Even though they were busy all the staff were great and very kind and did an amazing jobread more

I'd leave a 0 start review if I could. ED doctor completely missed and dismissed my husband's…read moreappendicitis. Ended up in Columbus with a necrotic appendix and rupture. Avoid this place at all costs.

I scheduled an appointment via the app for 3pm. Upon booking it read arrive at 2:50 and…read moreappointment 3:10pm. I completed all paper work prior to and arrived and checked in via the app at 2:50pm. The parking lot is a mess as it routes pharmacy traffic right thru the parking lot. Good visit overall and loved the nurse practitioner. They were running a bit behind but once I was called back there were no issues. Picked up some prescriptions and was seen for this cold that was not the Flu or Covid but had similar symptoms. It's a good option and decent care if you need to be seen and can't get into your primary but doesn't constitute urgent or emergency care.

I am very disappointed with how my son's appointment was handled. Nurse Sanaa Tahiri. came out and…read moretold us that his appointment had been canceled because we were not there when they called for him. This was completely inaccurate. We had been sitting in the waiting area the entire time and had not left. When we explained that we had been waiting there the whole time, the nurse did not appropriately address the situation or take responsibility for the misunderstanding. Instead, we were left feeling as though we were being blamed for missing an appointment when we had, in fact, been there the entire time. I found the nurse's communication and handling of the situation to be very unprofessional and disrespectful. We should not have been treated this way, especially when the information we were given was incorrect. I am asking that this incident be reviewed and that someone from the office follow up with us regarding what happened. I hope this can be addressed so that another patient or family does not experience the same situation.

I came here on a Thursday night to get a skin condition checked up before a trip. They are…read morecurrently making you call ahead and then waiting in your car. My estimated wait time was about an hour, but since most people were there for covid related reasons, they were able to get me in more quickly to get checked out. I was there for about an hour between waiting in the lobby and for the PA to come see me. She checked up on me and I was out the door pretty quick.

TRIGGER WARNING…read more Went for a popped stitch after getting my ear drum reconstructed, sent me home after telling me they couldn't do anything. Also left blood dripping down the side of my face and made me leave out of the back door like they were ashamed of me or something. Do not go here as they don't care about their patients.

i started out in a different office and transferred into this one. The staff is so polite &…read morefriendly. the doctor and the medical staff are very professional. The Dr makes routine rounds at the local hospital too.

From the owner: PrimeMD, a group medical practice located in Ohio, aims to deliver first-rate care to patients at…read moreits offices in North Columbus, Newark, Lancaster, Westerville, Kenton, Marion, Wilmington, Dublin, and New Albany. The highly skilled PrimeMD team takes an individualized, personal approach that separates them from other primary care providers. Each PrimeMD office is an independent practice that's able to make its own management decisions, and team members directly influence how their site operates. Key metrics like patient satisfaction, return rates, and referrals define each site's success, with physicians and other team members working toward delivering better patient care and a greater presence in the community. An experienced clinical director leads every PrimeMD group, with support from a highly-qualified team of physicians, nurse practitioners, registered nurses, and physician assistants, who coordinate all aspects of patient care. Together, they diagnose and treat patients with a comprehensive range of common health problems, from coughs, colds, sore throats, influenza, pneumonia, and headaches to urinary tract infections (UTIs), diarrhea, ear infections, STDs (sexually transmitted diseases), rashes and skin infections, gastrointestinal ailments, and pink eye...

When comes to this urgent care, we are thankful and blessed to have such amazing care for our…read morekiddos. This year has been rough when it comes to illness. The staff are wonderful and caring. The waiting room is simple and clean. The patient rooms are clean as well. everyone is well informed for medical information for all patients young and elder on wall posters/signs and the television. We wouldn't go anywhere else.

I feel assistant and doctor cared very much, found me the correct care in a timely fashion but I…read moredidn't feel rushed at all doc was a great guy and front assistant was amazing wish I got her name she's a blonde

So glad we now have this Urgent Care in New Lex. They are great with my family. Always good with my…read morekids. It's really nice to have another place to go that is not owner by Genesis.

My daughter and her son were extremely sick and were seen in the New Albany Urgent Care on Hamilton…read moreRd. They were treated for strep, double ear infections and Influenza A. The personnel and Doctors were extremely kind and professional. Later that evening, there was a problem with my grandson's medication. We had 10 min. before the pharmacy closed. My phone call was answered immediately. The receptionist actually remembered my daughter/grandson and the Dr. called the pharmacy in time for us to get a new Rx filled prior to closing. I've worked in the medical field for 20+ years--- I was very impressed!

