I have been going here for over a decade (back to when they were still a Subaru dealer). While the…read moreservice department is not as big as it once was, you can feel pretty confident that you are not getting ripped off with unnecessary or premature repairs. Many times I have brought my cars in and they easily could have told me to replace this or that just to get the business. Instead they give you an honest assessment and tell you what they would do if it was their car. They are also competitive with pricing. The only drawback is that since the service department is not as big as it once was, you definitely need to call ahead to see if they can fit you in or make an appointment. They do offer the ability to drop off a car overnight so it can get worked on first thing in the morning.

From the owner: Sales and Service of Subaru vehicles.read more

Beware- this lot sold a friend of mine a car that had been previously wrecked with a CLEAN carfax…read more When he attempted to trade it in at another dealership, the carfax showed structural damage.

I had a great experience with this Moses location. The salesman, Mike Mowry, as well as his manager…read moreand the finance manager were all kind, helpful, and eager to help me find what I wanted and get me exactly what I asked. Mike went above and beyond obtaining the car I wanted from another dealership, texting information back and forth with me, and answering all of my questions. I would highly recommend him and this dealership to anyone looking for a pre-owned vehicle.

If I could give this bmw negative stars I WOULD!! Management and counter people SUCK! The manager…read morekept my car hostage for WEEKS and said she runs the place like she would run a hospital!?Any well rounded hospital or practice would NEVER. Pathetic group of people and would rather take my business hours away rather than to deal with people who talk to their customers like they are dirt on their shoe.

Very easy transaction to purchase our truck. Daniel handled the sale very nicely and did not play…read moreany typical car salesman games. I'd buy another car from him. Thanks!

They attempted to rip my elderly parents off. They included their trade in a list of numbers but…read moredid not include it in their final price. Thank heavens my father added the numbers and found this. He went back and showed them. They said to go somewhere else and buy. Every customer is ripped off there everyday. If you dont believe me, go there and check your paperwork very carefully. Con artists should be jailed.

WARNING: Exercise Extreme Caution with Moses Dealerships…read more I feel compelled to share my deeply disappointing experience with Moses Dealerships, particularly Moses Downtown, to protect other potential buyers. What I believed was a reputable West Virginia dealership proved to be anything but trustworthy. My daughter, in search of a reliable vehicle to replace her problematic Subaru, found what appeared to be the perfect car - a white 2015 Toyota RAV4. The vehicle seemed immaculate: one owner, only 31,000 miles, and a clean Carfax report. Our salesperson, Cameron, showed us a vehicle that appeared to be in pristine condition and drove beautifully. We told the dealership multiple times why we were buying a new car - because her current one was so unreliable and costly with all its problems and recalls. They reassured us this car would be a reliable one. This was her first car purchase and her first car loan, so already she was extremely nervous. However, just SIX days after purchase and financing through the dealership, the nightmare began. The paint began peeling off - a serious issue that we later discovered was subject to an open recall, information the dealership conveniently failed to disclose to us. The car will eventually lose all of its paint due to the recall - leaving it with zero value The timing is particularly suspicious given that the vehicle had been traded in merely two weeks before our purchase, it seems highly likely the dealership was aware of the paint issue, attempted a quick fix, and deliberately sold it without disclosure. When confronted, Meredith, the head sales manager, told me the executive Moses Group refused to offer any type of compensation. This dealership appears to prey on first-time buyers. We explained that my daughter had to drive 6.5 hours to come purchase the car, take off work, and her credit dropped 50 points from the dealership running a hard check. This dealership offered no remorse. I urge all potential car buyers to avoid Moses Dealerships. This experience has been incredibly stressful and disappointing, and I feel obligated to post this warning every month to prevent others from falling victim to similar practices. I will be reaching out to local news stations to share my story. I will not take this review down until Moses offers compensation. How would you feel if your new car started looking like this 6 days after purchase? BUYER BEWARE

Moses had my 2019 Silverado for 31 days. Fuel pump module failed. Said there's none available. We…read moregot the State AG involved. On day 31...I got a loaner. I had asked them for a month to get one and they said NO. On day 32...my truck was repaired. I have their loaner. Gonna make them buy my truck. I'll Keep the loaner until they do. I don't want the Chevy anymore. Moses sucks. GM sucks. I've driven Chevys for pushing 40 years. I've driven my last one.

I purchased a 2019 Cruise LS with a trade. I transferred my tags and was charged $16.50 for the tag…read moretransfer and $175.00 to have my documents completed in early June 2019. It is now August 6, 2019 and not received my registration. I received a call from Adrian and he asked me if I needed new tags or did I transfer them in mid July. Nothing came from the conversation. Please do not ask and mechanical questions as they will not give you any answers. I would like to get my registration fee and document fees back as I just traded the cruise in with another dealer and bought a Chevy Trax. I had to purchase new tags and registration as nothing on the cruise was recorded by the DMV. Michael P. Keoghan