Don't take your Amazon returns here. They won't/don't have the ability to scan a qr code. Three…read moredays later came back with an actual ups bar code and was told it was too heavy and it wasn't even weighed the guy who lifted the package said he just knew it was too heavy " I'm just good at that" he said. There was nobody in the store but me and neither employee could be bothered. Needless to say I won't go back for anything.

Sold the wrong part, after trying to bleed brakes, determined incorrect caliper. Went to get…read morecorrect rotoand was told could not return if brake fluid was inside! How do you install the caliper with out getting fluid inside. There fault, due to wrong one provided! Ford made 2 different calipers one top bleed other bottom bleed. Being a specialist on auto parts, they should know what you need to do the job. Make suggestions on other thing you may need...brake fluid ect.....very disappointed, if I could give less stars I would. Only good thing is they carried both

If I could, I wouldn't even give this place a 1 star review. Managers are completely ignorant with…read moreextreme lack of customer service. I called and asked a question and I was met with "bye" and hung up on. Also I've heard from numerous people to not quit your job and come work here unless you want to be unemployed. They fire people over the smallest things and some without any reasoning other than "this isn't going to work out". They also won't get your paycheck to you when they fire you unless you straight up tell them you are going to get the better business bureau on their asses after fighting for 2 weeks to try to get your paycheck and it still hasn't arrived.

Do not take your Vehicle here They are scammers and just want your money I have an 08 hummer with…read morejust Over a 100000 And they wanted to Put New Timing chains in it when it only needed a sensor please do not pay dealers that kind of money and they did me right the first time then they tried to get there pockets full please do not use them i use these guys r auto repar

had spray in bedliner, running boards, and WeatherTech floor mats installed. Was all done in a…read moretimely manner with a very good price recommend them to everybody!

We were involved in a minor fender bender, and Larry's was recommended by the opposite party's…read moreinsurance company. They were VERY courteous, patient AND understanding. After getting the vehicle back, we had noticed that the battery had went bad (Larry's had it towed back to them, and they replaced it, and even worked with the other party's insurance about it). RECOMMEND 10/10 !!!

I made an appointment for Service ... i was there in person and i spook w/ a very tall women in…read moreservice dept. .... she told me the next appointment was 3 weeks away .... so i made the appointment .... so, 3 weeks later i showed up for my early morning service appointment ... talk to the very same person and she tells me she has no record for my appointment ....

They sold me a vehicle and told me nothing major was wrong.It turned out a day later.I had to put…read moreas much as I bought the car into the car again. They would not help with any repairs unless I paid for them.

I've purchased a few vehicles from them, but never again. Purchased an extended warranty (ALLY…read moreinsurance) from them; was told by the finance manager it was good at all GM Dealers and I will 'never' have to pay a penny for covered repairs; two issues 1) ALLY extended warranty's are not accepted at all GM dealerships 2) if costs exceed an ALLY standards (at a GM dealership) you pay the difference, even if you have a 0 deductible. Attempted to work this issue through the sakesmen; he said all the right things; we stand behind what we say, we will take care of you. Well, another lie; they don't! Be aware, Alpena GMC is not loyal to there custome base; they say what you want to hear to get the sale. Dont settle for this type of treatment; check customer service ratings at all dealership, and note the poor rating Alpena GMC received

Bought used pickup truck 12/14/23 ($25,000) came with 3 mo. 3000 mile powertrain warranty…read more Transaction went well, communication was good I thought. 1/09/24 took vehicle in for minor problem with four wheel drive mechanism estimate for repair = 1092.23. Response from warranty co. = no coverage as four-wheel drive parts are not part of the powertrain???? Next call was to Alpena Buick they answered the call and heard my concern said they would get back to me. As of today (1/19/24) no return calls no response to my repeated messages. I will update review if there is any kind of resolution.