If you are a veteran with health care through the VA, do not go here. They will not contact the VA…read moreto get authorization as they are supposed to, and will try to stick you with the bill. If you contact the billing department, they send you back to the VA or the Clinic. If you try to get them to fix it, they will tell you "Well now it's too late. We screwed up but we can't call now..." Actual care was fine, the billing shenanigans are not. The staff will also hang up on you if they don't like or won't answer the question. The hospital down the road this clinic sent me to (just directed to go to an ER), in the same health care system, had no problem with this process. This clinic evidently does. Makes one wonder if this is a training failure or deliberate.

Outstanding…read more Online appointment system was easy to use. Doctor and nurse were friendly, caring and professional. Took their time to understand and to communicate. We were extra concerned about a cold because we were going to be around a new baby.

I went in the Carbon Valley Urgent Care tonight (Nov 12th 2024) at around 5pm, with flu/sinus…read moreinfection symptoms. I felt awful. The staff were unbelievably kind and helpful from the check in staff, to the nurse (Erika?), who took vitals, tests and a breathing treatment, and the wonderful, kind doctor who diagnosed me quickly, did the needed tests and called in the antibiotics so quickly that even though it was evening , I was able to get started on them tonight. I appreciate this facility's staff so much and just wanted to give them a shout out for going above and beyond and being so outstanding.

The Dr was wonderful, but I am so very upset about my appointment for a different reason. I went in…read morewith a hurt wrist, they asked if I would like a splint, and being a consumer I asked what the price would be. The assistant went to check and came back and told me 36.95. I said sure, I'll take it. Well, the splint company sent me a bill for $250.00. When I called UC Health billing they told me that was not their problem, the splint company said it wasn't their problem as the nurse had told me an untrue amount (according to them). I spent months calling the UC Health Urgent Care, the splint company and UC billing. Nothing could be done so I had to pay the 250.00. That is just wrong! I did my due diligence and asked for a price up front. I will not recommend any UC Health facility because of this. No wonder insurance is so high! People are getting duped!

This One's A Bad Egg…read more Not all UC Health Centers have the same level of service. I have received excellent care from Westminster, some Aurora units and Cherry Creek. This urgent care center in Thornton is a waste of time. The receptionists here don't know how to handle patients. They need better training. Here's why... Nostrils Flaring I was a walk in and no one told me there were five people ahead of me. Was only told when two people who arrived 30 minutes after me were seen before me. When I asked two receptionists about this their demeanor turned sour and rude and they told me "five people were ahead of me and different people receive different levels of care." I could have used that information at check in and before I paid my copay! Hmmm, I sure haven't heard snark like that and seen large nostril flares from other UC Health facilities. Bottom line: seek care elsewhere Lesson learned: I should have checked reviews about this location before heading there for care. Comments here are consistent with comments on googlemaps: the receptionists are in the wrong industry. Don't waste your time and health with this facility. Seek care elsewhere.

Thank you Lucas! Cannot find UC Health Urgent Care on 120th and Colorado Blvd, but this is the…read moreUrgent Care I took my mom to. You were the absolute best Nurse! You were amazing with my mom! You listened to her, were kind and wonderful. I cannot express my gratitude toward the care my mom received. I told you I wanted to hug you before leaving and I meant it! I didn't know how else to thank you!

I have been at this facility twice, had an appointment each time. I saw Dr. Kelsey Barber and will…read moredefinitely be back. She was so knowledgeable and kind. She actually listened to me and offered advice. Thank you!!

Completely wasted 3 hours of the day for absolutely no help from the people who say they're…read morecaregivers. It's a joke and if you can avoid this place I recommend that you do.

I have had reason to go here a handful of times for various reasons. They have multiple locations…read moreall around the metro area, but I have only been to this one. Pros - Book your appt online. Fill out all available paperwork, scan insurance card, show up at appt time. Thorough and caring even though it is an urgent care. They actually have a regular doctor (PCP) at this same location also through a separate office. (I believe it's called Platte Valley Health.) Affordable! This urgent care only costs $130 for an appt. They also offer a free checkup within 72hrs of your original appt, if you are being seen for the same issue. I have utilized this twice. They offer telehealth appts also if you are not able to make it in. Open 7 days a week, 8 am - 8 pm. All of the staff, and PAs are very friendly. Cons - Sometimes it's hard to get someone on the phone, if you want to speak to someone. However, they do have a chat feature I have utilized. This is just a sign of the times as they are overrun and short staffed. I will be returning here (hopefully not anytime soon) should the need aros

I love this urgent care! I go out of my way to come here and pay out of pocket! The ladies up front…read moreare always the sweetest! Shout out to Wayne Driver and Gabrielle Tingstad! Y'all are fab!

Worst medical service ive ever received. Staff was very impolite, unprofessional, very untimely…read moretime management skills used here. Terrible terrible terrible service.

Fast service , took good care of skin allergy and treated it well , so would recommend this place…read moreif you have any problems

I needed a revision to an ankle surgery. After finding an…read moreincredible podiatric surgeon it was decided that I go to her home hospital. Due to my many medical issues, she did not want this surgery performed in a satellite hospital. Staff were amazing. Caring. Monitored my pain management all weekend. Saturday night was very hard, the nurses were in constant communication with the physician's. They came up with a plan and it worked. Pain finally stabilized I was able to get some sleep. And left on Sunday. My hands go out to ALL the staff. The nurses, Dr's, PT/OT's, MA's, kitchen staff, how clean my room was kept. This is a very good hospital that takes the patients needs into what they play first. TY. --Laura Russell

I give negative stars!…read more Please, if you have any choice at all, do not come to this hospital. This has been the worst hospital experience I've ever had. My elderly mother only comes here because it's close to her house, but the lack of urgency and care from the doctors is unacceptable. They spend their time standing in the hallways laughing and talking while patients sit waiting for over an hour just to be seen for the first time. The facility is outdated, the communication is terrible, and they only allow one person to be with your loved one. If you truly care about your family member getting timely attention and proper care, go somewhere else.

Outstanding care and service. Every person I interacted…read morewith. The intake person, nurses and the doctor were all kind and extremely professional. I left feeling very good about my treatment. Thank you!

I'm very sick I'm even peal and throwing up the an older lady up in the front, wouldn't hurry up…read moreand kept on interrupting me and didn't let me explain nothing I wouldn't waste my time here at all again was expecting a lot more

I was admitted this past weekend after experiencing chest pains and spent 2.5 days in the hospital…read more My experience from the emergency room team to the doctors, technologists, nurses, food service, and housekeeping was professional, efficient, and caring. The team definitely lived up to the "human kindness" motto. Thanks to all for making a scary experience less overwhelming! I'd give my experience a 5-star review.

I've always been treated with professionalism at this hospital. I've never been admitted, but for…read moreoutpatient services they are great!