pharmacy - Updated May 2026

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