Does great work and goes above and beyond what is expected. Wonderful guy whose knowledgable and…read moretrustworthy.

Where do I start. maybe with my first phone call where I was told "I am busy but can work on your…read morebike in 2 weeks" which somehow morphed into 3 months. Zero phone calls except for one in the whole three month period. threw a bunch of parts on it without my permission and then when confronted with his turnaround time he got hostile with me over the phone. very unprofessional, very unsatisfied.

Service has really turned around. Most other dealers are booked out a couple weeks. However, they…read morewere able to get me in for my vehicle not starting right away and I was on the road in less than one business day. I appreciate the tech coming to speak with me on my vehicle issue, Austin even showed me photos of the issue and had me schedule another service appointment for my brakes. My last 3 jeeps have been purchased through John. The sales staff was so upbeat and fun to be around. I highly recommend them for your next vehicle purchase! John knew we wanted a wrangler and he called us out of the blue one day with the exact model we wanted, I couldn't believe he still remembered our conversation from our previous sale. Great job Team McInerney CDJR

I would give this dealer zero stars if that were an option, buckle up for a story of how this place…read moreabsolutely screwed me over and made little attempt to offer fair recourse for a bad deal. I'm not typically the person to voice my concerns in the form of reviews, but i'm left with little other choice now but to warn others to stay away. For starters, my family has done business here for three generations. Since it was Lewis motors, thunder bay dodge, etc. So i figured it was a safe bet to buy a new car here as my grandfather, parents, and siblings have before me, and that i would be taken care of and sold a reliable vehicle. Boy, was I wrong. Long story short, I purchased a Ram 1500 with 37k miles, and it wasn't exactly cheap for a 28 year old these days. Said truck is now essentially a lemon, it is unreliable, starting when it wants to, locking doors when it wants to, including when the keys are in the ignition and even remote starts itself at random! What fantastic features! Now after my last service visit, they didnt find the issue, but instead insisted i needed a new A/C compressor or the truck should not be driven, and now a week later I have another check engine light, and the truck randomly gets locked in neutral and refuses to shift gears. This is all after owning it for only four months. The only plus I can say is they brought the cost down on the compressor for me, but it was still not cheap, and was not even the main problem plaguing the truck. All in all, the truck is riddled with problems and codes that the dealer can't, or won't, find solutions to. So here I am, with a nearly useless thirty two thousand dollar hunk of metal. My rusted out 1989 Dodge Ram Prospector runs better than this P.O.S. McInerny sold me. If I wanted a unreliable junker I would have bought one for 2,500 bucks off the side of US-23. And even that would have been less of a headache than this thing. For the price I paid, zero reliability, and no recourse offered there's clearly something not right with how these people do business. Talk about honesty and integrity to customers. Give me a break. I feel bad for other younger buyers like myself, looking for a nice car from a dealership for once, only to get totally screwed in the end and left to figure it out on their own dime. Sadly, this dealer is no longer reputable or honest, and myself and the rest of my family will never do business with them again after 20 plus years. Save yourself the time, financial hardship, and headaches and go to literally any other dealership. Thanks for nothing.

Excellent service! The owner/mechanic was helpful and honest. He took care of my car and my…read moretimeline (I was leaving town the next day) he came with excellent recommendations from my co workers.

Fair, honest, competent, efficient., timely. Dave is able to provide estimate cost of service in…read moreorder to budget auto repair needs

Beautiful family business, very knowledgeable, excellent service and professional. Doreen and Jim…read moreas well as the wonderful front desk service provide answers to your questions and if they don't have the answer they will get one for you. They stand by their word and give graciously fair and honest business dealings. You would think we are family but that's how they all make you feel comfortable. Thank you again we feel the love.

We just stopped into this dealership (about 4:30pm) to inquire about the purchase of an ATV for use…read moreon a Northern Michigan cabin property. My 12 yr old son & his friend, and my son's father stood in the showroom for 5 minutes waiting for someone to even say 'Hello'. There were two women sitting in the office on their phones who refused to even acknowledge their presence. How rude. These things are NOT CHEAP! They only cost thousands of dollars and you would think that just a little common courtesy would've been nice. . . Instead, one of them actually scowled. As if the guys were coming in too close to closing time, or like the boys were interrupting her phone time. Not even an offer to take down their name's and info. You would think that, lol, because these salespeople work on commission, that they'd WANT to make MONEY, LOL. Well, A LOT of money just walked right out of their door. . .

I have always had fast service with good results, they did a great job on both my truck and my car…read more Even during lunch hour, the wait is minimal. Did a good job on the interior for the minimum price.

It's painfully slow, and both times I tried it with two different cars the whole lower half of the…read morecars were still dirty. Maybe that's the consequence of not paying for the undercarriage wash. You would think the whole car would be clean.

I can't say enough positive words about Steve and J & S Auto Repair. Steve was friendly, helpful,…read moreand willing to accommodate my limited time in the area regarding a car that I needed to have repaired. He was very thorough in looking it over for any concerns. Steve felt the front brakes were not safe for me to drive it a distance. Thus, he replaced the front brakes, and I thought his price was very competitive. Steve was also honest with me and shared that the other repairs could be done with my connection downstate. I highly recommend Steve and his business.

Highly recommend J & S to everybody in Alpena. Steve and mechanics that work there are great…read more Honest and friendly in my dealings with them. They totally are worthy of my 5 star rating. Mike from Saginaw St in Alpena

Best dealership hands down. When they sell you a vehicle they make sure you are happy long after…read moreyou buy it. Terry George everybody is great!

These guys stepped up! I had an issue with a part being damaged on a brand new delivery from a…read morecompletely different dealership and these guys fix the car and it took them one hour! Unlike my Subaru dealer that is completely worthless please see that review!