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    CVS Pharmacy

    5.0 (2 reviews)
    Open 8:00 am - 10:00 pm
    Updated a few days ago

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    Publix

    Publix

    2.4
    (5 reviews)
    1.5 mi

    Poor Customer Service at Grand Traverse Publix…read more My spouse and I have been shopping at the Grand Traverse Publix for four years. The staff on the floor and at the registers have always been friendly, and several even recognize us when we walk in. However, this was my first time using the customer service desk -- and unfortunately, it was a disappointing experience. For months, I've been trying to find Armour Vienna Sausage - Reduced Sodium. None of the four Publix locations near me have had it in stock. Two weeks ago, I asked the cashier about it, and they suggested placing a special order at customer service. Great idea, I thought. I went to the desk, explained the situation, and the employee checked the back before offering to order a case for me. I filled out the form and was told they would call when it arrived. The next day, I stopped by again and was told it usually takes 2-3 days. Two weeks passed with no call. When I returned to ask about the order, Kristen at the desk was helpful and contacted someone named Matt to check on it. He called back and said there was no record of any order at all. As we were talking, the original employee who took my order walked in and said, "All we do is put the order in the basket -- after that it's up to them." Not exactly the kind of answer that inspires confidence. The assistant manager, David, eventually came out but didn't introduce himself until I asked. While I explained the situation, he typed on his handheld device and told me another store "might" have some, even though I had already checked. Then he asked if I wanted to place the order again. At that point, the answer was no. It's disappointing that a store known for customer service dropped the ball so completely. I ended up ordering the product from Walmart online, and it will be delivered this week. The lack of follow‑through -- and the dismissive comment from the employee -- was the final straw.

    As stated in reviews for other Publix locations, I like them as a chain…read more I like the colors, decor, and lighting, as opposed to Save A Lot which is dreadful. Publix is always clean and well- stocked. The staff are all cordial. So they must be well managed as these things were true at this location, as they are at Magnolia or Lake Deaton. This one is near the crazy busy Lowe's, so convenient if you are going there.

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    Publix

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    Walgreens

    Walgreens

    2.0
    (7 reviews)
    0.1 mi

    I put a prescription in 3 days ago we went to pick it up & the tech said oh I'm sorry it's not…read moreready if you want to wait it will be 15 mins or it will be ready after 2:30 to.orrow. it is "tomorrow" at 5:31 we got the same response. Excuse me why can it be ready in 15 mins if I wait when it's not ready in 3 days?????? Ridiculous and not the first time it's happened at this location

    I felt the need to write a review after seeing so many negative ones. This is our go-to pharmacy…read more We have to use Walgreens with our prescription plan, but we've had great service with this particular one. Couple tips for people who want the best experience: 1) Put a card on file so you have Express Pay - that way, if you go inside, you can go to the quick checkout line and bypass everyone else usually. 2) Use the automated phone system to do refills, so you don't have to wait in line to drop them off. 3) Sign up for text alerts - I get text alerts when my prescriptions are ready for pickup, or if there is a delay. Saves me a lot of time waiting in line, only to find out things aren't ready. 4) Do the drive through - I pretty much exclusively just do the drive through. The line isn't usually very long and the staff has always been helpful and friendly to us. 5) If you need to drop off a prescription or ask a question, also do the drive through. It is difficult to call and get a person, especially during peak times. We've been using this pharmacy for about a year and a half and I have two people in my family who have multiple, regular prescriptions and I've never had a problem. The staff is always nice and always willing to answer any questions I have. Remember also - staff is on lunch break from 1:30-2:00 everyday.

