Requested service on my partner's car. Mechanic was very knowledgeable and appreciated his…read morerecommendations. Dropped my car off and was ready the same day. Went to pick up my car and encountered another issue that the shop quickly resolved. Quick turnaround. Very friendly.

Professional, attention to details, and very passionate about the job. This is the kind of Customer…read moreService you cannot find anymore. I would definitely recommend if you are looking for that old school , professional customer service. Thank you Taylor's Auto Center.

I went over today for what I thought was a past due oil change.... And was pleasantly surprised…read morethat Jared checked and told me I really didn't need one today ! Still some honest people out there! I did get my air and cabin filters changed( never had been done) ! Great service and I WILL go back in soon when I really need the oil changed!!

That boy brandon got us right they gave us water, gave us an oil change. Had conversations with us…read more i appreciated it

I normally take my vehicle to the location in Baton Rouge (travel back and forth for work) but…read moretoday I decided to try this spot. The young men that waited on me were extremely polite, fast and informative. The lead attendant offered me water and to vacuum my car. For the service and price I will definitely be back.

This is a franchise in which the own hires people that don't want to do there job. Lack of keeping…read morerecords and also just doing what the want to your car. Don't go here they over charging and also not keeping records of service. There is no excuse for lack of customer service and outrages charges! You have been warned

THE BEST SERVICE AND REPAIR SHOP!!! I will not bring my vehicles anywhere else for oil changes and…read moreauto repairs. They are very honest and will help you address the issue in the most economical way.

This is the only place I feel comfortable bringing my car as a woman and as someone who doesn't…read moreknow much about cars in general. They are honest, so friendly, and fast. I never feel like they are trying to up-charge me. Great service!

Excellent and quick service provided for a frequent traveler in between stops for last 2 changes…read more Appreciate the customer service, transparency, and thoroughness. This shop will be my guaranteed scheduled stop going forward during my annual travels. Special thanks to the AsstMgr, Royal, who was awesome and took care of me and my concerns!!! Great price for the excellent service and received great feedback to arrange for upcoming potential service needs. Thanks again Royal!!!!! Appreciate you!

they are advertising a free AC performance check yet when my husband got there for his scheduled…read moreappointment they told him it's NOT free and would be $150 to check. FALSE ADVERTISING!!!

I was smelling exhaust in my car so I took my car here. The lady at the desk was very nice and…read moreprofessional and said my car needed a smoke test. Well they charge me almost 100 dollars for the test, the test came back saying it was a leaking fuel rail. The quoted me 1500 dollars to fix it. I had another mechanic look at it and he said it was the valve cover gasket and replaced it for me for 100 dollars. This place charged me 100 dollars just for a misdiagnosis. I know people make mistakes but damn they was trying to legally rob me.

After realizing my front tire was showing wire I was looking for tire shops that would be open on…read moreSaturday that can do bigger after market tires. Not expecting to find one that can take me in on such short noticed or have my tire in stock I drove by this place and decided to give it a try. I am so happy I did because they were very professional and quick, they were able to have my tires delivered in less than a hour and had me back on the road before lunch time and that's with the new tires and them diagnosing where the wear on my tire was coming from. You can tell it's a family run business who cares about their work. Even the very young female office workers are better than seasoned older ones I've seen at shops before. Over all you can see the pride they take in their work and that's so hard to find these days. I will be a repeat customer for sure!

AMAZING SERVICE! Alex and Brandon are great! We had a flat tire driving through Mississippi, and…read moreended up breaking a lug nut getting the spare on. Alex did amazing at setting us up a day-of-appointment, and Brandon was able to service us at 5pm and get us back on the road at 6pm same day. I'm extremely thankful for these 2!

