We hired Wall to Wall Tiling to update our bathroom, including our floor which was in good shape but needed refreshing. Cory (Wall to Wall owner) recommended The Tile Shop for the tile and even the salesperson to work with, someone he knew well who would take good care of us. Within months of installation, we had a long crack that crossed the entire floor from the vanity to the wall. Cory said he would replace the cracked tiles at his expense. He personally put in the new tiles, but several of the bordering tiles were damaged in the process and the new tiles were so sloppily installed (corners didn't line up, new tiles not level with the old ones, missing grout), that Cory agreed to redo the repair again. He delayed and postponed for months, meanwhile the new tiles have cracked IN THE EXACT PLACE as the previous tiles. Now Cory refuses to do the work unless paid an additional $1000, saying we are responsible because we bought "cheap" tile, even though we followed his recommendation. The Tile Shop manager inspected the floor and confirmed the tile is not the problem and is one of the top grades of marble available. Since we no longer trust Wall to Wall to do the work properly after two failed attempts and their attempt to force us to pay more, we asked for a partial refund so we can find someone who can, which Cory also refused. read more