Nice friendly service…read more The selection looks good for a small hardware store I rented a uhaul here, the pickup and drop off process was nice and smooth I'll have to return for other items in the future (yard maintenance items, tools, etc)

A genuine small town hardware store. Very good selection with relatively decent pricing. The staff…read moreis friendly and helpful. Every time I go in they make me feel like I am a regular customer or a member of their family. I love going into this store.

Can't really give the garden center a complete 5 Star because it seems to be more of just extra…read morespace to hold extra items for Walmart. Yes during the peak seasons for flowers they do carry a wide arrangement but other than that it's mainly a seasonal holding spot for items. When they do have the flowers there some of the employees that's are working that section are a bit clueless to what is actually going on. If you need help finding or knowing more information of a particular flower it's a hit or miss if you will find what you are looking for. They do have a few registers in the garden center that you can checkout out. They have also placed a small cooler with sodas in them so you can take a soda while you are checking out. I also have notice that depending on what season it is or how much extra items they may have floating on the floor depends if they will have clearance lingering back there as well.

I truly don't understand how this location continues to offer mobile ordering and curbside pickup…read morewhen they appear to have no idea how either works. For context: I live in Cecil County, about 35 minutes away, have a fussy toddler who hates being removed from her car seat, and I'm also dealing with a recent injury. That's why I place mobile orders. I also like to confirm items are available before committing to a 70-minute round trip. This should not be a controversial concept. Every. Single. Time. I place a mobile order at the Chestertown store, there is an issue, always involving the same young gentleman at customer service. The routine goes like this: * I check in on my phone * I wait 15+ minutes * He finally comes outside and asks if I actually have an order * Asks my name * Goes back inside * Comes back out and asks what I'm here for * Returns inside again and eventually brings out my item after nearly 30 minutes of waiting in total Tonight was the final straw. After waiting an extended period of time, I was told that they didn't have an order for me, despite the fact that I had: A confirmation number An email saying my order was ready for pick up Email reminders telling me to pick it up by 1/1/26 Turns out they've apparently been out of pelletized bedding since earlier in the week. Information that would have been helpful when I ordered on Monday. When I asked why I never have issues at other Tractor Supply locations (Middletown, for example, is flawless), the employee was extremely rude and actually suggested that I should just go to the Middletown store instead. Incredible customer service strategy. I then called the store to speak with a manager and was routed to the assistant manager, who informed me that: * The system would "eventually" refund me * He would not process a refund himself * He would "talk to" the employee * No other solution was offered That's it. That's the help. I typically purchase 200-300 lbs of chicken feed per month on top of bedding, cat food, etc., but I'm done wasting my time, gas, and patience here. I'll be switching to Chewy, who somehow manages to understand inventory, communication, and basic courtesy. If you value your time, rely on curbside pickup, or expect employees to know whether an order exists before asking you three separate times, go to literally any other Tractor Supply location.

In November 2022 I purchased a pump for approximately $129. With 2 year protection plan that starts…read moreafter the 2 year mfg warranty. November 2023return non-working pump to be told I never purchased the plan and no warranty. Purchased 2nd pump Nov 2023. With one year warranty to start after 2 year warranty. Returned non-working pump April 2024. Was told I had no purchase history and the receipts and service plan was lost. Called protection plus, and received both dates of purchase. TSC could not locate still. Mgr Kristi was insisting that I must repurchase the protection plus plan, I had yet to ever use. That didn't make sense, but she at least returned this one pump. I then contacted corporate. In under 48 hours district mgr Alex strange reached out, and listened to my issues, and offered me a simple solution that made this all better. A full refund of both pumps and protection plans. He as well made sure I saved his number for any further needs. Huge shout out to both Geoff and Heather, they truly are awesome folks whom enjoy helping customers and have a wonderful personality. Thanks again Alex. Mgr Kristi has a few improvements to make IMO as a gm. With customer relations and understanding TSC policies. Otherwise this would be a 5 star.

I had an enlightened and educational experience while in the store. Ms. Kathryn Reed was more than…read moreknowledgeable a out the product's in the store, she delivered that information in clear and concise manner. She gave me options while she educated me. I watched perform this task not only with me, but with every she touched in the store and over the phone. As a manager myself, Ms. Reed is definitely an asset to the organization. I thank her and appreciate her for have the patience and taking the time to help me!!! Leon

As a new home owner with zero experience decorating, I need all the help I can get. Kenny…read morevolunteered me to be in charge of painting our new home and initially I felt completely overwhelmed with all the choices that are out there. However, Howard here at this store has been a phenomenal help with color choices and even additional decorating ideas! I have been in the store 3 times in the past week getting booklets, color cards, and a ton of paint samples for bedrooms/hallways/trim/ceilings...so we can figure out what really works best. Each time I have been in Howard has been more than helpful and a pleasure to work with throughout this process. He has given me helpful hints that have been wonderful since I know nothing about painting and all the little tricks to make our home look beautiful. If you need to paint-go to this store !!

This is a good giant the donuts really good and flowers pretty. I love this store. I recommend…read moregoing here.

Abigail has been a joy to deal w/ recently as the new pickup manager. Not only do i get a cheerful…read morecall to let me know that my order is ready, but she goes above and beyond to make sure that the customer experience isnt a rough one. No more 30 min wait for pickup. Things are really easy and timely since she joined the giant middletown team. Keep up the good work. SH

My grandmother orders plants from these guys and absolutely loves them! They are great men who…read morehave a passion for gardening and providing the best of flowers and shrubs to the public. I have never purchased anything their myself, but I have driven there to pick up my grandmothers orders many times over the past three years. They are located in a very small town, very quaint and the last bit of the drive is beautiful! They are always incredibly helpful and my grandmother has never been disappointed with any order she has received.

Thank you for the quick turnaround time and the gorgeous bespoke arrangement for my in-laws…read more Absolutely perfect and I will recommend your shop to my family and local friends.

Terrible customer service. Or hid delivered for Mother's…read moreDay was unacceptable by my son who had sent me. When he notified this florist, they delivered different orchid today. The delivery man from florist was rude and insulting. Awful experience!!

SHOP LOCAL!! I must admit, this was my motivation when I decided to shop at Sears Hometown Store…read morein Middletown. I was buying a range, and little was I to know that my situation would become complicated due to selection, availability and delivery surrounding a scheduled home inspection. WOW! Alexis worked "magic" to ensure things were sorted out and everything went as smooth as silk. What Alexis did to accommodate me would NEVER have happened at a big box store. This affirmed to me that for many reasons we should SHOP LOCAL!

The Staff was great!! They priced Matched and it was a very fast turnaround on delivery.read more