The capable salesman was polished and polite, but did not clearly explain the no refund policy and…read morein fact led me to believe that if I was not happy w the mattress I could return it. He said that after a certain number of days they would take it back if it was unsatisfactory, but he did not explain that I would not get a refund, only a credit. My choice was to lose $1200 or he could up-sell me a better mattress. The mattress was only comfortable in the store. After three nights it was dipping and I could feel the coils. It was a terrible choice and only then did I learn that it was my problem, not theirs- and not only that but they would charge me again to haul it away! (There was a tiny print explanation of the no refund policy on the invoice but I trusted the salesman rather than read the fine print- my bad) I ended up donating the mattress and shopping at Mattress Firm down the road, where full refunds are given for an unsatisfactory mattress. I suggest you do the same. My new mattress was delivered no additional charge (unlike America's Mattress which charges for delivery), it is foam and lightweight (not a bulky heavy hybrid that no one can move), it cost $700, and has made for blissful nights of sleep. Plus they hauled away the previous mattress at no charge.

Victor Grijalva is one of the best salesmen I've ever met. His candor and demeanor were welcoming,…read morebut not overbearing. He helped us find the perfect mattress for our needs and sold us on a little extra, but it was well worth it. The delivery team members were very courteous and helpful. They set up the bed and helped us adjust it perfectly. They also gave me a great recommendation on a new restaurant. Overall greatest experience I've ever had buying a mattress. Excellent work all around!

Great service and better yet great quality mattress I will never shop elsewhere. Soft yet firm and…read morecooling comfort. Bought it for my son but I will be taking over his mattress. Thank you

Felicia and Frantz are the sweetest and are willing to work with you and easy process and fast…read moredelivery highly recommended come see them on Indian school and San Mateo

Went in here to get some furniture to furnish a new Condo, great prices and service…read more Brent and Carol very helpful and friendly. I had been told that delivery would possibly be Wednesday, they were able to pull it off Today. That helps me get out of my long term motel Monday instead of next Sunday. I had called up another store last Monday and almost went there and after reading their reviews came here instead, good call on my part. Very happy getting furniture in the same day as I received my keys!

Very knowledgeable and kind!! Made my visit very easy. Will be coming back again with future needsread more

Everything, 1st, I didn't feel pressured at all & my awesome sales person Misty, was very…read moreknowledgeable. This is the 2nd mattress I have bought at the 528 location & I give it 5 stars!!! I will update my review when I have my mattress a few months!!! Thank You, MISTY!!!

I was shopping for a new mattress and went in. The staff member that was there was friendly and…read morehelpful. He however did not listen well to what I was looking for and started showing me the most expensive mattresses. When he finally understood what the budget was he was helpful in finding me a new mattress.

This was the easiest purchase of a mattress I have ever done. (Yes I am an old guy who has bought…read moremany mattresses) Wife & I greeted as we walked in by the owner. Ask questions about what our needs were, information given on what he had that would meet our needs. Wife really liked a certain one, he didn't have it in stock. He stated would work to get it for us in our restricted time frame, but was honest that he couldn't guarantee to have it in time. Wife decided on a different one, but he saw she wasn't as happy with it. He decided if she really wanted that one he would sell us the display model, only two weeks old, wrapped in plastic, even gave us a discount... That is GREAT CUSTOMER SERVICE! The store isn't fancy, but is that what you are wanting or is it a good mattress at a great price? They do deliver to a certain distance for free or a longer distance for a reasonable fee. Go to any mattress store you want, do your research, then go here for the best deal. Best advice I can give you is good here first you will not be disappointed. Tip: bring cash save even more

Jason helped us find the perfect mattress and for such a great price!! So glad I didn't impulse buy…read moreat mattress firm as discount mattress is definitely way better place to go! Highly recommended!

Well let's see, if you think your getting a good deal THINK AGAIN! I didn't know liquidators…read moreequated to spend more. Do your research, make sure you're not paying more of your hard earned money on over priced furniture. The women working were very nice and welcoming. But I'm sorry I can't let a nice welcoming face talk me into over paying ...

Good quality for good prices! We've purchased our couches,…read moredressers and bed frame from here and we love everything piece of furniture we have! Staff is always so helpful and friendly, we just recently bought another dresser from Shaw and he was very nice! Delivery or pick up is always relatively fast too. I recommend all my friends and family!

