Horrific experience, ruined the party, go elsewhere
Timing: The rental was supposed to be there by 1pm and our party started at one. We would have been fine if the setup was still going on after one, but they didn't show up until after 2:30 and didn't have the slide setup until 3pm. It was after 3 by the time the pool was filled enough to the point where we could start using it.
Setup: Only one person came out to do the delivery. If they showed up on time, probably would have been fine, but this delayed things further. The person doing the setup only spoke spanish which made things more difficult. He was asking questions and it delayed the setup process even further.
Customer Service: They did not proactively reach out with updates. I called about every 30 minutes for updates, sometimes they would pickup and sometimes they would not pickup/respond. At first they blamed issues with the truck and issues with the order. The story kept morphing and eventually they blamed traffic. We had people coming from multiple locations and no one had hit traffic. If there was traffic, it was a holiday weekend, but that should have been accounted for when they planned delivery.
Afterwards: On the day they were delivering they kept assuring us that they would make it right afterwards. I called up after and the person I spoke to told me that since I accepted delivery, this was not their problem. They proceeded to tell me that when a plane is late, they don't give you any sort of refund or make it up to you (I lost my cool at this point, feel bad about that but they had ruined a party and were claiming they had no responsbility).
They did reach out after to offer a little money back, which I would have been happy enough with, but it's been numerous weeks with no signs of a refund. They are no longer responding to me. I suspect they were hoping I'd give up. read more