According to manager, debit transactions take three to five days to process on their end and…read moremerchandise/services are held until then. So don't take off work to get a new set of tires mounted until you first check to be sure they have your money, even though it's no longer in your account. I personally have no time for such foolishness and cannot begin to imagine how they are still in business.

The staff does very good work - more than expected. Another…read moreplace in town shorted me a quart because they did not check the manual for my car (takes 6 quarts). At another place, the guy flirted with a customer the entire time he worked on my car. This place has done the job quickly and the folks keep to their business. I'll be a repeat customer as long as I'm living here.

They are very nice people and explain the difference in oil changes and prices plus they aren't as…read moreexpensive as 95% of the other places I've researched. They are quick too.

I want to write a bit of a lengthy review because I really appreciate the folks at Harris 10 Minit…read moreLube. To make a long story short, they've really gone out of there way on more than one occasion to help me with car issues. The workers and management here are kind, professional, and really just care about helping customers with their vehicles. The first story was earlier this year with my wife's car. We drove to church on Sunday and noticed that there was a ticking sound in the engine. Walmart was the only oil change place in town that was open, so I took it there. After looking at it for a good 45 minutes, they refused even to put oil in it. They said it was "definitely a rod knock," and "the oil filter is a cheap off brand and is leaking so we can't look at it." Anyway, I was pretty nervous after that. My wife was pretty sure the last place she got her oil changed was here at Harris, so Monday morning I called them up. I let them know the situation, and the manager came to my apartment and put oil in it for me so I didn't have to drive it, potentially dangerously. Upon looking at the filter, he said it wasn't leaking, there was just a bit of residue on it. Also, they didn't use those filters so my wife hadn't actually been there for her last oil change. Despite that, they still took care of us and helped us. It wasn't a rod knock by the way, it just needed a bit of oil. The second story happened just yesterday. I'm borrowing a family vehicle at the moment, and my family asked if I could get the oil changed while I have it. I took it in, and immediately there was a problem. The oil plug wasn't coming out. The threads were stripped from the last place my family had taken it. The worker started explaining to me that I should take it where it was serviced last because of the stripped bolt. The manager heard this, and came over to talk to me. I explained that it wasn't my vehicle, I wasn't sure where it was serviced last, and it was definitely not in town. He then took care of it himself. After working at it for a few minutes. he got the stripped bolt out, had to tap in new threads, and put in a new plug. He didn't have to do all of that, especially since they could have turned me away and avoided all responsibility. They didn't. They fixed the problem for me quickly, when they didn't need to per their policies, and for a very fair price. They really distinguish themselves from other auto service businesses I've gone to. I really appreciate the workers here and highly recommend their services!

Excellent experience! Quick, easy, and everything was just as promised. My car was serviced…read moreperfectly, and the price was great. Highly recommend!

*WARNING!!-LONG READ!!*…read more I bought my 2018 Jeep Grand Cherokee from Trotter in El Dorado. When I originally bought the vehicle, they took my Cadillac for a test drive as a trade in. They ended up leaving my key fob sitting on top of the car, and when homeboy whipped it around going down the road, the key fob was lost. After me and, what seemed to be, the entire staff walking down the road in pouring down rain, my key fob was then found completely ran over. With that being said, they supplied legal tint on my Jeep as a "Sorry." Cool. But there's more. A couple years down the road. I haven't had a single problem with my Jeep. Until: *August 2022: Went to town one day and when I went to get in my vehicle to leave, it wouldn't start. (Push Start, mind you.) It would turn over, not crank, but then wouldn't shut off. It just stayed "running," but then eventually kick off. I get it towed to the dealership being that's where I bought it from. *September-ish 2022: They told me it was the ECM. Bought one. Didn't fix it. (Reimbursed.) *October-ish 2022: They told me it was the Starter. Bought one. Didn't fix it. (Not reimbursed.) *November-ish 2022: They told me it was a head gasket. Bought one. Didn't fix it. (Mostly reimbursed.) *December-ish 2022-February 2023: They then tell me my motor has a "bent rod." Want me to pay $5,400 for the motor that is on back order with no tracking or estimated shipping/delivery. Somewhere along the way, they also fixed my hydraulic control module, because my brake lights stayed on. This has a recall. But I can't seem to get Chrysler to claim it? Anyway. I never gave Trotter the indication to fix this. They fixed it anyway, thanks. So I thought? Nope. Bought it. (Not reimbursed.) They also let my batteries completely deplete while they had my vehicle. Bought them. (Not reimbursed.) Meanwhile, they've had my vehicle sitting outside. With the window down. With plastic taped around it. Went by to pay my ridiculous $1,500 for parts and labor that didn't fix a single thing, to find my carpet on the floorboards to be soaking wet from all the rain. (Thanks for the mildew now setting in, I appreciate that.) Trotter has had my vehicle 7 months. SEVEN. MONTHS. To go from something electrical to mechanical and it still not working. (Oh, did I mention that their technicians don't know what they're doing? They called in a "retired certified Chrysler expert" to work on my Jeep. Anddddd. Here we are.) Like I said. Long story long. We paid that outrageous $1,500 and I'm taking my vehicle to a local mechanic shop. And before they get on here in their defense, I have recorded every conversation I've had with the Service Manager (Jeremy) and General Manager (Kirk) the past two months pertaining to my Jeep. Conversations where they have given me the run around, conversations where they have contradicted each other, and conversations where "they lied to the owner (Trotter) on behalf of the loaner I was driving" before they demanded it back. (I got the loaner approximately THREE months AFTER them having my Jeep.) I've been paying a Jeep note for the last seven months, and now expected to pay for a rental on top of my Jeep note, because even though, and I quote, "it's completely their fault for misdiagnosing everything for months, I can't have the loaner forever." But having my Jeep forever seems to be okay.. Here's the humor: Offered me $10,000 for my Jeep without the motor. Offered me $16,000 for my Jeep after I buy the motor. (Remember that $5,400 motor? Yeah. So basically still only $10,000 for my Jeep, right? They ain't slick. Only slick enough to get $1,500 in labor on nothing from me.) Take it for what you will. But I guarantee you, I'll have my Jeep up and running within the next month or two now that I'm getting away from this horrifying place. (Service Manager asked three times who I was taking my Jeep to. I never told him. Said he would have my Jeep put back together for us to come pick up by the end of this week. Explain to me why I still had parts sitting on a pallet beside my vehicle? That place is SORRY.) Big Shout Out to my Husband and our very good friends Michael and BJ for making the trip and taking the time to go retrieve my Jeep from that place. Y'all are the real MVP's. *Disclaimer-More horror stories in the comments on their Facebook page!*

Whoever left that last review is ridiculous! The owner is a really nice guy that just wants to run…read morean honest business. They are quick and thorough and take care of a lot of little things that other places either neglect or charge you. Plus if you're vehicle is close enough, they'll come pick it up and drop it off while you're at work!

Went had my.oil changed the manager Alex tried pressuring me into purchasing coolant and cabin…read morefilter that I did not want also they had a line of cars with 2 techs working in the shop whole time the manager Alex sit in the office doing nothing when he should have been helping his team out

The owner took time out of his busy Sunday to replace my tires himself! Great service!!read more

I have lived here in El Dorado for 7 years and have always been pleased with their customer…read moreservice. Their work is top notch but the main plus is that they are trustworthy. I never have to worry that I'm being gouged. They are truthful and very honest, competent men.