I had a bad experience here when I went to install my radiator the brackets were missing and when I…read morewent back they told me they couldn't find them so they would order new ones. 2 weeks later I was told they would courier them to me on the Friday they never arrived and when I called the answering service it asked for the first 3 letters of the last name of the person I wished to talk to as I had no idea of this! I couldn't even leave a message to see why I never got my radiator. I called monday they said they were going to send it to the Falkland store and I can pick it up there, this angered me as I was told they would ship it to me so after a few choice words I received it at my house that afternoon .

These guys provided the BEST experience I've ever had at a mechanic…read more I was driving into Kamloops off the highway and my truck had been making a weird noise and was getting progressively worse. Since I needed to keep heading north for another couple hours, I decided to get it looked at. I didn't spend too much time looking up reviews, just wanted to find a place nearby. I called Southgate and while they warned me they were closing soon and may not be able to repair anything, they said they'd at least take a look. I showed up, they asked a few questions, and then took the truck in while my girlfriend and I waited outside. About 20 mins later the guy called us back into the office where one of the mechanics explained that a rod connecting the A/C compressor to the engine had failed and was causing overheating and the noise. He said that if I had kept driving, the whole engine would have seized up! Amazing! These guys just saved me thousands of dollars and being stranded for days. They disconnected the compressor and removed the plate and now, while the AC wouldn't work, the engine was safe to drive. When I asked how much I owed them, they politely waived me off. "No charge" they said. I tried to insist, but it was no use. Have you ever heard of such a thing?! These guys are not only pros, they're damn honest and community minded. I live down in Vancouver so can't throw much business their way, but if you live around Kamloops, choose Southgate and support a business who cares about people and goes above and beyond -- even when they don't need to. Five stars is not nearly enough.

Amazing service. Highly recommended…read more 1999 Tahoe. With little explanation of my problem, Todd immediately knew what needed fixing as he had obviously done the same repair many, many times. So happy to find a competent and honest shop. Will take all my vehicles there in the future.

Just wanted to warn everybody about this shop. I sat and waited for all four brakes to be completed…read morewhich took them 4 hours. I've got all four brakes done before and it took them under 2 hours. I got charged over $400 for labour when they spent a total of maybe an hour on my car. They bounce between each vehicle to charge everybody more money. Complete rip off.

Excellent service from Greg and team. My vehicle was repaired in a few days and even washed which…read morewas a big surprise. Thank you

HORRIBLE! The work is sub par. The paint is absolute crap!! I have not been able to wash my car…read morewithout several different areas peeling from the spray at the car wash!! (Not acceptable work!). They don't feel it is due to their shotty work, however, I know otherwise, as it has never happened before on any other vehicle I have had painted after repair. They also DAMAGED my vehicle working on it. It was MONTHS ago and I still have not had the tail light they broke repaired and they don't want to do anything about their crap work. There are lots of GREAT shops in Kamloops. Do the fool enough to go here like I did. You will regret it! I would have given ZERO stars had it been an option!!!

My brakes died on a Friday and I called around to a half dozen auto/tire places on a busy…read moretire-season Saturday trying to find a place that could get me in so last minute--Steve and the folks there snuck me in and did an amazing job and got me back on the road. Great local business!

Steve and his team helped me with a serious repair on a Saturday late September that no one else…read morecould deal with. He was able to fit me in and had the parts in stock. Having the only shop with licensed technicians available on a Saturday saved me at the beginning travels for my hunting trip!!! I can't say thank you enough for their help; it reminded me of when my father had a automotive repair shop many years ago. You just don't find that kind of commitment to service and willingness to help a random customer from out of town. The people of Kamloops are very lucky to have Steve and his crew working in their city! Many thanks again Steve

I paid for Apple AirPod pro 3 ear tips and 2weeks later I call rude and disrespectful about it…read moresaying that if I want my money back I need the Receipt for payment and Thay gave me item receipt with blank where it says what it is

I appreciate the service and assistance I receive at the Kamloops store. John was a big help today…read more AMH

I got an estimate, and it was considerably lower than the dealers repair shop. They didn't waiver…read moreand add to it because of " unexpected " additions as I have seen in too many instances at other automotive repair and maintenance shops! They honored the estimate even though it was so far below the dealers shop.

I was going to give Riversyde a good review as the service was quick and reasonable; however,…read moresomeone was smoking in my vehicle, there were ashes and garbage on the floor and the glovebox was a mess.

