I had a really disappointing experience with the auto care management team at the Harrisonburg, VA Super Walmart.
I was wary about taking my care to be serviced at Walmart vs a traditional garage, but decided it was only having new tires installed, so worth a shot.
To be fair, the technicians were fine. Did what was expected and in a timely fashion. The problem was the management team. Completely unresponsive to my complaint/situation.
The problem was that I purchased tires from Walmart.com. With less than 10K miles on them, 2 tires had worn down to the wear bar. I had all 4 wheels aligned shortly after the tires were installed ...and the car had no evidence of pulling.
I asked the manager to look into what could be done to either replace those tires or give credit towards new ones...crickets. Got the corporate run around. Explained he had to contact the store manager or possibly the regional manager. In the meantime, I contacted the tire manufacturer, only to find out that Walmart was selling a discontinued tire, with no disclaimer that the tire was no longer being made. The manufacturer said that likely the rubber had degraded with age and was the probable reason for the early wear. They absolved themselves of any culpability because a discontinued tire was out of their warranty.
I brought that info to the auto care manager again. Once again, no response. It has been about a month since all this has happened and have not received any updates. I have visited the store numerous times and called a bunch more. I guess their response is to not engage.
I have since sold the car, but this experience has put me off from ever using their auto care again and will most definitely not be recommending them to my friends or family. read more