Joan Wallace, whose husband owns this company, is very difficult to deal with. She is unfriendly, cold and doesn't care what your needs are. In fact, it's as if you are there to do what she tells you to do. Avoid dealing with her if you choose this school! They also do not give adequate instruction on how to book the appointment to get the driving test and then freak out if you do it. I would not advise buying the highest level package, as it's basically too much for a teenager to complete and it's very expensive. The one positive is that their driving instructors are good. However, if you are sensitive to fragrance at all, you need to beware. Some of the instructors clean their cars with perfumed products. Joan will claim they have "fragrance free" cars for 10 yrs. THEY DO NOT! Wayne G is an instructor that seems to keep his car fragrance free. read more

If you want to be a safe driver don't use this school. Was behind them on the highway after we had snow the night before. they had cleared a small maybe 1 foot by 1 foot area on there rear window and had not cleaned the snow off of the rear lights so you could not see brake lights, turn signal or even just the normal running lights. After passing them in the left lane they pulled in behind me on an icy snowy road and proceeded to tail gate me for miles until I was able to safely change lanes. They certainly don't believe in the 2 second rule. So if they don't make the car safe before driving it & then don't drive it in a safe manner I don't think you can expect them to teach you or your family to be safe and responsible drivers. Use them at your own peril. read more

I hear great things about Steve Wallace and his driving school. On the other hand, I was at the gym this morning waiting in an orderly line up as the dozen or so of us waiting for the doors to open ensured we socially distanced from one another as per the stickers on the ground. The moment the doors open, from the very back of the line, here comes Mrs Wallace basically running over each person who is ahead of her in line as she budges past all of the people who were there before her. She mentioned something about favoring another 45 seconds in the pool ahead of being a fair and decent person. Steve himself must be a very patient spouse. read more

Unprofessional & unethical! I initially booked four driving lessons with them for my wife. We were charged an additional 10$ for first lesson for registration card something. Now my specific complaints. 1) they send a chevy tracker 2-door small car when we're promised toyota corolla kind. The car had no visible sign of driving school. It is so hard to shoulder check because of b-column placement in these cars and my wife was a new learner. 2) Anyways, we did not mind much about it and called them to book second lesson with the same instructor. The lady on the phone booked it. 2) Couple of days after booking, I got a call from them saying that instructor appointed is not available and they will have to reschedule (the next lesson was 5 days away). Clearly they were short on manpower (and vehicles hence the unmarked car). I said "fair enough" and then the lady started selling me the fact that how an Asian lady had to undergo 25+ lessons before she could get her license with them. I sensed more of a condescension in the caller's voice than a genuine assessment or advice. It felt as if they were not sure of there own training abilities and putting it on the learner itself in order to sell more lessons. I asked them to hold on to my wife's classes till I talk someone senior for what appeared to me as a grossly unprofessional conduct. 3) I called the owner of the company and complained about sending small car and change of scheduled. Instead of responding to the issues, he started his sales pitch telling me how he writes a weekly column in a local newspaper and I should "sometime buy a newspaper for a change" and read his Friday article. YES, you gotta roll your eyes in disbelief! That really turned me off and I told them I'm not sure they are confident about their driving-teaching ability or are short on man-power hence the plain tracker (while advertising big cars with stickers) and change in schedule. Although, technically I cancelled the rest of the lessons but it was due to their poor quality of service and I should have been returned the extra $10 that were initially charged. This happened about an year ago but writing this review had been in my todo list and I'm glad I got it done today. Sorry to the people who research before buying, an earlier review would have surely helped someone in making their choice. read more

I found Wallace Driving School to be exactly what I was looking for in a driving school. The instructors were amazing and those who worked with me were very professional and thorough (special thanks to Mike, Rick, and Brenda). With their help, I passed my class 5 road test today. Brenda took me out for the final class, gave me me the green light, and then took me to take the test today. Brenda helped to make me feel calm as we went over the last minute prep details. She caught my nerves-related mistakes and helped me to correct them right away. Brenda is a great instructor and I was VERY blessed to have her for the last lap. To the Wallace team...thanks for the service you provide. I am a very satisfied customer! CH, Victoria read more

I had a wonderful experience with Wallace Driving School. They made me feel perfectly comfortable and did an excellent job of motivating and challenging me without pushing me into something I wasn't ready for. I had 3 different instructors and have trouble choosing who was my favourite. All were friendly, extremely knowledgeable, professional and patient. I left with more than enough knowledge and confidence to pass my drivers test on the first try. I would definitely recommend Wallace Driving School to any drivers looking to take their drivers test or simply brush up on their skills. read more

Initially, I had a good experience with Wallace Driving School. Their failure to meet basic customer service standards, though, completely changed that for me. I had scheduled a single lesson before a driving test just to clean up the edges and the owner Steve Wallace had quoted me $50 over the phone. That seemed fair being a single 1 1/2 hour lesson. I took my lesson and then was told by the instructor that I owed $145. Thinking she had been misinformed and been told I was taking multiple lessons, I phoned the head office trying to clear it up. Again, I was told I owed $145. I explained the situation and was handed off again to Steve Wallace. He said "I can't imagine why I would say that" then proceeded to tell me it was still $145. Instead of offering some kind of solution, he chose to charge the exorbitant price anyway and simply mistreated a well-meaning customer. I had recommended them to a number of friends and am regretting sending them to be thrown under the bus. I sincerely hope you choose another school. read more

I don't usually write reviews but I felt compelled to write this one. First of all my initial hunt to find driving lessons for my son found me at Young Drivers where the web site was confusing and it was difficult to get through to a live person. Wallace Driving School was the exact opposite. There was a local number to call with a friendly fast and efficient real life person to help me sign my son up. My son was nervous as most new drivers are but has had nothing but positive experiences going out on his lessons and it's obvious that he is gaining confidence as he learns new skills. As well I had a chance to talk to the founder of Wallace Driving School who answered the phone personally on one occasion and I found him to be so friendly and genuinely interested in how my sons experience was going. This is rare to find these days. I highly recommend Wallace Driving School, you won't regret it. read more