They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

This business, AKA Jurney, is wonderful! My wife and I rescued a black lab mix from Texas, and she…read moreis an anxious pup who really struggles around other dogs and people, but not with Jurney! Every once in a while, my wife or I will be at home when Jurney takes Mazzy (our fur baby) for her daily walk...and without fail, Mazzy starts waggling like crazy! I am embarrassed to admit this, but I think Mazzy is actually better behaved for Jurney than my wife and I. Regardless, you won't be disappointed if you hire Peace Love and Paws!

I have been using Londa's services for almost two years now…read more She would take care of my cat while I am gone and would text me pictures of Simba daily. Londa really cares about the animals ... She took care of my cat during my short weekend trips and long (two weeks) trips. Her rates are very reasonable and overall she is wonderful.

Teresa is such an incredible and talented cat groomer. I've been taking my old girl to her for what…read morefeels like a decade and without fail she has come back looking wonderful and totally taken care of. She takes great care of each kitty and I will forever recommend her!

Teresa is so talented and a joy to have groom our Ragdoll. Perfect job every time. When I pick him…read moreup, he is quite handsome, calm, happy, and chills all the way home. Teresa is quite accommodating, reliable, professional and just a fantastic person!

This place is amazing, staff is great and caring. My pups love it here and I wish I could stay here…read morewith them -

I went on vacation for five days and this was my first experience with SNIFF Dog Hotel. First of…read moreall the customer service is amazing and staff is very knowledgeable. Getting signed up was incredibly easy and you can tell they love animals. When I went to pick him up I have never seen him so happy he didn't want to leave. Highly recommend this place they're very trustworthy and reasonably priced. Overall, great experience and will definitely be a returning customer.

Pearl Paws is as good as it gets for pet sitting services! My cat, Jam, is a tough one! I'm talkin'…read morea lion in a zoo, tough! But Nikki at Pearl Paws is a natural lion tamer! :) Nikki has been there for us, feeding Jam and keeping him comfortable on the occasions that we are away. You can forget about stressing about your pet while they are in the care of Pearl Paws. Really! Leaving your pet in the care of Pearl Paws, you can be confident that not only will they get the care they need, there will be someone that truly cares about them and will show them love. Pearl Paws is reliable, trustworthy, and kind. What more can you ask for? Many other companies you'll find on yelp (and ones we have used in the past) outsource the pet care services and you end up with a different freelance person each day. This was not what we were interested in. We wanted a personal relationship with the person that came to take care of Jam. And upon first meeting with Nikki and/or Tony, you get to know the lovely individual that will be in your home every day. Honestly, you'll feel like you have a good friend hanging out with your fur baby. It's the best. Highly recommend!

I couldn't believe our luck when we moved to Portland and chose a building with a dog…read morewalking/sitting service. We met with the owners Nikki and Tony as soon as we moved in to introduce our baby girl Madiba. The rapport was instant. I instantly trusted them and could feel and see their love for and respect of dogs in the way they interacted with Madiba and the questions they asked me. First of all, I should say that I don't trust people easily and I definitely don't trust easily when it comes to Madiba but I knew this was a perfect match. I know they care for Madiba with love and they connect with her. This is critical to me. We use Pearl Paws for both walking and sitting and i can't describe the peace of mind I feel when I know Madiba is with Nikki and Tony. It's easy to schedule with them. They are flexible and will work with your schedule. Their prices are extremely reasonable. They do sitting by the hour and overnight as well. Their love of animals is not limited to dogs, they care for a number of cats as well. If you live in Block 17, NV or any building nearby, you'd be crazy not to rely on Pearl Paws.

We couldn't be happier with the care they've given Marley and Charlie on their walks. We have two…read morestrong, excited dogs that definitely aren't the easiest to walk, and they've been so patient, reliable, and willing to work with them. It gives us so much peace of mind knowing our pups are getting great care while we're busy at work. They are also super communicative and we love the photos and updates we get after the walks. We highly recommend them to anyone looking for a trustworthy dog walker!

