It was very good customer service, and fast access to what I was looking for. Employee easily knew…read morewhat I was looking for and helped greatly.

I am 6 foot six and need a big tall section, and JCPenney offers a lot of good quality items at…read morevery reasonable prices in the big and tall area of the store. I buy lots of items here and online. The only drawback is they used to have some higher quality, short sleeve sport or dress shirts and they've kind of moved away from some of those. But I still shop here. I'm gonna read your basis.

We had a nice experience with Jackie in the Sephora department today -- she was very pleasant and…read morehelpful and she took her time to help us choose the right products. Thank you! :)

Shannon was super helpful! I had some pretty difficult make up product requests. She went out of…read moreher way to look up ingredients and color match and overall make me feel special even when I'm dealing with difficult skin. Thank you Shannon!

Had Stefani in the salon color, cut, and style my hair. She is so sweet and very professional…read more Took her time and made sure it came out just as I wanted. She is a miracle worker. I highly recommend her!!!

There are 2 Sallys in town. This one has a slightly larger inventory, though I so despise trying to…read moreget in and out of this shopping center. All the products are in clear view and are rotated reguarly. No dust anywhere....they keep this place clean. Employee Sierra has been most helpful with her knowledge and courtesy. Make sure you get a Sallys card for the best pricing and coupon mailings!

Absolutely loved how friendly and helpful the customer service was in this place. I didn't quite…read moreget the lady's name but she was very friendly and even gave me instructions on how to use the product. She helped me set up an account. 5/5, would recommend going.

Lynn was wonderful. She took so much time with me and made me feel very comfortable. I would…read morehighly recommend her to anyone needing a wig!

My 78 year old mother has been buying and wearing hair pieces/toppers for many years due to a…read morehealth condition. She has always purchased similarly priced hair pieces that were custom fit, hand made, had a natural-appearing scalp, clips that were sized and placed to securely attach to the head and hair that looked, laid and behaved as human hair does and should. After being promised a piece of that quality my mother trusted this shop and ordered and prepaid for the item. When it arrived at the store it was handed to her laying crumpled at the bottom of a plastic bag. She tried the piece in the store and it didn't fit her head. In addition, the clips were nonfunctioning and misplaced on the "scalp." Lynn cut and removed the clips from the piece and told my mother that she would replace them with bigger ones for 5 DOLLARS A PIECE (have you ever??? This is a $1400 hair piece!!) My mother was then assured that she would be totally satisfied with the topper and she took it home to try. The haphazard replacement clips made it impossible for my mother to figure out which way to put on the piece. Every attempt to make it look right failed. Even when taking the piece to another salon locally and asking a professional to help her it still looked so ridiculous and unnatural that the stylist she consulted was shocked. My mother then consulted with several other local professionals as well as a trusted boutique from out of state. All were in agreement that the item was a cheap, machine-made item not worth even half the price my mother was charged. My mother was distraught. These toppers have been a very expensive investment because they are a vital part of my mother's personal routine. Her self esteem and confidence were devastated. Not only because of her not having a head covering to wear in public but also because of her feeling that she was mistreated by this store she thought she could trust. After all the consulting with others and trying at home to put it on and make it look decent she called Lynn and told her that she was really concerned and disappointed and wished to return the item. She was immediately dismissed. She was told it was too bad and reminded that she had "signed the receipt." My mother tried to dispute the charge with her credit card company but the retailer denied any wrongdoing and told the card company that my mother had signed the "no refunds" receipt. Absolutely criminal. If the store policy is to not allow breaches of contract, should they not also be held to fulfill THEIR end of the contract? A hair piece of custom quality worth over $1400? My mother will be filing in small claims court for a refund but in the meantime locals should be aware of the unprofessional and unethical practices at this establishment.

Kim at Fantastic Sams did a terrific job fixing my hair color from a…read more previous visit, also great haircut exactly what I wanted. Jason the manager was also great about making sure I was happy with my hair. Both so professional and friendly ! .

Very unprofessional. Service terrible I have an appointment at 1 o'clock Monday and yesterday I…read morereceived a text message Sunday from her personal phone telling me that my stylist Jeanette decided to take the day off as she has been overworking and decided to take the day off. there. I had been trying to move my appointment up to the previous Friday and had called twice to the Salon and left on hold and nobody came back to the phone. I also texted Miss Jeanette three times and three days later I get a text back from her personal phone to tell me she's taking the day off on my scheduled appointment. She said she would try and fit me in later in the week, but I also have a schedule and it would not have been possible. I always have tipped over 20%.

I visited this store for the first time while in town visiting a friend, and unfortunately the…read morecustomer service fell short of expectations. When we walked in, no one greeted us or asked if we needed help, even though the store wasn't busy. At checkout, I politely asked several times for my items--especially the candles--to be double‑bagged. The cashier insisted it wasn't necessary and refused, which was frustrating since it was a simple request meant to prevent the bags from breaking. Once outside, I asked my friend to go back in and request two bags. Even then, the same cashier made her feel uncomfortable for asking before finally handing them over. A basic request like an extra bag shouldn't be an issue, and it certainly doesn't cost the employee anything. The overall service could definitely be improved, especially when it comes to friendliness and accommodating reasonable customer needs.

Smaller location but plenty of stock for a lover of the chain. The semi annual sales are always a…read moregood bet but they do send out a lot of coups of you're on their mailing list. We were greeted right away by a staff member and asked if we needed help by an alternate staff member a little while later. The store was really clean and well kept. They had plenty of staff on hand for the busier holiday time. The new marshmallow and flannel candles seriously smell amazing but the body spray decor covers were just odd. Overall: A- Smaller but plenty to find if you love the brand.

Cher is amazing, I go to her all the time. This time I took my grandson because he wanted a haircut…read morehe picked out, he's 11 and was nervous. She hooked him up. He says he looks " bussin". Everyone at the shop was in a great mood, making him comfortable now he only wants to come here, he lives 2 hours away lol

Brynne was terrific. Thoughtful and a good communicator to satisfy my need for a refreshed look.read more