Sheila was very helpful and answered all of my questions. Like everyone else at State Farm, she is…read morealways willing to go above and beyond.

Shelia was wonderful to work with! Super sweet and knowledgeable. Very prompt and courteous as well!read more

Disrespected & Mistreated at State Farm - Justin Ray's Office…read more Date of Incident: May 16th 2025 Location: Justin Ray - State Farm Insurance Agency 1345 E Henri De Tonti Blvd Suite B, Springdale, AR 72762 As a Black woman seeking clarity about an inaccurate quote I received from this office, I was met with clear microaggressions and unprofessional behavior. At 11am, I visited in person with my mother as a witness and brought a recorded conversation to calmly prove what he had originally said before discontinuing our conversation. Instead of listening, Mr. Ray dismissed me, called me rude ahain, and refused to acknowledge the facts. When I asked who I could speak with to escalate the matter, he told me he had no supervisor. This experience was humiliating and upsetting, especially given I was respectful throughout. It's unacceptable for a customer, specially a woman of color, to be gaslighted and silenced for advocating for herself. My mother witnessed the entire interaction! The service was poor, dismissive, disrespectful, and so deeply unprofessional! I will be switching to another agent and posting this review on every platform possible so others are aware. DO NOT come here or do business if you are of color!

We worked with Scott Shepherd and he got us our quotes very timely. Justin helped us when we…read moreactually switched. We were very happy with the with the quotes which saved us a significant amount of money over what we had been paying. The switch was easy and we feel very good about the experience. They were great.

Great and prompt service! Office staff is very friendly and knowledgeable.read more

From the owner: Our goal is finding new, practical ways to create help for our State Farm customers. Our focus is…read moreto provide the families we serve with outstanding coverage against property, liability or income loss. We are there to assist you through the good and the bad and strive to provide the insurance experience you need. License #: AR-100112779

Tommy and his staff have been nothing but wonderful to our family! They have helped us save so much…read moremoney by financing our vehicles with State Farm Bank.

It is an unfortunate dealing of the universe that I chose this agency as my insurance. For the…read morelongest, I have been a State Farm customer, I was pampered with excellent customer service and unbeatable premiums, heck I even remember days in which I check my email to find that my State Farm agent sending me ways how to discount my already discounted bill (looking at you, Drive Safe and Save). However, and due to a State-to-State transfer, I had to blindly select this agent as my insurance broker, and that's when all hell broke loose. Insurance bills/cards being delivered two months after the fact (blaming the USPS as their reason), dropping the ball on updating my billing method because for some reason it got reverted to my oldest credit card "when the transfer happened", my old renter's insurance still active despite the fact I moved from that place (and the State) 3 months ago, up until last week, and this is true, Kelli from their office got mad at me (I still can't believe someone at fault still getting to be angry at a long-time customer) because as I called to see if they had my address right (because it was jotted down funny on my mailed bill), she told me "by the way, your account in closing status", and for that, I was undoubtedly furious, I had responded to all their requests with exactly what they wanted. While all of the above is "sad" funny, it really is comical that I am having to deal with this agent, as that even that I am logging in today, I found out that my Drive Safe and Save (my favorite discount) was disabled, and NO ONE from this agency even bothered to discuss that, I am guessing customer satisfaction is not what they are after. The sole reason why I still am dealing with this agency, is I want to give them benefit of the doubt, dreaming of someday getting the same standard of service I got from my Texas State Farm agent...

I love this office.:) Haley is amazing!! She has helped me with several different types of…read moreinsurance, and is always there to help. Highly recommended!!:)

After I found much better pricing, I sent a cancellation of Home policy - this office staff instead…read morecancelled ALL my policies. Whats worse, is that they didn't even tell me they had cancelled my auto policy - I was driving around without Auto insurance for almost a month! I found this staff to be vindictive and unhelpful. Thank goodness I haven't had to deal with a claim with them. I've since changed companies altogether.

I canceled my insurance 1 week ago and today I was charged an even higher amount than my monthly…read morepayment. When i contacted them she stated the cancellation was still processing bc they had a new system, i lost a multi-car discount and I should expect a refund in "maybe 2-3 weeks." I asked her to email me proof this cancellation was made, she put me on hold and came back with a different answer. Now it appeared the refund didn't process bc they were waiting on my mom (policy holder) to call them and confirm the cancellation. The previous girl I spoke with did not inform me the policy holder needed to call and she confirmed the refund was processed. This is not my first bad experience with them. They constantly fail to communicate with the customer and set clear expectations. One time i went in for a quote on a car I was thinking about purchasing and while i sat in the office discussing the quote, another lady walked in and handed me the phone with my mother on the line. I was confused and so was my mom. They treat their customers as if they were thieves or trying to scam. We still have our house insurance but will be switching as well.

From the owner: The mission of Juan Barcenas State Farm is to be at the forefront of helping State Farm customers…read moremake informed decisions and insure their family through a needs based approach. We strive to uphold the highest standards and act with a servants heart. With each customer we grow our Family here at Juan Barcenas State Farm. License #: AR-17885783, MO-3000877250, OK-3000877258, TX-2531329

I am moving from Arizona to Arkansas and called to get a couple examples of coverage for home and…read moreauto by zip code. I spoke with Tiffany Dillard who went out of her way to answer all my questions. I kept her name and number and today I had the pleasure of meeting Tiffany at her office. I was very impressed by her knowledge and complete familiarity with her products. She helped me sort through some issues I was confused by and even spoke with my realtor, my buyer's realtor, and my hometown State Farm office. This gal is way smart and very personable. Go see her.

From the owner: My vision is to be an insurance professional driven by keeping my customers' interests as my…read moreprimary goal. My staff and I will treat all customers in a caring, friendly and professional manner. I want to be your agent! Contact us for all your Auto insurance, Home insurance, Life insurance and Business insurance needs. License #: AR-100112759, MO-8151369, OK-100127951

I love working with this office!! I have stopped by numerous times with questions and they are…read morealways outstanding with their customer service. I've had to replace my windshield twice and everything has run so smoothly. Thank you, Phillip Pool's Office Your the best, In today's world that says a lot! Anita Hartman

For 10 years with this company, let's say I pay 125 bucks a month do the math on that I never had…read morean accident. I don't have any speeding tickets matter fact the one I had one but got rear ended wasn't my fault. I ask for a $25 late fee to removed and they said sorry already gave you removal for the year probably paid over $10,000 to these lames and the best they can do is give me one $25 late removal a year . Wow forget the Crip in bloods insurance companies the biggest gangsters. So glad I fought for this country that don't give a Phuck about anything but money greed is one of the 7 deadly sins.