One can have bizzare experiences here, like a tech on a register stating as fact that drug X is most umcommon, not in stock, and will take a while to get there. One then transmits this info to one's doctor, asking for a substitute. On another visit for a different reason, a casual question to a different tech reveals that they are never out of drug X, and they produce a large jug of it. This now becomes a train wreck between the doctor, CVS, and the insurance company. Others common drugs one would think they would keep alot in stock, they do in fact run out of often. read more

CVS Pharmacy - Since they closed Leesburg, has become an unpleasant experience here. - Drugstores Near Me - WILDWOOD, Florida

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After all the information about the recall of certain CVS branded eye drops, I took my 2 bottles to this store to get a refund. The clerk said: Do you have a receipt? No. Do you have a letter from CVS? No. Since you purchased them months ago, they are not part of the recall. Not true. A Manager came out and had the clerk scan the boxes. She gave me a Money Card for a refund. Fine with me. Since these are CVS drops, there should be no questions about getting a refund. read more

I have given this location multiple tries, hoping it was just a bad day. Each and every time I go there to pick up a prescription there is an issue. The drive through is pointless, unless you have 30-45 minutes to waste. It is not fast or convenient. Inside the lines are long and most of the staff doesn't acknowledge people waiting... its a 'not my job' kind of atmosphere. Today was the last straw, I saw one car in the drive thru and thought this can't take long, after about 20 minutes the car behind me left (and I was no longer blocked in) I left. Very frustrating, can't wait to move my prescriptions elsewhere. read more

I tried like heck to do business with these folks. I placed a new order for a refill after seven or days never heard from them. Tried to call but there's no way to call that store. Boy that's poor customer service! Anyway I called as a doctor's office when I called the pharmacy. That was the only way I could get through! I was chastised but found that there was no record of my request. CVS is really a joke. No wonder they have a one and a half star rating. I would have given them zero if I could read more

This CVS Pharmacy does NOT deserve a single star, my experience was horrible. I turned in a prescription on 25 Sept. My Script is a controlled substance and had to be ordered, (understandably). I was told, by the short female pharmacist that she would contact us once it came in. A week after turning it in, no call, or text ever came. I called the pharmacy, my husband called the pharmacy. We were given the run around. I let a day pass and called them again. Finally I'm told there is a so called "glitch in the system" and my script was never ordered. This glitch they claimed had to do with my Doctors ID #, yet they never called my Doctor, never notified me. They assured me they were working on it, numerous days passed, patiences is gone! Once again both my husband and I contacted the Pharmacy to check on the status on my prescription I haven't been able to take now for almost 2 weeks. I finally contact my Doctor and had to explain the stupidity of the CVS Pharmacy in Wildwood, Fl. CVS never called my Doctor at all to resolve this.....Everyone at the Doctors office is now scrambling to ensure I get back on my medication. My Dr. Office gave me a one month supply while I go through this drama. I drive to pick it up medi's at my Doctors office. WHILE in transit I called CVS Pharmacy to notify them I'd be picking up my hard copy prescription and changing pharmacies since they can't seem to pull their chit together. I was then told, I couldn't pick it up, they would send it to the pharmacy of my choice. I was to "ALLOW THEM AN HOUR" to send it to Publix Pharmacy...... *Crickets* I called Publix Pharmacy 1.5 hours later to see if they received it... SHOCKER, they never got it. Fed up with 2 weeks and 1 full day later (10 October). I called CVS Pharmacy againnnn to say, I'm coming up there to pick up my prescription MYSELF, "Have it ready!" To which a girl on the phone told me, "Oh, we can fill this!" I said, "well you haven't for 2 weeks, now you can suddenly fill it?" No......I'm picking it up, NOW! I'm done with your Pharmacy, so I drive up there.... I go to the counter, and was told by a very RUDE TECH, that she can't give me my hard copy Prescription because it's a controlled medication. I informed her I had hand carried it into them and I'm taking it with me. They are not legally allowed to withhold it from me. Then the conversation went to, oh we sent your script to Publix Pharmacy..... Me: Hmmmm, when? The rude one says, 45 minutes ago! I said, umm that's interesting, I just called them 5 minutes ago, and they never got it! Back and forth 3 times this girl basically called me a liar. She said loudly to me, " AND YOU, can go have a seat, OVER THERE!" I said, ummm excuse me? No, I'm not sitting over there, I came for my prescription. Then she calls the LP officer on me, has LP standing behind the counter with her as if a 125 pound, 62 years old, Is going to some how leap over the counter and harm her? Lol She proceeds to call Publix to prove me wrong, and low and BEHOLD! Publix's Pharmacy never received my prescription! Duh! She never apologized, after 30 minutes she finally hands me my prescription and scribbles a note to Publix Pharmacy on a sticky note and attaches it to the back of my prescription about me Btw, ole rude ass... you are a joke, your nasty gram was laughed about, it showed your lack of maturity and the stupidly of WILDWOOD PHARMACY! No apologies of course! You try going two weeks without your medication for your chronic stomach pain and see if it doesn't upset you too! If you live in the Wildwood Florida area, do NOT EVER use this CVS Pharmacy, the customer service is horrible, they Jack you around, the female pharmacist is abrasive and rude, the techs are rude. No apologies were ever once given to me for their lack of professionalism in not filling my prescription. Go to Publix, they have a 5 star rating. Publix Pharmacist got my prescription to me the following day, ZERO Issues! Less then 14 hours! read more

I so far so good this pharmacy has stepped up each time and taking really good care of me and my wife so thumbs up and thank you, CVS Wildwood read more

I have never been to a pharmacy with worst customer service. It's now 4 times in a row that my doctor called in a prescription at 10am and they were not ready by 5pm. When I tried to call and see if they were ready no one answers the phone. The latest issue was I went to urgent care and they called in a prescription at 2pm went there at 6pm they were closed and never texted me to tell me my prescription was ready, which is wasn't . They could care less about the customers. Understaffed, they need at least 3 more people working per shift. They should be ashamed to call themselves a pharmacy. Management is awful. read more

Terrible unorganized pharmacy. No 150mcg synthroid in stock. Never has this happened to me over the years. It looks like a junk shop behind the counter. Since coming to Florida 2 months we have had nothing but problems with this pharmacy. read more

Although the employees are very helpful (when you get a chance to talk to them) this pharmacy is just to overwhelmed to help anyone who is not able to wait 10 to 15 minutes to talk to the pharmacy on the phone. Sometimes the drive through can take 10 minutes for someone to come to the window. Inside is a little better but not much. If you value your time I cannot recommend this pharmacy read more

This pharmacy has HORRIBLE customer service. I agree with all of the previous reviews. I finally hung up after being on hold for over 20 minutes to see if a prescription is ready. Wait times in person are also ridiculous. My husband switched to Publix and I think I need to do the same thing. read more