Unimpressed. Woke…read moreup sick, went to this location even though it was farther away, because it is part of my health system. Didn't make an appointment beforehand because honestly, I wasn't sure how long it would take me to get there or what shape I would be in or if I'd have to have my wife drive me. Made it, walked in, and was immediately put off. They make you check in standing up at a kiosk. They make sick people stand up and go through a bunch of screens on a kiosk. I am already in their system, and still their information was not up-to-date. And then when I went to search for my doctor, he was not in the system, even though he is indeed in the system. And, the wait for a walk-in was 2 to 3 hours out. Look, staff were great: the one person, who showed up partway in and realized I was frustrated with the screen. Nobody else in the kiosk lobby. I called my doctor, who was out that day but they were able to schedule me at another urgent care sooner than I would've gotten in at this place. I'm pretty happy with OhioHealth in general. I am not happy with this location.

FMC has changed the building a while ago but with change their whole hospital has improved greatly…read more Their admissions services are fast! They have a kiosk to sign in and immediately the first office/staff gets you in 7 minutes or less. I have recently been a patient in the infusion department and they get you "checked in immediately". It was 5 minutes and I was taken back to a private section with nurse Sara. She was kind and explained about my procedure. I got "hooked up", got ice water, a snack and my favorite Soap on my tv. It was wonderful! I have 4 more visits and not hesitate to go. I also want to say, I have been going to Dr. Saha and previously Dr. Singh, and treated me with respect and clear about my medical condition. Dr. Saha is leaving now. That I wasn't expecting but 2 new doctors are coming in and I'm sure the quality of service will not change. I hear a few people complain about FMC on Ewing Street but I don't know why. Maybe if they would talk to someone or if they receive a survey they could express their concerns. But for me I receive excellent service. I send "kudos" to the Hospital Administrator because you/they are doing Lancaster a great service. Thank you!

Janet Tammy Alex were all great and they made sure my pain was controlled and all the staff here…read more they're very sweet they made sure I was comfortable in my bed made sure I didn't hurt Janet is like a grandma all the other nurses the the urology drs did amazing to

If I could give negative stars I would do so here! I scheduled an appointment here to have what…read moreappeared to be a small, about dime size, red, fevered, inflamed and painful bump on my forearm. When I arrived for my scheduled appointment, I signed in and waited to be called. I didn't wait long and they called my name and I was expecting to be taken back to a room to await the physician but the nurse stopped me just inside the door to inform me that the physician on duty had asked them to inform me that he would not be seeing me and I, would infact, need to go to the main hospitals ER admitting and be seen by them instead. I wasn't given a reason why I was being asked to go there instead and I wasn't permitted to talk with the physician on staff either, I asked to do so actually but was directed to go to The Ohio Health, O'bleness Hospital ER, in Athens Ohio, located directly behind the Urgent Care i was currently at, if I needed medical assistance and treatment. and the door was shut in my face. And it was clearly based upon discriminatory assumptions in regards to what was probably red flagged due to my honest admissions of being a recovering IV addict (sober since 2017) currently prescribed Suboxone by another physician within my MyChart information. Nursing staff and physicians have access to all that information regarding any patient receiving some kind of primary care or another through an Ohio Health owned and operated medical facility and due to the assumptions of the clearly biased and unprofessional physician on staff at my time of appointment. So instead of going behind me to the ER, I went to the Holzer Clinic Urgent Care on East State Street in Athens, Ohio (15 minutes away) and was seen quickly, professionally, knowledgeably and without any prejudice or assumptions being made. For the record, it was an infected spider bite, they informed me that spider bites are known to sometimes cause staphylococcus infections, which was my case. They lanced the infection sac under the skin by making a centimeter incision, flushing it with saline and packing with medicated packing material, put a bandaid over it, gave me a script for antibiotics and told me if I had any further problems with it to please come back for assistance. They did cultures of the pus from the wound and were able to determine possible probable causes as well as to check that the appropriate antibiotics were given. And they were, infact, also aware that I was a recovering addict because I confirmed it when asked about whether I still took Suboxone or not in triage and all was known prior to being seen by a doctor so there was definitely time for them to decide I should instead go to my the local ER like Ohio Health's Urgent Care physician told me I had to do. So what would have been another uncomfortable and excessively drawn out ER visit was thankfully averted. Thank goodness for Holzer Clinic, Athens, Urgent Care!!! I wouldn't take my son's imaginary friend to Ohio Health, O'bleness Memorial Hospital ER, Athens OH, if they paid me!!! They've lost all respect from me and should be ashamed they employ such physicians engaging in these behaviors and hope they look into events such as these! Addiction is a disease, one I'm recovering from and it's doctors and prejudices such as this that continue to misinform and allow an escalation in the discrimination for those in recovery or those seeking help for recovery. This is exactly why WE "lie" or bend truths about our use in our pasts, the present and quite possibly why someone may be to afraid to ask for help in the future... Red Flag labels matter people! Time to wise up... Proud of ALL my freak flags, even the red ones!! Make your voice heard!!

These people kid diagnosed me several times. Definitely get a second opinion after visiting here.read more