Disrespected & Mistreated at State Farm - Justin Ray's Office…read more Date of Incident: May 16th 2025 Location: Justin Ray - State Farm Insurance Agency 1345 E Henri De Tonti Blvd Suite B, Springdale, AR 72762 As a Black woman seeking clarity about an inaccurate quote I received from this office, I was met with clear microaggressions and unprofessional behavior. At 11am, I visited in person with my mother as a witness and brought a recorded conversation to calmly prove what he had originally said before discontinuing our conversation. Instead of listening, Mr. Ray dismissed me, called me rude ahain, and refused to acknowledge the facts. When I asked who I could speak with to escalate the matter, he told me he had no supervisor. This experience was humiliating and upsetting, especially given I was respectful throughout. It's unacceptable for a customer, specially a woman of color, to be gaslighted and silenced for advocating for herself. My mother witnessed the entire interaction! The service was poor, dismissive, disrespectful, and so deeply unprofessional! I will be switching to another agent and posting this review on every platform possible so others are aware. DO NOT come here or do business if you are of color!

We worked with Scott Shepherd and he got us our quotes very timely. Justin helped us when we…read moreactually switched. We were very happy with the with the quotes which saved us a significant amount of money over what we had been paying. The switch was easy and we feel very good about the experience. They were great.

I've been calling around for insurance rates. So I called this company last week to get a few rates…read moreon a few cars and a few duplexes. The lady was very informative on how I could save money. I will definitely be using this company soon if I need to.

From the owner: Our dedicated staff of insurance professionals are here to assist you in finding the right policy…read morewith the right company. As an independent agency with multiple insurance carriers, we are equipped to shop for the best policy to suit your needs. Our job is to help you navigate through the sea of policy options and clarify any questions or concerns you may have along the way.

Imagine being a guy from crowded New York with a big road trip planned through the middle states…read moreand "flyover" region. Days before leaving, I realized I should have some paper maps for poor signal areas, and so ordered from AAA over the phone. They offered KS-OK and AR-MO. Perfect! What showed up in the mail though was KS-MO and KY-TN. I had paid a dollar each, and they sent me TWO wrong maps. I left for my trip figuring to pick up maps in gas stations or whatever, but found the Fayetteville AAA shop via a quick online search. Just after opening on a Saturday morning, they were so gracious, humorous and so forth. They got the correct maps in my hand right away and threw in one for all of the central states plus another for Northwest Arkansas that I didn't even think to request but that the young woman thought I might find useful. That map came in handy too. It was simply a fun and productive stop, and got my long road trip off in a positive way.

Tiffany came out to unlock my car. I had licked my keys in there. she was very friendly. she called…read moreand told us that she was on her way and be there in 15 minutes. So very nice of her.

Was able to get Roadside Assistance via email and finished up by phone easy peasy. Never had to…read moreleave the house. Great Job Courtney, and cheaper than AAA by the way.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a wife and a mother of four, I know how important protecting your family and your assets is to you, and how those needs may change over time. With 10 years of insurance industry experience behind me, you can feel confident in knowing that my team and I have the specialized knowledge you are looking for.

Wow. Not shoving insurance and investment products in my face is such a relief. This team seems to…read morereally care about me and my family. Asking me relevant questions about what matters most to ME, and MY FAMILY. Doing their best to understand who I am, what I want and what I need. BEFORE recommending products. . . ahhhh a breath of fresh air. I highly recommend the team at Farris Insurance. I'm moving my life, auto, business, and farm insurance to Farris.

Super lousy service!!! I used them for 7 years for auto and homeowners insurance. I experienced…read moreno return calls of my voice mails, e mails, and huge delays in processing my requests over and over and over again. I complained 2 times to the owner and was given lip service. An insurance company is a provider of service for the most part, Farris Insurance delivers consistently really bad service, so painful.

Sheila was very helpful and answered all of my questions. Like everyone else at State Farm, she is…read morealways willing to go above and beyond.

We were loyal customers for 14 years. Carried State Farm for all our vehicles and properties. Our…read morecommercial roof was damaged by hail last year and they denied the claim. We even had photos and video of the storm and five commercial roofers attest to the cause of damage. We paid for the repairs out of pocket. Very disappointed in how this agency has changed. We have cancelled all our policies with them. I hope all the folks involved don't have to experience what they put us through these last 14 months.

Great and prompt service! Office staff is very friendly and knowledgeable.read more

From the owner: Our goal is finding new, practical ways to create help for our State Farm customers. Our focus is…read moreto provide the families we serve with outstanding coverage against property, liability or income loss. We are there to assist you through the good and the bad and strive to provide the insurance experience you need. License #: AR-100112779

So they lady who hit me used this insurance company so when I called in for a claim I had nothing…read morebut great experience from them. After getting there 800 number to make the claim it was fast and took less than 20 minutes to direct me to do the next step. The next day I got a email from the insurance adjuster and we got the process started. He asked me to take pics of the truck and he would give me a estimate. So this is why I took a star away. He's estimate was 2400 off then what it took to get it fixed. But overall the truck got fixed and I'm so happy it was a easy experience to get it fixed.

From the owner: GEICO offers affordable commercial auto insurance for all types of cars, trucks and vans. We also…read morecover vehicles for specialty services like towing, landscaping and construction. Plus, we can help you find coverage for your business operations and property, tailored to your company's unique needs, through the GEICO Insurance Agency. It's easy, just call 1-888-366-2970 or go to geico.com/commercial to get a fast, no-obligation quote.You rely on your commercial-use vehicles to help your business run smoothly. Rely on GEICO to keep them protected, and you'll get specialized coverage and dedicated customer service, all at a great price. We can also help you with insurance for business operations and property, too! For more than 75 years, people have trusted GEICO for their insurance needs and your company should, too. Very few insurance companies can match GEICO's reputation for expertise, great service, and affordable rates so you'll rest assured knowing your company is in the right hands. Don't settle for less than the best. Call 1-888-366-2970 or go to geico.com/commercial for your free quote and to learn more about your commercial insurance options. Give us a call today and see how much your company could save!