I had an order placed with a gift card I received from my mother for Christmas. I used it on an item and ordered it for curbside pickup. It was the last day to pick up the item, but my mother was in cardiac ICU in the hospital so my husband called to see if they could hold the order another day and he would pick it up for me. The girl on the phone said no problem at all. The next day I received a notice that my order had been cancelled. My husband called and told them what happened and had to speak to 3 different people including the manager. I paid with a gift card and it was used up so I threw it out and they didn't know what to do. The manager finally go on the phone and said she'd contact customer service. It's been days and have not heard anything back at all. I understand I didn't come and get it to begin with, but don't tell someone you are going to hold it and then cancel it and then say we will contact customer service and then not contact back. No one knew what to do. I couldn't get my money back from my gift card. It just added more stress since my mom was already in the hospital. She is what is most important though, but I wish the staff knew what they were doing. No one knew what to do and didn't say sorry or really cared. I ask for gift cards every Christmas for Ulta but I think I'll pass next year. read more

I would like to give a shout out to Rachel the Salon Manager, Rachel the Store Manager, and Aimee at the Salon. You three are wonderful assets to Ulta. Your kindness and professionalism do not go un-noticed. I appreciate all that you do. Thank you. read more

I had the best experience at this store and have to give a shout out to a remarkable employee here. Ducy made me feel beautiful and taught me so many tricks about makeup. You can really tell she loves her job and helping others. Thank you for a great customer service experience and for making my day extra special! read more

I arrived at Ulta about 30 minutes before closing to buy some face wash and shampoo/conditioner since I had forgotten to pack them for my trip. Being from out of town, I was unfamiliar with this store's layout and had to search through nearly all the aisles to find my usual brands. I was in a hurry to avoid inconveniencing anyone just before closing time. As soon as I walked in, someone greeted me, though I couldn't tell where the greeting came from, so I just said hello and continued shopping. While looking for my items, I noticed an employee who seemed to be following me everywhere I went. He never spoke to me but was always nearby, either "looking at products" or "fixing the shelves." At first, I thought it was a coincidence, but as I moved to different sections, he continued to follow me. Realizing what was happening, I quickly grabbed what I needed and headed to the register. I told the cashier that I felt extremely uncomfortable and violated by the employee's behavior. She appeared shocked and asked if I wanted to speak with a manager, to which I agreed. When the manager arrived, she claimed the employee was new and just familiarizing himself with the store. This explanation felt dishonest to me. Due to this unsettling experience, I will not be returning to this Ulta location. read more

Kyra and Victoria were so helpful when my mom and I came in to pick out some blush and perfume. The store was clean and well maintained. Thanks for the excellent customer service! read more

My daughter & I went to smell perfume we were interested in. Thank you Kyra you were so helpful & what a cute personality. Thank you Victoria for the help with blush. I was wandering & letting my perfume "rest" and Victoria was really helpful with that. You made us smile & the visit very pleasant. You were both great - thank you again. read more

Courtney was SUPER and did a super job doing my second ear lobe piercing. I called the store and it was easy getting an appointment with Courtney in the salon. She took me right to a chair and explained the process and ensured she knew what I wanted. Courtney took her time and carefully measured and placed dots on each ear. Then she showed me to ensure I was happy. She was careful and clean with the equipment. She showed me the earring choices to select; there are several. I chose the hypoallergenic silver colored hearts. I HIGHLY RECOMMEND Courtney!! Everyone in the store was nice and help read more

Ulta Beauty - Heart ear piercing - Cosmetics & Beauty Supply Near Me - Lady Lake, Florida

I came in for a facial and a treatment for my hair. I had recently gotten it highlighted, and was not happy with the results at all but too afraid to get it fixed in fear that it might break off my hair. Aimee, talk to me as soon as I walked in. She was very nice and inviting and gave me a little insight on what she thought I should do to my hair so I went with her advice and I've never been happier. She is a professional. She's very nice beautiful and I can't wait to return to get service by her again thank you for making me feel better about myself today! read more

