Poor Customer Service at Grand Traverse Publix…read more My spouse and I have been shopping at the Grand Traverse Publix for four years. The staff on the floor and at the registers have always been friendly, and several even recognize us when we walk in. However, this was my first time using the customer service desk -- and unfortunately, it was a disappointing experience. For months, I've been trying to find Armour Vienna Sausage - Reduced Sodium. None of the four Publix locations near me have had it in stock. Two weeks ago, I asked the cashier about it, and they suggested placing a special order at customer service. Great idea, I thought. I went to the desk, explained the situation, and the employee checked the back before offering to order a case for me. I filled out the form and was told they would call when it arrived. The next day, I stopped by again and was told it usually takes 2-3 days. Two weeks passed with no call. When I returned to ask about the order, Kristen at the desk was helpful and contacted someone named Matt to check on it. He called back and said there was no record of any order at all. As we were talking, the original employee who took my order walked in and said, "All we do is put the order in the basket -- after that it's up to them." Not exactly the kind of answer that inspires confidence. The assistant manager, David, eventually came out but didn't introduce himself until I asked. While I explained the situation, he typed on his handheld device and told me another store "might" have some, even though I had already checked. Then he asked if I wanted to place the order again. At that point, the answer was no. It's disappointing that a store known for customer service dropped the ball so completely. I ended up ordering the product from Walmart online, and it will be delivered this week. The lack of follow‑through -- and the dismissive comment from the employee -- was the final straw.

As stated in reviews for other Publix locations, I like them as a chain…read more I like the colors, decor, and lighting, as opposed to Save A Lot which is dreadful. Publix is always clean and well- stocked. The staff are all cordial. So they must be well managed as these things were true at this location, as they are at Magnolia or Lake Deaton. This one is near the crazy busy Lowe's, so convenient if you are going there.

The owner/pharmacist is caring and has many year of experience. It's like going to your…read moreneighborhood pharmacy if long ago. Get all our vaccines and tests here. Fast and personal service.

From the owner: We offer all covid vaccines, Shingrix, Flu, shots as well as holistic medications. We deliver for…read morefree. We are a neighborhood pharmacy.

TERRIBLE . my advice is anyone that goes to pharmacy, triple check your prescription as they made a…read moremajor medication error and the pharmacist never apologized or could care in the least. Seemed annoyed when i pointed it out. Luckily mine wasn't a life-threatening mistake. Will never ever buy anything from Walgreens again.

One encounters a series of dubious stores coming westward from Route 27, civilization begins at…read moreabout this plaza. I have never been a fan of Walgreens as a chain, but this one is larger, and has wider aisles, than the one up north I have more experience with. It still has the high prices trade off for convenience that they all do. Kathy at the register was proactively helpful in pointing out to me that if I quickly signed up for the loyalty program, my single twelve pack of Pepsi could instead be three for 9.99

I felt the need to write a review after seeing so many negative ones. This is our go-to pharmacy…read more We have to use Walgreens with our prescription plan, but we've had great service with this particular one. Couple tips for people who want the best experience: 1) Put a card on file so you have Express Pay - that way, if you go inside, you can go to the quick checkout line and bypass everyone else usually. 2) Use the automated phone system to do refills, so you don't have to wait in line to drop them off. 3) Sign up for text alerts - I get text alerts when my prescriptions are ready for pickup, or if there is a delay. Saves me a lot of time waiting in line, only to find out things aren't ready. 4) Do the drive through - I pretty much exclusively just do the drive through. The line isn't usually very long and the staff has always been helpful and friendly to us. 5) If you need to drop off a prescription or ask a question, also do the drive through. It is difficult to call and get a person, especially during peak times. We've been using this pharmacy for about a year and a half and I have two people in my family who have multiple, regular prescriptions and I've never had a problem. The staff is always nice and always willing to answer any questions I have. Remember also - staff is on lunch break from 1:30-2:00 everyday.

I put a prescription in 3 days ago we went to pick it up & the tech said oh I'm sorry it's not…read moreready if you want to wait it will be 15 mins or it will be ready after 2:30 to.orrow. it is "tomorrow" at 5:31 we got the same response. Excuse me why can it be ready in 15 mins if I wait when it's not ready in 3 days?????? Ridiculous and not the first time it's happened at this location

Have been waiting for a prescription since Monday. Was always told out of stock. This morning was…read morethe last straw. Was told it would not be available till Monday. Called CVS on 466. Prescription ready in 30 minutes.

Yama is the best pharmacists! She is knowledgeable and takes the time to answer questions so we…read moreunderstand our meds better. She also cares about her customers.

Great clearance items Great location…read moreGreat prices Great sales Great selections Great store

This store now has the worst customer service. It's to bad there used to be a lady that would…read morealways welcome you with a smile. Now if you ask anyone a question they will barely even look at you. I went into the store last night to make a return and the lady at the service desk jumped back like I was holding them up! Yes she even threw her hands up and jumped back. Now when you buy something for $60 and they will not even consider the situation, this is ridiculous. There employee handed me the wrong item. I got home seen that it wasn't what I had asked for and went back to the store to exchange and was told it could not happen. I will admit I made a mistake by not checking it but when you ask for one thing and they give you another they have some responsibility. Terrible customer service even with some of their products being cheaper I will no longer shop at this store.

I started with Walmart Pharmacy in December 2025. Every time I picked up a prescription or called…read morewith a pharmaceutical question, I was treated promptly and courteously.

I'm seriously considering finding another pharmacy. I have repeatedly had to return multiple times…read moreto get a prescription because the staff gave me a time and when I returned it still wasn't ready. Some refills appear to come from a central pharmacy in Orlando which may cause a delay. But the most frustrating interaction I had was when I took a prescription to the pharmacy and the tech advised the insurance company didn't wanna cover it... so she goes to hand me back my prescription. Seriously? Do what every other pharmacy would do and fax a preauthorization form to my doctor. The tech advised that it would probably take a week. I got it the next day. Just seemed like she didn't wanna go through the process. I guess my expectations are too high... it's Walmart after all. BTW, change the ink on your printer. I can't even read the literature that came with my prescription

These guys are great. Small town pharmacy with friendly and very helpful employees. They really…read moreoffer personalized service that I am very impressed with. Safescript is a drop off point for UPS when you miss your home delivery, like when you weren't home to sign. The older woman working there took my phone number and called me the next day when my package arrived. She told me she would, but you never really expect them to do it! One suggestion though - get the pharmacist some training on how to better treat his employees.

Safescript in Wildwood Fl is the absolute best. The staff members are helpful, knowledgeable - they…read morego the extra mile for you and are the most reliable pharmacy I have ever dealt with. Thank you Wildwood for always being there for us!

I have been using this pharmacy for several years now and it seems that they are falling behind in…read morestocking routine meds, as well as not getting in prescriptions ordered by my Dr in a timely manner. it's like they don't want to spend the money until the very last minute. I am considering moving my rx's to Walmart to see if they can provide better service.

Everyone was so nice and they cared! Just moved here and was assured my prescriptions were all…read moretransferred as intended. Found items on my list and left happy.

This review is for Lisa, the CVS cashier in Magnolia Plaza within The Villages. She went out of…read moreher way a number of times to help me out at the register to straighten out my receipt AND help me find a few items in the store as well. She is an EXCELLENT representation for CVS and this store in Magnolia Plaza!