Hands down the BEST detailers in town! Josh and his team at…read moreKamshine brought my BMW back to life--literally. The attention to detail was insane. Every inch of the car looked like it just rolled out of a showroom. From the paint correction to the interior clean, they didn't miss a thing. I've tried a few other places around town, but nothing compares to the quality and care these guys put into their work. Josh truly takes pride in what he does, and it shows in the results. Highly recommend Kamshine if you want your vehicle looking its absolute best. They're not just better--they're on a whole different level. Daljit Sadhra

I only leave reviews for times when service is above and beyond, this is definitely one(actually 2)…read moreof those times, there are not enough words to thank Mike and Rachel for helping me get into not just 1, but 2 cars. Mike not only found me my beautiful summer ride but also found me exactly what I needed for winter car after my previous one was totalled. But they didn't stop there, they had it delivered from their lot to my door in Calgary within days! So yes, best car buying experience ever, anyone who asks i insist they go to Mike&Rachel first!!

My experiences after buying a truck from Autorama Kamloops, and Dennis Grant Hewins…read more The dealership surprised me at how it seemed to be willing to "go the extra mile" to keep me happy with my purchase, a ford f150 2003 model. Six days after buying the vehicle, the "service engine light" came on. I took the truck back to Autorama, who reset the sensor. We agreed I would return the car if the light came back on. The next morning the light was back on, hence I took it back a second time. Autorama wanted to try the reset again. They did, and the following day the light was back on for the third time. Autorama then took the truck in and spent 4-5 days working on it. The truck was returned with clear signs that it had been used for private use (there was grass from a lawn in the box). When I confronted the dealership with this the person in charge blamed it on the mechanic. They had also put 130 km on it without refuelling. I took the truck home and was off on a roadtrip the next day. As I entered a city after 4 hrs on the highway I noticed the engine temperature was rising rapidly when I was idling the engine on red lights. I stopped and checked the antifreeze level. It was way down and I refilled 8 liters before heading back. The truck was taken back to Autorama. They told me it would be a matter of sixteen hours work, as the head gasket most likely was blown. This was Thursday november 13. I could pick up the truck the following Tuesday or Wednesday was the message i got. Wednesday came without a word from Autorama. I called them, and was told it would not be ready for pick up until Friday november 21. Nine days at the shop so far. Friday passed and when I contacted autorama over that weekend it was still not ready. On november 27. I was told it would be ready for pick up later that day, or the next day at the latest. I replied to Autorama that it would be nice if they could call me as soon as the truck was done, as I had plans to use it over the weekend for a long planned trip. At this point I was getting used to them not keeping their word, and was not going to let this unprofessional business wreck my weekend, so I made plans to borrow a truck from a friend. I contacted the dealer before this and asked if he could lend me a vehicle over the weekend, but he was not willing/able to meet my wishes. As I feared, but expected at this time, friday november 28. passed and no feedback was given from the dealer. On SATURDAY February 29. the dealer messages me saying the mechanic is still working on it. Finally, monday december 1. I get it back. Nineteen days after I brought it in, and twele days after I was initially told to come pick it up. I took it to a ford mechanic to check the work that had been done on the truck. His comments was that the truck was leaking antifreeze from a clamp-connection. In addition there were four bolts missing as a result of the the work on replacing the head gasket. Impressive after hanging on to the truck for nineteen days. The bolts missing were mainly on the valve cover. I'm not going to use the ford mechnics exact phrase to descride the work here, but he was far from impressed. I celebrated Christmas without wanting to deal with this, as it was becomming a huge headache and source of much frustration. Wednesday January 14. I took the truck back and pointed out the missing bolts and the clamp to the dealer and the mechanic. I took the truck back home and told them to contact me when they were ready to do the work, and I would bring the truck to the dealer and wait there while the work was being done. I could not risk having the car sitting in the shop for an extended period of time again, as I needed it for work. The truck was fine as long as I kept refilling antifreeze. Friday January 23. I tried calling Autorama, no answer. I ended up messaging the dealership writing that I had not heard back from him in 10 days, my patience is gone and I think the best solution for me is to have another mechanic fix the remaining work at Autoramas cost. The dealers reply, by message; "You do whatever you fell (feel) in (is) necessary but there is absolutely no way I will pay for any additional work." He goes on blaming the mechanic he has hired to do the repair, and complains about how much money he has already spent fixing my truck. Then he ends off with this; "I feel like you are threatening me. That's a big mistake!" The dealer is not answering my phonecalls anymore.