I have been a customer for years at Firestone both through my company's Fleet service and my…read morepersonal vehicles because of the customer service I received with the Fleet service. Before moving here, I have had nothing but positive reviews for the One in Plano Tx and the one in Mansfield Tx. Both my car and my truck all the tires have come from Firestone, and the only work I ever had done on my truck was at Firestone. I set up an appointment yesterday 9-22-23 for today 9-23-23 at the Firestone in Slidell La at 1350 Gause Blvd, Slidell, LA 70458 for 9:00 AM . I dropped my truck off at 8:30 AM and observed what vehicles were in the Bays and which vehicles were in the parking lot. The "manager" who I would later find out to be Ronald, was talking to another customer. Telling a story to him, I waited patiently, after the customer left he finally acknowledged that I was there and asked me if he could help me, in the middle of this process a news story came on the tv and he stopped helping me to watch the news, back to helping me again stopping to watch the news and commenting on the story. Never once did he tell me how long it would take, or anything other than "we will get it looked at" Now previously at another store I went in and was waiting my turn and the customer in front of me was told it would take a couple hours to get to, when it became my turn I asked how long and the gentleman there told me right away because you have an appointment. Back to this store. I leave my car and my wife and myself go and have lunch do some things and it is getting to be 1PM - 4 hours after my scheduled appointment, no one has called. So we stop back by. My car is sitting in the bay, the car in the front bay is not the one from the morning. Mind you I am supposed to have a simple diagnostic. I ask the "manager" if my car has even been looked at, he replies he doesn't know. He looks on his board and right outside his office and the work order is not there. He tells me it is in the bay, I ask him again has it been looked at. He again replies he doesn't know. He goes out and comes back and says no it hasn't been looked at , that there were other vehicles ahead of mine. I angrily told him I had an appointment at 9 am. He tells me that appointment is to drop off only, that is not how it works. I tell him I have dealt with Firestone for years that is how it works, to get me my keys. I ask him who is the manager. He replies that would be me, then I ask him, who is his boss that is who I want to talk to. He replies I will give you his name and number. When I go out to get my truck, out of the ear shot of the customers I again ask him for his bosses contact, he tells me to figure it out. I said really that is what you have to say to me, I will figure it out. He then yells at me that I will figure out that it all comes back to him. He refused to tell me his name or give me his bosses name. I had to get his name "Ronald" and His bosses name "Chris" from the 800 number. I am awaiting a call back from "Chris" supposedly. What he doesn't know is that I just moved here to start a major project, We have 90+ f-150's and f-250's that his store would have been doing the oil changes and tires on for the next 7 years. Depending on how his boss handles this I am also considering canceling my account and credit card completely with Firestone. I wouldn't let "Ronald" service anything of mine if they were giving the service away. I have worked and provided customer service for my entire life, this guy is a horrible manager and doesn't know the meaning of customer service. He is a liar and a hothead. I should have read the reviews before going to this store. It make me wonder how someone like that keeps his job? My case# through firestone is 2764686 all of my contact information is there. The lady from the 800 "Says, Ronald is a store manager and nothing more" So he is not the district manager or area manager. "TRIPLE PROMISE" RIGHT ON TIME? I think not!

Great place to go, customer service is amazing, I would recommend this this place to anyone nearby…read moreor passing through!!!

Slow and no information. If it's going to be 45 min please let the drivers know. 3 cars at the…read moresame time in the bays but working one at a time and slowly. There are 5-6 employees why only one at a time?? I don't expect 5 min but I do expect to be informed of the time. I would just come back later. Unprofessional!

My family and I have been bringing our cars to these guys for years. They used to be on the other…read moreside of town by the old Slidell Mall before they moved to this Fremaux Town Center location. We have bought many tires for many vehicles over the years. The customer service has been up/down as the staff members change, but overall they have served us well. They aren't perfect but they have earned our loyalty and repeat business over the years. It's difficult to find a repair shop that you can trust, and these guys haven't driven me away yet. I try and schedule service appointments when I know that maintenance is coming, but their hours are very convenient whenever I have an emergency (nail in a tire, dead battery, etc.) and need a walk-in service. I don't use them for all my vehicle repairs but for the routine maintenance things they are my primary shop. As long as I have cars I will keep bringing them here. One thing to note: if you need tires but don't want Goodyear brand tires, they can get almost any brand of tire you want. Call them or go online and set it up ahead of time.

Our car wouldn't start after a day of shopping at the Town Center Shopping Center. My husband,…read morethank goodness, remembered that there was a GoodYear Shop near the TJMaxx where we were parked. He called and someone showed up within 10 minutes and had us on our way. This place of business is first class and I would recommend it to anyone who needs service for their car, truck, etc. thank you for everything!!!

I've been taking my truck here for a couple of years and the service has always been good. New…read morebatteries, a starter that kept needing to be replaced and they always stood by their work and treated me fairly. Their work and customer service on my most recent visit was above and beyond. Joe is the best.

My car was having issues driving from Florida to Texas. I stopped at two place before them and…read morethey were not able to get me in. The kind people at east Gause took care of me knowing I was needing to get back on the road. Highly recommend. Thank you so much for being a lifesaver.