Ulta Beauty - This is after she told my highlights down from a very hot orange red color - Cosmetics & Beauty Supply Near Me - Lady Lake, Florida

First visit to Ulta Beauty in Lady Lake... mixed feelings!! Would've liked to give them 5*!! Was greeted with a friendly "HI" walking in BUT I asked about fragrance free hair products and the first thing the woman says "we don't have any"! Really!!?? Even though your other stores sell it?! So I told them the name of the product I was looking for that has fragrance free and one of them was very surprised but walked with me to find it... and surprise -- it's fragrance free! What a complete turn off walking into a store and hearing NO UPON WALKING IN! If I didn't know they carried multiple brands I absolutely would've turned around and left. Ended up buying what I needed and the woman helping me was nice but seriously don't tell a customer NO when they walk in the door. Work with them... give them options!! read more

I asked consultant for mascara good for contact lens wearers. she directed me to Lancôme which I purchased. I tried it 2 times and each time my eyes became red and the mascara flaked off into eyes. Horrible stuff! Unfortunately I could not find my receipt. I took it back, explained, and asked if they could exchange it for mascara that was good for contact wearers. They said they would give me a 26 cent credit towards another product. Lancome mascara is one of the most expensive. I will never shop at Ulta again. read more

I have very sensitive skin and often have to return products due to allergic reactions. This team has always treated me with respect and has never given me any difficulty with receiving store credit or exchanging items out because of this issue. Extremely grateful for their kindness and empathy for those of us who tirelessly have to "try on" products that may result in allergic reactions. read more

I have been to this location 3 times and every time I leave with Mac make up that I don't want. I want Urban Decay, or Two Faced, and every time I get steered to Mac which I always return. So I have resorted to shopping online. read more

I came here to do My Happy Return. I was greeted right away, Both girls working were very friendly and helpful. I defiantly will come back! Store was also clean well stocked. read more

This is the best Ulta store I've ever experienced. My hair color got ruined somewhere else and Aimee was able to help me fix the problems. Aimee is a Master Stylist with amazing skills and she set me on a course for the hair color and style I now really love! Aimee is very kind and professional! Another star in the hair salon is Requesh! She straighten my hair and did a wonderful job! She is the Elite stylist and really knows what she is doing! I highly recommend Requesh as well! I also had my eyebrows waxed and trimmed by Sally. She was extremely talented at fixing my brows. Sally also helped me find a foundation and mascara I love. Sally's service and advice is a real reason to return to this store over and over! Also, I had a facial with Courtney! She is passionate about her job and it shows in the care and quality of her facial! Highly recommend getting a facial with Courtney. When you check out, you are greeted with warm and caring staff! read more

Denise who represents Estee Lauder and it cosmetics is phenomenal. She gave me a lot of her time and she was very knowledgeable with both companies. Every time I go there I will look for Denise. If Denise is in there I'll come back when she is. And of course I wound up purchasing Estee Lauder. Thank you Denise for your time and your kindness. read more

Hi I am very new to the Lady Lake area and as I pulled up into the parking lot I parked next to the car that smelled like marijuana and the woman in it had her windows down I didn't know what to think but she got out of her car and I did too I proceed to walk into the store behind her still smelling her perfume trying to mask the scent I didn't think anything of it until I see her go to her client to my surprise she was actually a stylist for Ulta she worked closest to where I was buying my shampoo I feel as though this is very unprofessional for an ulta employee to be doing hair while under the influence of marijuana I also overheard vulgar language being used and the client looked very uncomfortable I tried listening a little bit more just hear a name all I could hear was keesh anyways I will not be back or spend any money at this Ulta avoided read more

The past 3 times I've shopped in your store you have dropped products that I use in my daily routine. I think your focusing to much on what is new and trendy versus luxury brands. Dropping Olay line is a mistake. Now I have to order on line and pay shipping. Thanks. read more

