Disrespected & Mistreated at State Farm - Justin Ray's Office…read more Date of Incident: May 16th 2025 Location: Justin Ray - State Farm Insurance Agency 1345 E Henri De Tonti Blvd Suite B, Springdale, AR 72762 As a Black woman seeking clarity about an inaccurate quote I received from this office, I was met with clear microaggressions and unprofessional behavior. At 11am, I visited in person with my mother as a witness and brought a recorded conversation to calmly prove what he had originally said before discontinuing our conversation. Instead of listening, Mr. Ray dismissed me, called me rude ahain, and refused to acknowledge the facts. When I asked who I could speak with to escalate the matter, he told me he had no supervisor. This experience was humiliating and upsetting, especially given I was respectful throughout. It's unacceptable for a customer, specially a woman of color, to be gaslighted and silenced for advocating for herself. My mother witnessed the entire interaction! The service was poor, dismissive, disrespectful, and so deeply unprofessional! I will be switching to another agent and posting this review on every platform possible so others are aware. DO NOT come here or do business if you are of color!

We worked with Scott Shepherd and he got us our quotes very timely. Justin helped us when we…read moreactually switched. We were very happy with the with the quotes which saved us a significant amount of money over what we had been paying. The switch was easy and we feel very good about the experience. They were great.

I've been calling around for insurance rates. So I called this company last week to get a few rates…read moreon a few cars and a few duplexes. The lady was very informative on how I could save money. I will definitely be using this company soon if I need to.

From the owner: Our dedicated staff of insurance professionals are here to assist you in finding the right policy…read morewith the right company. As an independent agency with multiple insurance carriers, we are equipped to shop for the best policy to suit your needs. Our job is to help you navigate through the sea of policy options and clarify any questions or concerns you may have along the way.

Imagine being a guy from crowded New York with a big road trip planned through the middle states…read moreand "flyover" region. Days before leaving, I realized I should have some paper maps for poor signal areas, and so ordered from AAA over the phone. They offered KS-OK and AR-MO. Perfect! What showed up in the mail though was KS-MO and KY-TN. I had paid a dollar each, and they sent me TWO wrong maps. I left for my trip figuring to pick up maps in gas stations or whatever, but found the Fayetteville AAA shop via a quick online search. Just after opening on a Saturday morning, they were so gracious, humorous and so forth. They got the correct maps in my hand right away and threw in one for all of the central states plus another for Northwest Arkansas that I didn't even think to request but that the young woman thought I might find useful. That map came in handy too. It was simply a fun and productive stop, and got my long road trip off in a positive way.

Tiffany came out to unlock my car. I had licked my keys in there. she was very friendly. she called…read moreand told us that she was on her way and be there in 15 minutes. So very nice of her.

Was able to get Roadside Assistance via email and finished up by phone easy peasy. Never had to…read moreleave the house. Great Job Courtney, and cheaper than AAA by the way.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a wife and a mother of four, I know how important protecting your family and your assets is to you, and how those needs may change over time. With 10 years of insurance industry experience behind me, you can feel confident in knowing that my team and I have the specialized knowledge you are looking for.

Wow. Not shoving insurance and investment products in my face is such a relief. This team seems to…read morereally care about me and my family. Asking me relevant questions about what matters most to ME, and MY FAMILY. Doing their best to understand who I am, what I want and what I need. BEFORE recommending products. . . ahhhh a breath of fresh air. I highly recommend the team at Farris Insurance. I'm moving my life, auto, business, and farm insurance to Farris.

Super lousy service!!! I used them for 7 years for auto and homeowners insurance. I experienced…read moreno return calls of my voice mails, e mails, and huge delays in processing my requests over and over and over again. I complained 2 times to the owner and was given lip service. An insurance company is a provider of service for the most part, Farris Insurance delivers consistently really bad service, so painful.

The whole team at Alex Baldwin State Farm is GREAT. I've dealt with several of them over the years…read moreand they never disappoint. Would highly recommend them!

This is a great agency to work with! Very friendly team members who communicate extremely well…read more Ariel recently supported me on looking at some various insurance quotes and was able to answer questions that I had around EV car coverages. Thank you!

Great and prompt service! Office staff is very friendly and knowledgeable.read more

From the owner: Our goal is finding new, practical ways to create help for our State Farm customers. Our focus is…read moreto provide the families we serve with outstanding coverage against property, liability or income loss. We are there to assist you through the good and the bad and strive to provide the insurance experience you need. License #: AR-100112779

Kristina was an absolute pleasure to work with. She & her team went above & beyond to find the best…read morerates for us & save us almost $2000/yr on our house, RV & auto coverage compared to what we had. Thanks for your hard work & hope to continue working with you for years to come. Thanks again.

I had two issues with this company. First, after requesting a quote for auto and home insurance, I…read morewas instead pitched permanent life insurance. As a financial advisor, I'm well aware that these policies are often inappropriate for most people and come with very large sales commissions, which made the interaction feel misleading. Second, they automatically enroll you in frequent marketing text messages encouraging you to return and shop with them. There is no functional way to unsubscribe. I have called to request removal multiple times, yet I continue to receive these unwanted messages. I'd recommend an agency that's more client centered.