The owner of this store is very nice and courteous. If you need a deal of furniture he will make…read morethe deal. Great prices and friendly service. What a great find in Belen! He also is a notary. Nice, quick and on your way. Give this local small business a chance, you will not be disappointed.

what u see on their floor is not the same that they deliver. I purchased a mattress and when it was…read moredelivered, the strings were hanging. they made a exchange at the same price. of a memory foam mattress. but later saw that what was in my mattress wasn't memory foam but that cheap yellow foam.. looked like they had combined 3 pads of that cheap stuff and wrapped it in the outside cover.. well Im very trusting.. and didn't check it out.. and then the mattress started sinking way down.. so I looked at the mattress, then saw that I had been screwed.. please be aware of what u buy.. me Im starting NOT to trust anyone anymore.. to many people only care about there money and not about the customer..Ive gotton smarter. hope u r on guard to these people apparently don't care about their customers

Went to several places and then ended up here because all the reviews on Google were 5 stars and…read moreI've honestly never seen that happen before. Now I understand why! The staff were all so kind and helpful and they let us have as long as we needed to make a decision. I've never spent more than $600 on a mattress/box spring set before this, but I feel like I just made a solid investment in my sleeping future. Within 10 minutes of laying on the mattress my entire right side feels better than it has in years. I can only hope this carries over for us over the years. They use Synchrony for their credit and I like that company well enough. (Discount tire uses them too and I've never had an issue with them.) They delivered the same day and the delivery guys were just as nice as the store staff were. They were in and out in under 20 minutes, took the old mattress and box spring away and installed our new bed and frame, demonstrated the remote, and educated us on the pieces. So far, would recommend to anyone looking for a mattress!

The young men who delivered my mattress were exceptional. Aarique and Eric were so very…read moreprofessional and hardworking. The set up was seamless and the mattress is great!

My roommate and I came in to research what kinds of beds we wanted to get and they were very…read morethorough in answering our many questions. When I decided what I wanted they worked out a package for exactly what I wanted and delivery went smoothly.

I purchased a full-size mattress from Mattress Firm in late May 2025. When I tried out the bed, it…read morewas in a frame--which, of course, is typical for a mattress store--so I didn't know that what I bought was "low profile." While the mattress itself initially seemed comfortable, I've encountered a frustrating practical issue: finding fitted sheets that actually fit a 6-inch low-profile mattress is extremely difficult. Standard sheets are too deep, resulting in constant bunching, slipping, and an uncomfortable sleep surface, which largely negates the comfort of the mattress. What's most disappointing is that this significant challenge of sourcing appropriate bedding for a non-standard depth was never mentioned or explained by the sales staff during the purchase process. This is critical information that would have influenced my decision, as I spent several days researching and trying to find a workable sheet solution. When I contacted Mattress Firm customer service to explain this problem and the lack of upfront information, their response wasn't that helpful. There was no apology offered for the sales oversight, nor any real effort to understand the practical bind this puts a customer in. The only solution proposed was a discount on the standard return delivery fee if I chose to return or exchange an item, which was not the best response to a problem created by a lack of transparency at the point of sale. This entire experience has turned what should have been a simple mattress purchase into a significant source of frustration and wasted time. To other consumers: If you are considering a low-profile mattress (such as a 6-inch one), I urge you to thoroughly research the availability and cost of properly fitting sheets before making a purchase. This is a practical consideration your salesperson may not highlight. I found these sheets on Amazon after a few days: https://www.amazon.com/dp/B08KZF9XTG?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 To Mattress Firm: A little transparency would go a long way in ensuring people can use and enjoy the products they purchase from you without unexpected major hassles. When I tried out the bed, it was in a frame--which, of course, is typical for a mattress store--so I didn't know that what I bought was "low profile." I do, however, love my mattress, especially now that I can toss and turn at will without my sheets slipping every which way.

I try to support small local businesses which is why I took my young son and his wife who are both…read moreblind to buy a new mattress for their place. I'm glad we came here. Brent was super patient and kind, answered their questions, walked them through choices. It could have been easy for him to oversell them, but he was honest and upfront on options and they picked out a couple they were really happy with. We had some challenges in delivery and he made it really easy. I'm so glad we came. The kids love their new beds.

Great service and follow through on my mattress purchase! Highly recommend working with Brent.read more