Stay away from the salon! I went in to get a blowout and left with charges for other services. They asked do you want some curl, and I said sure, but they forgot to say that would be $30 extra. They try to add all those extras without disclosing it is extra. Maybe if they were upfront with their customers they would be busier. I never had this problem at Ulta in Gainesville. read more

I waited 2 hours at the salon for a small haircut. People after me got ahead of me and didn't even bother to cut my hair. However their products are good it's just the salon is complicated in the afternoon! read more

Never hit this location again. 6 people in line, ONE cashier and 6 employee's standing around doing nothing talking with eachother.

Had a good experience. Someone came to see if I needed help quickly. I was afforded knowledgeable recommendations and I am happy with my purchases so far. I'm relieved to have such a store within a reasonable driving distance. It's great. read more

Went in with my lady friend my god the bathrooms in this place makes the place smell funny. The people at this store are slow and don't know how to count money when you check out. read more

Went in for some sunscreen and left very happily with more products. Also, Sally at the brow bar is amazing!

I would not recommend Ulta to anyone. My friend and I went there for a cut and color and both came out with gray hair, I am blonde. Very unprofessional when asked for our money back. The manager was also very rude and our hairdresser cleary did what she wanted to do and never listened to what I, the customer wanted. read more

the cashiers at this store are slow and ask a lot of dumb questions. The head Cashier at this store is very rude. The other one is very clueless. It took 15 minutes, just to get one item because of cashiers are very slow. The Restroom at this store is very nasty. the store is very dirty and also have bugs on the shelves. some of the shelves had dust on them. the products on the shelves was extremely dirty. Some of the workers were on the phones in back of the store. read more

I'm a regular customer and drop a lot of money here. My gripe is unlike Sephora they are very stingy with their samples. Just spent almost 400.00 bucks there today and asked if they had any samples I could try. The answer? No. The Girl said she would have to ask the manager and was rather snotty about it. The last time they managed to put a sample in my bag, (rare) it was the exact same moisturizer I was buying! Really?? I wish they had a Sephora in my area! From now on, I'll just order online. read more

I come here all the time. Everyone is always nice. Today was my first time trying out the Salon. It was great. I didn't need an appointment and I was helped by Donovan. He left my hair exactly how I wanted it. Very detailed and took his time. I would recommend. Ask for Donovan. read more

Had an amazing experience at Ulta! The staff was super friendly and helpful. Not only did they help me find the perfect gift for my wife, but they also helped me clear up some issues I had with own dry skin..I highly recommend read more

Always super helpful. Every time they ask what my price range is and my goals as far as makeup goes. They recomended great products and I'm looking forward to going back to getting more to improve my look. :) read more

Waited 30 minutes for assistance, walked out came back in waited 30 minutes again, tried to book appointment and told first opening 2 or more days away. While waiting overheard that i could not see this person who was chatting about her career goals not skin care. I was going to spend around $200.00 today but will never go back to the store. read more

I have experienced great customer service over all at Ulta through out all departments except in the salon department. I have had problems with having hair stylists "letting" me completely bleach my hair. As is I need permission to do my hair.. Like I'm paying you to do my hair so do and it don't ask questions! THIS BITCH LINDA; did my hair didn't fuck it up or anything but was so rude about doing it! Kept saying every time she was check the color that how horrible it looked and how bad it was going to turn out but when she was finished she wanted to pat herself on the back and take all of the credit after complaining the whole time doing my hair. Linda at Ulta hair salon is not suggested by me especially if you are wanting to do something crazy with your hair. I was 2 seconds from walking out going to Sally's and buying the stuff to do it myself. It would have saved me so much more money and patience.. I paid $195 for a shitty attitude and an alright bleach job. I give all of the other departments 5 stars but the salon department most definitely will get 1 star from me. read more