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    Purchased 3 ... think that's enough ?
    Purchased 3 ... think that's enough ?
    Walgreens
    Walgreens

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    CVS Pharmacy

    CVS Pharmacy

    2.4
    (14 reviews)
    4.4 mi
    $$

    The recent installation of the new automated flat-panel displays at the pharmacy counter has made…read morethe pickup process significantly worse. CVS has essentially removed the human element from the initial transaction, leaving customers to navigate a screen instead of speaking with a staff member. Key Issues: * Zero Human Interaction: There is no longer a person to greet you or answer immediate questions. If you have a concern about your medication or insurance, you are stuck behind a screen. * The process is totally inflexible. For example, I needed to make a change in one of my prescriptions, but there's no way to do that, so what I had to do was go through the entire process and eventually a staff member brought me the prescriptions, which I then had to hand back to the staff member with instructions on how I needed to modify the prescription so basically we had to repeat the entire process again. One of the prescriptions had to be undone and refilled and added about 20 minutes to my wait at the pharmacy counter. It was interesting to hear other people standing next to me using the screens commenting to each other, and to me about what a terrible process this is. I've cleaned that up a little bit for publication. This reminded me to some extent of what would happen in the corporate setting when a recent college graduate got to put his or her " brilliant new idea" into practice and roll it out to the customer. * Confusing Interface: The system forces you through a tedious series of questions that are poorly designed and counter-intuitive. * Significant Delays: What used to be a quick exchange of a name and date of birth now takes two to three times longer. The automation hasn't streamlined the process; it has added unnecessary friction. * Lack of Support: This new system feels like a punishment for the customer. It makes getting vital information extremely difficult and creates a barrier between the patient and the pharmacist. I hope management reconsider this "upgrade." Pharmacy services require a level of personal care and efficiency that a flat-panel screen simply cannot provide. And this particular pharmacy has a wonderful staff who have always provided great service.

    Buyer, beware!! I…read moreused to have good luck at CVS pharmacy. I always use the app to fill prescriptions and pay for them. My husband was picking up one prescription that I had already paid for and the clerk filled another that I had not wanted. He wasn't sure if I needed it or not and wanted to be on the safe side by picking it up. He was charged $80 when i usually pay four dollars. He went back within a few days trying to figure out why this had happened and they told him there was nothing they could do. I called and they said they could have swapped it out for a different plan like good RX and it would've only been $25 but it had to have been done within two weeks. Unfortunately it is now past that time, and they will not do anything. very disappointing that they would not support their customers and would happily charge $80 for something that is normally four dollars and not take responsibility for what their employees are telling their customers. Very disappointing. Walgreens assists their customers by making suggestions when they pick up their prescriptions and the cost seems out of line. CVS obviously does not do that as the manager Phuong told me today. Please be aware and consider using Walgreens if you are able.

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    CVS Pharmacy
    CVS Pharmacy
    CVS Pharmacy

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    Walgreens

    Walgreens

    3.1
    (19 reviews)
    4.3 mi
    $$

    Every-time you go this Pharmacy your prescription is never ready they are ALWAYS under staffed,…read moreslow and not very pleasant Its not even the busy season !!!!

    STAY AWAY FROM THIS PHARMACY. If you dont believe me look at…read moreall the 1 star ratings for this crappy company. After reading many other reviews it seems I'm not the only one that has a problem with the staff and their bs laws. It seems they're the only one held to this standard. I only come here because its close to where I live. Never again. Fk them and their stupid company. This is an addon from what I wrote below. Worst incompetent pharmacy ever. Don't come here they cant do simple math and with hold your prescriptions. They claim some kind of bs law. Then tell me why when I go to a non corporation pharmacy they give me the medication and say thanks for coming and have a nice day. The only time they said Id have to wait is if the insurance wouldn't cover it, but guess what you can still buy it and they wont give you a hard time. Walgreens is ran by a bunch of backward morons that don't know their a$$ from their elbow. Stay clear away from this pos company. They love to mess with your medications that you need. How she going to tell me that I got a 30 day supply and it was 31 days in the month and she claims to give me an extra. Btch just give us the medication the Dr wrote and move on. NOOOOO they make a big deal out of everything. Worst company stay away from this scummy company. I wish I could sue the crap out of them for being this scummy and stupid. Sick and tired of being denied the medication the Dr wrote for us to take. They do this and mess everything up and blame it on you. This is the 3rd time this crap company did this. I rather spend 10 dollars in gas to go to a competent pharmacy who doesn't do this BS. Fk you Shtgreens and all that work in this pharmacy f u to. Scum.

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    Walgreens
    Walgreens
    Walgreens

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    CVS Pharmacy - drugstores - Updated July 2026

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