They were not very friendly. The oil change took 25 mins. The oil change was only $50 for high…read moremileage. No complaints about the price They could be a lot friendlier and not talk crap about the customer down in the pit as they are getting the oil change. FYI employees your convo echoed up I could hear you say your comments about me! I gave them 3 stars because of the price

Extremely frustrating and unsafe experience…read more I brought my vehicle in for a specific issue and ended up paying $3,400 for repairs that did not fix the problem. Within one day, the vehicle was shaking badly, and I had to return because a part they installed (tie rod) was not properly secured. The issue continued for weeks, including multiple breakdowns and being without my car for several days. At one point, my vehicle was even moved to another location without my permission. The most alarming part is that the same tie rod failed AGAIN while I was driving, which is a major safety concern. I've tried repeatedly to resolve this with both the local shops and corporate but have not received a resolution. I would not trust this location with suspension or steering work.

Need something done to your car, go to Tuffy on Pierson Rd. My skid plate was hanging, they fixed…read moreit and sent me on my way. Excellent customer service. I will go back.

I don't understand yelps bad reviews for this business. They were excellent, quick, organized and…read morefriendly and didn't rip me off.

I have had the oil changes done at the dealership, which includes a full tire rotation with the oil…read morechange (synthetic oil) and I have paid less than I paid here just for an oil change. Not a single visible employee was wearing a mask, at a time when Michigan is the epicenter of covid, which tells me that not only do they not care about their employee health, but don't care about customer health either. I used this oil change place through my previous three cars, but I will not go back. Caring about workers and customers means a lot to me.

I stopped by to get my windshield wipers replaced after they snapped on an icy windshield…read more The person who helped me out was friendly and took care of me quickly. I've been to this location once before recently for an oil change and they were great then too.

Do not take any kind of Audi to this location. Staff doesn't know how to change the oil. Charged me…read morebefore starting my car, then took it apart and didn't know how to work on it.

I took my car here today to have the flex pipe on my 2002 Escape replaced. Dave's had it in and out…read morein 45 minutes for $140 and it runs beautifully now! No appointment, just drove right up and walked in :) I'm a young woman and so many times chain auto shops like Tuffy and other auto repair companies see that as an opportunity to take advantage of me. I had my car checked out by a trusted mechanic before taking it to this shop who recommended Dave's, even though I live in Fenton and Durand is kind of a hike. The guys at the shop quoted me right around what I was expecting to pay without trying to jerk me around, which I really appreciated. It's a little out of the way, but these guys are honest and did a great job on my car for a really reasonable price. I will definitely be back with any other muffler needs and recommend it highly to anyone looking for exhaust/muffler repair!

Stopped by on a friday evening and within minutes they had my car on the lift and diagnosed with a…read moreleaky resonator. Cut out and welded in a new piece and was gone not even 30 minutes later. Would come here again

My husband and I and our two daughters have used J & J for years and years for our Auto Repair,…read moremaybe 25-30 years and they are excellent! They are so good at what they do and honest and the price is good! We really appreciate them!

The best service in flint !! Fair price great guys !! Will sell you what you need not many places…read moreleft with morals & standards !!! Ask for Joe tell him I sent ya

I have leased a number of cars here and the service and salesmen are amazing. Would recommend to…read moreanyone looking for a new car! Tony is the best!

As an automotive professional, it's frustrating to see customers misled by poor technical…read moreexplanations from a dealership that should know better. We recently had a customer come to us extremely upset after visiting this dealership, and for good reason -- he was given blatantly incorrect and misleading information about a transmission we installed. The vehicle was fitted with a Jasper remanufactured transmission, which includes a new torque converter as part of the unit. The dealership told the customer the torque converter had not been replaced. This claim is false and also impossible to verify without removing the transmission -- something they did not do. They also told the customer the transmission contained the "wrong fluid." Again, this is an unsubstantiated claim. Fluid type cannot be identified without taking a sample and having it tested, which was not performed. The transmission was filled with Mobil 1 Full Synthetic LV HP, exactly as required by Jasper. To add to the misinformation, the dealership pointed out a zip-tied shifter cable as if it were related to the transmission install. The vehicle arrived in that condition, and this is a very common, well-documented issue on these Chevrolet trucks. The manufacturer has since updated the part. Replacing the shifter cable is a separate repair, requiring additional labor and cost (typically around $500), which the customer had already declined due to budget limitations. Providing customers with technically inaccurate information -- especially information that cannot be verified without disassembly -- is irresponsible and creates unnecessary confusion and stress. We stand fully behind our work, which was completed to Jasper's exact specifications. Based on this experience, I would strongly caution others to question the accuracy of technical explanations given here.

This dealership has been the worst experience I've had in 35 years of leasing new cars. I recently…read moreleased a brand-new 2025 Jeep Grand Cherokee Hybrid from them. After just a few days of driving, I noticed a serious issue with the air conditioning--it doesn't cool the car properly, even when it's on full blast. I brought the vehicle back to the dealership two weeks after the lease began to have it inspected. They told me there was nothing wrong with it and that there was nothing they could do. So now I'm stuck with a vehicle that doesn't work as it should, and if I want to get out of the lease, I'd have to pay $3,500 out of pocket. I've been leasing new vehicles for over three decades, and this is by far the worst car and the worst customer service I've ever experienced--from both Chrysler and this dealership. Extremely disappointed.

Bought a 40 thousand doller truck from al serra back in December only had vehicle for on week had…read moreto takin it in for new headgasets when ask for a pressure test on colant dealer ship management and sales men laid to me and said it was going to be 1200 dollars when all it is a hounded dollars for this test and this test would tell you if there was any exhaust fumes. Runing in the colant system. Dealer said they put new front end in this truck and they could work on the price. Both ball joints had to be replaced after them saying it was safe to drive it was not people the balls joints are really important for fornt end components and my mechanic. Had to redo the front end work that the dealership did for all you hard work peole out there stay away from this place. Repairs i had to frok out of pocket over 5500 dollers all said and done in the frist week we had the truck. 40 k never go here the top manger of this place he is absolutely a scam artist that you alserra for makeing my family surfer even hader in a allready had enough times dont be next thy do not care about your safety or what f financial burden they put on your family please dont be next