We hired Petsitter Portland for an overnight sitter while we were out of town for the weekend. The…read morefirst night, our sitter was a no-show. I only found out the next morning when I reviewed our front door camera footage and realized our dog had been alone since 7pm the night before. I had to leave a note in the app before anyone reached out to us. When the owner finally called to apologize, I asked why we weren't contacted as soon as the issue came up. His response was, "we're not open during those hours." I'm still not sure what that means for a pet care company. If you're taking responsibility for someone's pet overnight, there is no "closed." To his credit, the owner stepped in personally to cover the rest of the wknd, but by that point the damage was done. Our dog had been alone for over 12 hours. I don't even want to think about what would have happened if we didn't have exterior cameras or happen to check them that morning. We got lucky, and we shouldn't have had to be. The whole situation was incredibly stressful and affected our entire trip. The owner comped the one night, but charged full price for the rest of the wknd. Honestly, given everything that happened, I would have expected the whole stay to be taken care of. If you need a sitter you can count on, especially for overnight stays, I'd look elsewhere. Peace of mind is the whole point, and we didn't have it.

This is a long overdue review. Also, I think this is more like a thank-you letter to Jen than a…read morereview. As many others have stated, Jen is amazing. Our dog, Shaka, just loved spending time with her and the other pups she cared for. We were a little worried at first about his temperament being around others (humans and other animals) since he gets a little skittish, but he seemed to thrive there. When it was pick-up time, he was always happy and seemed to sleep very well from getting his exercise and socialize in. (He also smelled great on his longer stays. Thank you for the baths!) Jen is super flexible and communicative. We were so appreciative of this since we tend be rather spontaneous and would ask to drop him off the day before sometimes. We also would extend his stay last minute, for example, when we were taking road trips and wanted to stop for the night instead of driving all the way through a town. (Sorry and thank you so much, Jen!) Shaka has stayed over from one day to two weeks (possibly more), and each time, we've received text updates from her and even pictures of him happy with his friends. I always looked forward to those. Shaka passed away early last year, and I've been meaning to write this for a long time to say, "Thank you, Jen!" for being such a wonderful caregiver and trustworthy and friendly person overall. Dog parents, I 1000% recommend Jen.

Jen is without a doubt the we will leave our best friend with. I trust her 100%!…read moreShe is a real lover of animals. My dog returned happy and healthy.

Kate did a great job with my pup, Puddles! I was out of town for the week and needed someone to…read morecome by a few times a day as Puddles is kennel-averse. Kate gave him walks around my neighborhood and was a gem for keeping him fed and well groomed. Fellow dog owners in the area that I know spotted Kate with Puddles and said she handled him really well despite his sometimes-temperamental disposition. I'll definitely be calling Kate again for future dog-sitting needs!

I called this company on a whim originally and Kate is the best dog caretaker! She is always my…read morefirst choice now. She doesn't just walk my pups; she engages with them. She gives them lots of love and playtime. Every time Kate shows up they are more than ready to leave me and go to her. I like this because I know my pups are in really good hands with Kate.

Leaving our pups behind is always hard, but knowing they were under Becky's excellent care made it…read morepossible for us to have a nice vacation without worrying if our two little ones were ok. She is great about communicating before, during, and after pet sitting. Our pups seemed far less stressed than usual when we were away while with Becky. We couldn't have asked for a better pet sitter than Becky.

Becky did an amazing job taking care of our sweet, but anxious dog during our recent 10 days out of…read morethe country. She was communicative, thoughtful, and cared for home, dog, and garden (in a heat wave!). All were well-loved in our absence. Becky is trustworthy and hard-working, and we will absolutely have her back again in the future. If you are looking for someone that goes above and beyond, look no further.

The dog walkers for Petra were very friendly and courteous. Our dog was very happy to greet them…read moreand they were very happy to be able to walk her. I would be only to happy to recommend their walkers to anybody requesting dog walkers. It was really refreshing to see photos of Petra while they were walking her and she looked so happy while she was enjoying her 3 times a day walk.

I entrust Hot Diggity with the care of my dog on a weekly basis. I've used their services for years…read moreand they have the best staff and dog walkers! I get awesome write ups and pictures from each of her walks with them and it gives me great peace of mind to know that she's cared for, safe and loved while I'm working. Their services are invaluable and I would highly recommend them to anyone.